Comments
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It's not necessary to do so, but it sounds like you're actually working with a separate Jira installation here, and not a deployment that only exists in the SDK. That would explain the port number difference and the lack of the plugin you are trying to create here. Perhaps it would help to try to use a different machine,…
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What version of Jira Software are you using? The screenshot you posted looks to be of the Move issue function. But you describe moving issues to another sprint. This is not the same as using the close sprint action. When you use that in the latest versions, it can prompt you specifically which sprint to move the issue to…
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It sounds like Office365 is setup in a way that restricts which machines or addresses can send mail from your domain. Since it isn't looking at the username you entered, I suspect there is another setting within Office365 administration that has to yet be configured. I would recommend taking a closer look at this blog…
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The application name in this case is set within Jira's User Server settings. Jira can be setup to act as a User server for other applications like confluence. When you do this, for each connection that you allow you need to define an application name, password, and IP Addresses that are permitted to connect to Jira. You…
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Hi @Gayam Sorry I didn't reply to this thread sooner. Given your error in Jira, and the similar error in the SSLPoke tool, I'm not convinced this is a certificate problem just yet as I had initially anticipated. If it was we would see a PKIX path building error. But instead it sounds like the remote server (the LDAP/AD…
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Jira appears to be up and running just fine from the log you sent. But it is not running on port 2990, instead it appears to be using the port 8080. I don't see any other errors in the log that might cause any problems. Try accessing the site on port 8080 and see if that helps. Andy
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The issue collector is a Jira Core feature. It wasn't designed with Service Desk in mind. That said it is possible to use it in Service Desk, but there are somethings to know about trying to do this. Service Desk customers are not licensed users in Jira. Their only access to create requests is via the customer portal…
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If you cannot start Jira on that specific port, then you have some other application likely already running and using that specific port at that time. You can confirm this by looking into the $JIRAINSTALL/logs/catalina.out file at the time of this startup attempt. That file will typically give you an error such as…
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Are you using an external user directory with Jira? If so, is that directory in Jira set to Read Only? If so, it can create this scenario where users can't actually change their account details because Jira is not configured to be able to have the rights/permissions to alter those records. If that isn't the case here, then…
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Instead of trying to hack at the config.bat file or other files in the /bin folder, my preferred way to approach this specific problem is instead to install Java separately, and then define my own %JAVA_HOME% system variable in Windows with that installation path. There are steps on how to do this in Installing Java. There…
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You could upload that file to a service like dropbox or google drive and then share a link here with us about it. I'd be happy to take a closer look to see if we can understand what might be preventing Jira from starting up.
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With Jira, it's not just the database encoding that you have to worry about. You also have to consider that the Java JVM Jira is using to load up could be using a different character encoding than expected. We expect Jira to use a UTF-8 character encoding for the application/java itself. Please see the details in JIRA…
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Hi John, I looked at the history of this post, and as a moderator I was able to find your license key. Using an internal system, I found that this is a currently valid license key for Jira Software Server (10 users). The expiration date is 2020-01-14. So you should be able to use this key to activate your Jira Software…
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Since you're using Jira Server, check out this KB: How to enable Autocomplete Renderer for Multi-Select Custom Field in JIRA It's an article that describes how you can use some javascript to turn this multiselect field into an autocomplete field. This is technically not supported by Atlassian, but I did try this just a few…
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The approver is a special user picker field in Jira Service Desk. In most cases where it's used, a service desk customer has to select an approver account. This is just a jira user account. So if you were looking to change the email address for that account, it's not actually something that would change within the project,…
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Hi John, Sorry to hear you have encountered this problem. This is actually a known bug in Jira. More details in https://jira.atlassian.com/browse/JRASERVER-64325 There are steps documented to work past this problem in the KB JIRA Fails to Start due to Multiple entries with same key In your case, you will need to run the…
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I don't have a full script to do this. But this is something that you could probably work up using Jira's REST API. There is an endpoint called api/2/group/user This endpoint allows you to add a given user to a group. You could use a utility like curl to make these calls, or you could use something like python. More…
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Given the port of 2990 - that is the default port to run Jira when using the Atlassian SDK. Are you using the SDK here? If so that would explain why you don't have the same startup options that a typical Jira Server deployment would have. The SDK works a bit differently because it's geared more towards developing plugins.…
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The fact that you get a bad cert response when using localhost is actually expected. The certificate is specific to the URL being used to access the site. And since this appears to work from the Jira server using the jira.example.com address, I suspect that you actually do have Jira setup correctly. Instead I purpose to…
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Jira's native JQL searching can't compare two date fields with each other to return issue results. However this kind of question has been asked before here in Community, check out https://community.atlassian.com/t5/Jira-questions/JQL-Compare-Dates-Created-vs-Updated/qaq-p/339675 In it, users have suggested some different…
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Sorry, I have not attempted to install or use this add-on. I am afraid I don't meet the installation requirements of having the SAP solution manager with focus builds.
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It's difficult to say for sure what is happening. But it sounds the users can't login to Jira because they don't have application access. In Jira, the ability to login to the application is granted by group membership. Hence you account has to belong to a group that has application access to Jira Core, Jira Software, or…
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Is this Jira Server or Jira Cloud? If this is Jira Server, what version of Jira are you using now? Where you using a different version before this migration? If so which version? I have not seen this specific error before, but it doesn't look like a permissions failure. Instead it looks like there is some content/data that…
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From reviewing the installation instructions for this add-on: Build the project with Maven. As result of the build you will get a JAR file. This indicates to me that this is intended for Jira Server. Jira Cloud doesn't provide site-admins the ability to run their own jar file plugins with their site. This is something that…
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I suspect there is a problem with the setup so far where the application cannot continue. I would recommend looking into the $JIRAHOME/log/atlassian-jira.log to better understand if there are any errors happening there when you recreate this problem and/or when Jira is starting up. Not all errors get shown in the web…
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Ah, ok. I better understand now. The hiding of the email feature doesn't really apply to what you are wanting to do here. That is a feature that has existed in Jira for a long time. However the first link you posted in regards to the deprecation of the API user calls / the ability for users to hide their information. These…
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This is a known limitation with using an LDAP directory with Jira. There is a related KB about this in 'Unable to synchronise directory' Due to Duplicate Groups in an External Directory. That KB also referenced a bug in https://jira.atlassian.com/browse/JRASERVER-28484 The KB has some suggestions such as using the…
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We have had other users log support requests to investigate this specific CVE. However our security team has found that Atlassian products such as Jira Cloud, Jira Server, and Jira Data Center are not actually affected by this because we are not using the Spring REST Data library in our products. As such I believe this is…
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There are a couple different options here. You could use the installer to upgrade your existing installation directory. OR you could use that same installer to create a new installation directory and then copy your settings/changes to it. Either can work here. And as long as you have a backup of your data before you start,…
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There is the Similar issue finder for Cloud. However it's not exactly the same kind of functionality from what I can tell. It appears to just be a way to help identify duplicate/similar problems. I don't think it has any addition features to merge the existing issues. I have not been able to find any other Jira Cloud…
