Andy Heinzer Atlassian Team

I gather that you are having a problem with a plugin starting OR jira starting. Perhaps if you could share more details of the error message or the stacktrace I could help further. If you are having problems with Jira itself being unable to start due to a plugin, then it might also help to review the KB article…

Hi Wesley, There are a couple of add-ons in the Marketplace that I am aware of that I think could help you here. Check out * Who is Online for Jira * Issue Lock for Jira (who's editing) Both plugins have Jira Server versions that I think could help you better see which users are looking at a particular Jira issue at a…

I'm not certain of the problem here. But at least from the way you describe the issue, I'm curious to learn more about your environment. Is it possible that your Jira installation has modified the jira.date.picker.java.format and/or the jira.date.time.picker.java.format under advanced settings? If so, then I can see a…

The fact you see that access is denied message is an indication that the user account you are utilizing to run the config utility does not have the filesystem permissions needed to save that file to that directory on the operating system. And if the config utility can't save files, then you won't have a JIRAHOME set, and…

The permission key is called "MANAGE_SPRINTS_PERMISSION". To find this I did a GET call on the /rest/api/2/permissionscheme/{schemeId}/permission endpoint on an existing Software permission scheme. { "permissions": [ { "id": 10433, "self": "http://localhost:7123/rest/api/2/permissionscheme/10000/permission/10433",…

You can't skip that many versions when trying to upgrade Jira. All Jira 6.x versions should first be upgraded to a 7.0.x version before you can then upgrade to the latest versions. This is detailed more in Skipping major versions when upgrading JIRA applications. The 7.4.5 installation packages does not have all the…

The velocity chart is not actually taking a snapshot of your data when sprints are started/ended like some other agile reports can do (sprint report does this). Instead, when you load the velocity report, it is pulling the issues that match the board filter in question to see which issues are in the specific sprints. As…

There is a much easier way to do what I think you want here. Go to your Manage boards page in Jira Cloud, you're going to need to be admin to make this work. The URL will be https://[YourDomain].atlassian.net/secure/ManageRapidViews.jspa On this page, if you click the Create Board in the top right corner, you will notice…

You could follow the Jira Performance Tests repo on bitbucket. Check out https://bitbucket.org/atlassian/jira-performance-tests/src/master/README.md Jira Performance Tests (JPT) is a fully-automated performance benchmarking tool designed for Jira Server and Jira Data Center. It can manage all aspects of the testing process…

Is this Jira Cloud or Jira Server? If Jira Server, please let us know what version of Jira this is. What specific REST endpoint are you using to try to create this project? Could you also share with us the specific payload you are including when calling this endpoint? I'd like to better understand why you are seeing this…

What exact SQL query did you run to identify the duplicate entries? Was it select * from clusteredjob where job_id='CompatibilityPluginScheduler.JobId.PluginRequestCheckJob-job'; ? If not, try running that to see if you have duplicate entries in that table with that job_id value. If you do, you will need to delete one of…

The short answer is, Yes. I expect it is possible to build this import format with the examples in those documents. The much longer answer is, I don't expect this to be quick and easy to achieve as other import methods that use predefined templates to migrate issue data from other trackers. I would not be surprised to find…

Starting with Jira 7.2, Atlassian deprecated the Excel export in Jira due to a security issue with the files it created. There is more detail on this change in the KB JIRA Excel export of issues no longer opens correctly At the same time, Jira introduced the CSV export option as a means to fill the avoid of removing the…

For the time being, I'd actually recommend that you disable the password enforcement in Jira to work-around this bug. The other alternative would be to find another way to convey to end users what the password complexity requirements are beforehand. But since Service Desk does not make it easy to customizing the signup…

You should be able to follow the KB How to Configure an Outbound HTTP and HTTPS Proxy for JIRA applications to help here. There are startup options in Jira such as: * http.proxyHost * http.proxyPort * http.nonProxyHosts * https.proxyHost * https.proxyPort * http.proxyUser * http.proxyPassword * https.proxyUser *…

Did you check to see if Jira is using the GZIP compression? If this is disabled, try to enable it and see if you can recreate the application links starting from Jira. Are either Jira or Fisheye/Crucible using SSL to host their respective websites? If this still does not help, I'd be interested to see the logs from both…

Are you looking for the login times of users in the Jira Service Desk customer role? If so, those users are not actually expected to be returned by either of the queries I have listed above. The reason for that is that users in this role are actually unlicensed users in Jira. They don't consume a license seat, hence…

Hi Harald, Thanks for posting a solution. However in the future, should you find an answer to your own question, please use the Answer button to indicate this. While you can edit your post, doing so to answer the question will still make this thread appear as if it has gone unanswered. This gives the site the ability to…

What versions of each application are you using? I have not run across this specific error, but it might have to do with a system setting in Jira. Please see Configuring JIRA application options. In that page there is a setting called 'Use gzip compression'. By default this is enabled in Jira as a means to compress jira…

 @Pam Fick-Gerster I think this is likely an environmental problem in regards to indexes on your Jira site. I say that because I can't seem to replicate the behavior you have described. Deleting an issue will completely remove it from Jira. The only way I could see you getting this error was if there was a problem with…

@Troy Spetz Are you working with Pam directly? I ask because I see you posted a version number, but I'm not clear if you are also seeing this problem or not.

The first method is the correct method to move your data. You should not be getting that particular error though. Could you post more of the specific stacktrace of that error here so we can better understand your specific error? In my Jira 7.12 instance using Postgres 9.4, the customfield table has a column called…

I think you can combine these two queries, but there are some considerations when doing so. Each of these articles is seeking something slightly different so the SQL select statements are specifically geared for the results in question. That said, I think I have found a way for you to see the last login time of specific…

You could modify that query to eliminate the projects without a lead and only show you ones where the lead user account is inactive in Jira with something like: SELECT * FROM project WHERE lead IN (SELECT user_name FROM cwd_user WHERE active = 0); But I can also see a problem with this query. It's returning the user_name…

Sprints are not bound solely to a single project. What has happened here is that someone has added at least one issue from the BPM project to your active sprint. Because of the board filter likely being something like project=WL order by rank asc This will only show you issues in the WL project on that board. Hence your…

These endpoints are expected to potentially have different results. While GET /rest/api/2/status is expected to return all the statuses associated with workflows, there is a note about permissions needed for this endpoint: Permissions required: Browse projects project permission. Users with permission to access Jira can…

If you're going to have users that insist on using the Create button in a service desk project, then I would recommend that you use the automation in Service Desk to automatically set the request type for any issues that don't have one at the time of creation. There are steps on how to do this in the KB: Automatically set…

Hum, that part looks ok. I'm curious to learn more about your examples in the done column right now. Are these both subtasks? It appears as though they both might be subtasks of the issue DB-213. I'm curious if that has something to do with your behavior here. I would also be interested to see if those two issues already…

I'm not certain of exactly how to do this in the portecle app. However I did find other users that have gotten past this problem using the keytool utility included in the Oracle Java JDK. Examples: * https://community.atlassian.com/t5/Jira-questions/JIRA-Chrome-58-SSL-Security-missing-subjectAltName/qaq-p/581668 *…

It might be technically possible, but I certainly would not recommend this setup. As long as the application server can reach the network address of the SQL server, it should work in theory. But in practice, I think you will find that the added network latency will cause you severe performance problems for Jira to start…