Andy Heinzer Atlassian Team

I don't know of a way to do what you want here. But from searching other posts on the topic, such as https://community.atlassian.com/t5/Jira-questions/Can-JIRA-quot-truly-quot-enforce-WIP-on-a-kanban-board/qaq-p/416395 the general recommend appears to be not to try this. The problem I see with trying to do this would be…

From looking at your error, it appears you might be having the same problem as in https://community.atlassian.com/t5/Jira-Core-questions/Exception-Errors-in-JIRA-7-3-7-after-upgrade-with-Create-Issue/qaq-p/606843 In which case, if you're using a MS SQL 2008 database with a version of Jira such as 7.2.x or higher, that…

Typically when you see the error message content of Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. client.forbidden.exception Go to Jira home It's an indication that you are using Jira server somewhere in this integration and something is likely misconfigured between applications. Since Jira…

Could you try to run the following commands: ls -la /home/jira-host/public_html/jira as well as the $JIRAHOME directory ls -la $JIRAHOME I'm interested to see if we can look at each of the file permissions in those directories to better understand your environment.

First, I'd follow the Retrieving the JIRA Administrator. It has steps for how you can create an user in Jira in the Internal Jira directory, and then give that account system admin rights (if you don't actually already have one). I would recommend creating a username that does not exist in any other user directories in…

I have seen this happen before. Just because you have the base url in Jira set to use HTTPS, that doesn't mean that Tomcat (jira's web server) understands where traffic routed to it is coming from. When I have seen this mixed contain message it's because a configuration setting has been missed. I would return to your…

I think you are seeing two different problems here. The first one appears to be a documented bug over in https://jira.atlassian.com/browse/JRASERVER-66079 In it we detail how other users have reported this same error about invalid cookies. However I'm not sure that this error would account for the inability to store…

Hi Nora, I would recommend taking a closer look at this related thread: https://community.atlassian.com/t5/Jira-questions/Jira-not-starting-with-the-command-service-jira-start/qaq-p/81166 In it, the errors appear to be very similar as yours. I suspect that you might have permissions to that .sh file, but that this file is…

It feels like this is a date format problem. Where you think you're entering the 28th day of the month, but Jira is actually believing you're using a different value such as month that only has valid values between 1 and 12. Hence your 28 can get truncated down to 2. But this is largely a hunch. In my own cloud site, I…

What version of Jira are you using here? And confluence? It might also help to walk through this KB: Unable to login to JIRA applications It explains some debug logging settings you can enable to see some more verbose log information about user logins in Jira. By default the logging is not usually sensitive enough to…

The empty value for request type tends to happen when user are creating issues in that project, but are not using the service desk customer portal, or the project is not using the service desk mail handler to create issues. It is possible to create non-service desk issues in a service desk project (using the create button…

Check out this thread: https://community.atlassian.com/t5/Answers-Developer-Questions/How-to-apply-HTML-style-or-font-weight-for-custom-field-quot/qaq-p/463895 It appears to have some ideas on how you can do this.

In regards to the plugins, some of these are no longer supported in the latest version of Jira, while others might just require an update. In the process of doing the upgrade, it might just be best to temporarily remove these from the $JIRAHOME/plugins/installed-plugins/ folder so that you can at least get Jira started and…

The bug ticket indicates the work-around would be to switch the system language. But now I see that a user posted a different solution to modify a specific jar file. I can't speak to the validity of that work-around, but I suspect that this file was correct for his version of Service Desk 3.10.1. It is possible the jar…

I suspect that you are seeing the changes as a result of https://developer.atlassian.com/cloud/jira/platform/api-changes-for-user-privacy-announcement/ Atlassian Cloud is in the process of making changes to the way rest api can make requests to the user objects. Instead of returning usernames, like 'jason', Jira Cloud will…

Given the error message, it appears that you're using a shared mailbox. This is actually something that Jira does not current support connections to using IMAP. There is a helpful KB about this problem over in A3 BAD User is authenticated but not connected error message when using JIRA with Office365. If you can't use a…

It depends on how you are getting that email into Jira Service Desk. The two supported methods are POP and IMAP. If you're using POP, the message is marked for deletion after Jira reads it. However if you use IMAP, Jira can simply mark the message as seen (but not deleted). This is detailed more in Receiving requests by…

The Jira Server is expected to be able to make outbound https calls, specifically in this case, to the bitbucket cloud site in question. I am not sure if your corporate network settings might be preventing this, but that is what you would need to confirm first. From there we have a guide in regards to this specific…

Your version of Confluence is too old to be linked to newer products like Jira 7.12.3. Please see the Application link matrix for more details. It explains the version of the application link libraries that each Atlassian application is using. There is also a note at the top of the page about: Known incompatibilities…

Sorry, that's the $JIRAINSTALL/ directory. In this case, you should look instead for the $JIRAHOME/log directory.

The fact that all the attachments show 4kb in size is consistent with the idea that Jira was unable to actually retrieve the file from the mantis website. As such, those files are likely some generic html / login page for the site. You should be able to perform this import again and select the 'specify credentials'…

In my experience, once you remove the email containing this kind of character from the inbox Jira is checking that is all it takes to stop Jira trying to process this message. * What version of Jira is this? * Are you using Service Desk? If yes, what version? * Is this email inbox being used on a Service Desk project? Or a…

Hi Brian, Are you looking to demo a Jira Cloud site? Or were you interested in hosting Jira on your own server? Could you let me know what specific URL you used to do this signup? If this is a Cloud site, could you let me know what URL you selected (ie. example.atlassian.net), and the email address you entered in that…

I did some further searching and found this bug ticket. https://jira.atlassian.com/browse/JSDSERVER-4170 It appears that you could also be affected by this bug in regards to creating a Service Desk project when the system language is set to Russian. To confirm this, try to create this project one more time, then go into…

I'll second Nic's comment. Premier is not just for data center deployments. In fact premier customers are supported for all deployment types as per Atlassian support offerings. I don't expect that fact to change any time soon.

Atlassian does not set public release dates for new versions. Typically when a major version of Jira is released (like Jira 7.0.0), Service Desk also will push a new version on or about the same date in order to continue compatibility. However this does not always happen at exactly the same time, and I would not expect the…

Did you try to disable the secure administrator sessions? Did that make any difference? Given the code packages being called in your stacktrace, it's quite clear to me there is a problem with authentication. 

The CSV import in Jira will let you import the specific issues. However it doesn't actually create the projects those issues reside in. There is an expectation that you will have created the projects first, before you can import the issues. Yes you can create a shared configuration between projects. I would recommend…

The fact you can create business projects, but not software projects is telling. It sounds like the jira software plugin might not be loaded currently, or perhaps it found an error during startup. SQL errors are another possibility, but if you are not seeing those in the logs, it must be something else. You mentioned…

It's not currently possible to have custom link types on a per project basis in Jira. There is a feature request for this in https://jira.atlassian.com/browse/JRASERVER-16325 That said, from a quick reading of the comments there, it appears that there might be one or more possible plugin solutions in Marketplace that might…