Andy Heinzer Atlassian Team

As you can see, the special characters were shown correctly on the service desk, but the formatting errors occur on the request forms. However I cannot see this problem. I have tried to reproduce this problem in my own environment. I have changed my Jira system language to German, created a new service desk project, and…

Hi Tejas, I have created a support ticket for this issue over at https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-144688 I have also requested that we gather logs from your system to better be able to troubleshoot this issue. Thanks Andy

@Monique vdB Is March 22nd still open? I have an idea :)

Atlassian has just pulled the Jira 8.0.1 release from both the download page and from marketplace as of Thursday morning. This happened because of a rather bad bug that would effect MS SQL environments that also ran Jira Service Desk. More details about this in…

I'm afraid the link you reference here is 5 years old and yes, it's out of date. I'd recommend checking out Basic auth for REST APIs It explains that for Jira Cloud today, if you want to use basic authentication, you're going to have to create and use an API token Supplying basic auth headers If you need to, you may…

It sounds like you're using a next-gen software project. In these projects, regardless of whether or not the project is open, limited, or private, the project itself is limited to only having a single board. I believe this is by design in order to simply things a bit in next-gen projects. In a Classic Kanban project, this…

Since you're using Jira Cloud, you actually won't be able to use Option #2. That particular plugin does not have a Cloud version offered by the vendor. That plugin is only available for Jira Server or Jira Data Center deployments. But there are other options you can use for this kind of functionality. For example,…

Hi Joe, I can't seem to reproduce the problem you are describing here. Both in Jira Cloud and Jira Server 7.13.1, I can edit any filter that my account has access to. Perhaps there is a permissions problem here. Do you still see the Details link next to the filter name in the issue navigator? Can you confirm that your…

I would first check the user profile timezone set in Jira. Have your user go to their avatar in the bottom left of the page and select -> Personal Settings. The URL this link takes you to will look something like this: https:// [example] .atlassian.net/secure/ViewPersonalSettings.jspa I'm betting that the user's timezone…

Jira natively doesn't have a good way for you to customize the notification on a per project basis (Service Desk is better at this, but Core and Jira Software can't really do this yet). It might be possible for you to modify some .vm templates in Jira's install folder to customize the notifications that get sent, but this…

Jira's JQL searching is designed to return Jira issues. And technically it's doing that here. But I understand that you're wanting specific issues be returned and not be effected by the possibility that the same issue could be transitioned multiple times between these transitions. I'm not sure that JQL itself can solve…

HI John, It sounds like you found a solution yourself. If you could, please post your solution as an answer instead of editing your question. This way you can accept your own answer. This will mark the question as solved, and give the title that "Solved:" prefix. In turn this will help with others that search this topic to…

Hi Pavlo, I think that you are seeing a known bug documented in JSWSERVER-16668. The good news is that this particular bug has been resolved in the 7.13.1 and 8.0.0 and higher versions of Jira Software. In the meantime there are a pair of work-around on that bug ticket that might help mitigate this problem: Workaround *…

If I understand your question, it looks like you are trying to utilize the SOAP API with a Jira Cloud site. Atlassian deprecated the SOAP API from Jira Cloud sites back in 2015. Please see the blog post JIRA SOAP API is waving goodbye for details. In turn, Atlassian implemented a REST API to replace the old SOAP API. There…

You haven't done anything wrong. It is a very common warning message to see in regards to many Jira versions. There is a suggestion ticket about this issue over in JRASERVER-59898. There is a workaround on that ticket that explains how you can adjust the logging level in order to avoid seeing these: Workaround Change the…

This is known to happen when your user account does not actually have the "Portfolio for Jira user" permission. More details in the Permissions in Portfolio for Jira. By default the groups 'jira-software-users' and 'jira-administrator' will tend to have this permission. However if you have removed those groups, or your…

I'm not sure why your system is doing this. I can't recreate this on my own yet. However I am suspecting that you might have some kind of javascript or css modification in your announcement banner of Jira that might be causing this to happen. Even if you don't have anything there, it is possible that you might have a…

That sounds like a very long time to wait just to login. I don't see any clear configuration problems with the screenshots you have supplied. Perhaps there is a problem with the Jira Application being unable to reach it's base URL https://jira.example.com for example. There is an expectation that the application itself can…

Sigh. At the time I replied yesterday, my advice was accurate. However in between the time I replied yesterday and this morning, Atlassian has pulled Jira 8.0.1 from the marketplace and from the main site download page. The reason for this is due to a bug that affects Jira Service Desk sites using a Microsoft SQL database…

I think you might be confusing two different rest endpoints here. It is true in Jira Cloud you can use the REST API to get back a changelog of the issue itself. GET /rest/api/2/issue/{issueIdOrKey} explains this in more details. That *all is a parameter on the fields. I'm not exactly sure of the way this would look in…

I'm not loading the css file changes externally, instead I'm using the announcement banner in Jira Server to add this. If you are using Jira Server, and you're a Jira System Admin, then you should have access to this. Note: if you're using Jira Cloud there is no equivalent to this feature at this time. In my example, I…

@jrheault Server starter licenses technical support requests, like Jeff's, are being redirected to Community. As such these license types don't have access to our select support channel. All other license types will typically have their support request automatically redirected to our select support channel. From looking at…

That work-around can help, but it is specific to Jira environments that are using Java 8. Java 11 users cannot follow this exact same set of steps to correct this. I would recommend all users that encounter this bug please follow the bug ticket JSDSERVER-6251

Don't use the same filenames as the default files. Jira is using a different behavior when selecting files with the same name as the default icons. If you change your filenames to any different unique filename, such as trivial2.png and then use the Priority edit /secure/admin/ViewPriorities.jspa Instead of clicking the…

I'm not sure I understand what exactly you are seeing. In my More menu on issues I see this: If you're seeing additional options to these, I would suggest that you might have a plugin in Jira that is adding these other options. But it's hard to say exactly which one it might be without some investigation. You can go into…

You are ok to continue to upgrade. When you install the updated version of Jira, there are some Atlassian plugins that come bundled with the install. In this case the UPM (Universal Plugin Manager) is one of these. I can confirm that Jira 8.0.1 will bundle with it the 4.0.1 version of that plugin manager. Technically your…

Sorry to hear you're having a problem here with the upgrade. There is actually a 3rd scenario that can cause this as well which I think you are seeing. I will update the KB to better cover this. This can also happen when the Jira Software plugin fails to load up when Jira itself starts. If that happens, you can get one or…

I would expect the results to be the same whether running the query in the web browser or via a REST API call if it is the same user account making those calls. Are you using the same user account for the REST API calls that you are using in the web browser? If not, this could explain the behavior here. JQL results are not…

I'm suspecting your using a version of Jira 7.12.0 or newer. If so there is an update to Tomcat here that requires your server.xml to contain some additional parameters to make Jira work. Details are in Jira Software 7.12 upgrade notes What's the problem? The Apache Tomcat server is filtering out requests that contain…

A downgrade it one possible solution here. However I'm not always a fan of trying these because they are rather complicated, but it depends on the version your downgrading to as to whether or not I'd recommend it. There are some other bugs in the Jira 8.0.0 / JSD 4.0.0 version that I'm not sure I'd recommend downgrading…