Andy Heinzer Atlassian Team

Hi Patrik, Sorry to report, but it looks like you have encountered a recently discovered bug that affects Jira Service Desk 4.0.1 sites that utilize a MS SQL database on the back end. There is a bug about this in JSDSERVER-6252 I would recommend watching and voting on that bug ticket so that you can be updated as soon as a…

I found that your version of service desk appears to be 3.16.1. I have the same version in my testing, however when I switch my system language in Jira to German, and then create a new service desk sample project, I do see the umlauts such as ü in the customer portal. So I'm not yet convinced this is a bug in Service Desk…

Are you by chance using a MS SQL database for Jira? If so, then you might be affected by this bug JSDSERVER-6253. Unfortunately, there does not appear to be a work-around documented for this bug at this time. However I would recommend watching and voting on that issue if this affects you. Once a work-around has been found,…

I took a closer look at that KB. I believe it was accurate for the version of Jira it was created for (7.4.x). However I found in my 7.12.3 version that I too could see the same problem with that css modification. I have updated the KB to use some additional css elements, and I have also reordered this so that they will…

I'm not sure what you are asking for here. Are you trying to save these share settings in Jira for a filter, board, or dashboard? Is it not working in the web gui? Or are you trying to hack at the Jira database to set these shared settings to be used on other objects?

Archiving projects in Jira is still something that is specific to using Jira Data center. This was introduced in the 7.10.x version of Jira Software Data Center, see the release notes. As such, if you're using Jira Server (non data center license) your Jira instance won't have this ability. Archiving a project - Atlassian…

Hi Steven, I didn't find any other reports of slow page loads from the time you created this question. There are no incidents posted to https://status.atlassian.com/ either during that time. Are you still seeing slow load times in your Jira Cloud site? If so, it might be isolated to your specific Cloud site, in which case…

These two fields are also different from the others because they can have an array of values at the same time. The other fields only can have a single value. So I'm thinking the problem here might be in regards to the way the value for those fields is being provided in the python syntax. I'm not sure the exact python…

Mark, I have a few suspicions of what might be happening, but right now I can't say for sure what is causing this. I'd like to gather some logs from this environment to better understand what is happening in Jira when it starts up and when this error happens. In order to gather those, I have created a support case for this…

The HAR file is good tool for seeing what the browser is loading. It might help to gather these at multiple times through the day, when loading the same page. I'm not sure I have a better tool than that for testing the actual page load times. You might also find value in using a traceroute command. Such as traceroute…

One of the ways that Atlassian's own support teams have tackled this kind of problem is through the use of wiki markup; specifically using the panel element like so: {panel:title=Internal note| borderStyle=dashed| borderColor=#3C78B5| titleBGColor=#3C78B5| bgColor=#E7F4FA} Here is where we post a detailed technical…

Taking a page from Let's Encrypt's own community, check out this link https://community.letsencrypt.org/t/ssl-certificate-for-a-internal-only-domain-thats-not-on-the-internet/27062/6 It's another discussion about this very topic. In it the user ahaw021, explains a couple options for how you could make this work on an…

While I have to admit I have not used this plugin, it looks like the AssertThat BDD & Test Management in Jira can do what you are looking for here in Jira Cloud. You could also look through our Marketplace search results for other possible alternatives.

I'm guessing you're taking those steps because you're following along to the KB Tab panel 'com.atlassian.jira.jira-projects-plugin:summary-panel' failed to render. However it is unclear to me if you're actually seeing the error in the atlassian-jira.log / catalina.out of Caused by: java.io.IOException: Permission denied at…

Plugin vendors typically support your ability to upgrade your plugin data, however your ability to downgrade the same data is not always supported, nor is it implied. In theory you could revert the plugin in jira by: * Stop Jira * Navigate to your $JIRAHOME/plugins/installed-plugins/ * Find the new plugin in this folder…

Hi Jeff, In order to help here, I think we're going to need to get logs from your system. To better do that, I created a support request for you over at https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-39528 Andy

What field in jira are you using to mention a user? The description? A comment? Some other text field? When you create an @mention of a user then Jira tends to be show the display name as a hyperlink, IF your field is a wiki rendered field. If your field is being rendered in default text, you would get the…

Could you please let me know what specific REST endpoint you are calling here? Is this the v2 or v3 endpoint from our documentation? Which specific documentation URL are you following along to? It might just be that you're using the POST command when instead you should be using the PUT to update/edit and issue. POST is…

For FixVersion and Components, the problem here is likely not to be your python script at all. Instead the error message is more indicative of a configuration problem in Jira. Jira projects have a set of screens that could appear for all issue types. You can learn more about this in Defining a screen. Essentially what I…

Jira doesn't have a true equivalent to that stash KB document. That document is more about how you can configure your proxy if you had one in front of your Atlassian application forwarding data. If that is the case, I would recommend starting with Proxying Atlassian server applications with Apache HTTP Server…

The problem here is that you're using a database driver that is not supported for Jira yet. mysql-connector-java-8.0.15.jar Jira doesn't support MySQL 8 yet, nor can you use the jdbc v8 drivers to connect jira to mysql here. However, from looking at our documentation, I can see that the page you…

That particular error message is pretty clearly stating that this particular mail handler cannot process this message because another Jira mail handler has already processed this message. I suspect that you have another mail handler in a Jira site that is connected to this same mailbox. It could be you already have another…

Hi Mark, I am not familiar with the specific error message you are getting here. Where exactly do you see that message? Is this in the atlassian-jira.log file when Jira is starting up? Or have you tried to use the Config Tool in Jira in order to configure/test this connection? Is MySQL installed to the same server as Jira?…

There are open feature requests for both Jira and Confluence to support this database in * JRASERVER-65910 * CONFSERVER-52715 I would recommend watching and voting on these issues so that you can be updated when a planned change to support this platform happens. As it stands today, there is not a clear time table for when…

We have seen this kind of performance problem a lot in operating systems where Jira is running under the root account on Linux/Unix based systems. This is something we don't recommend because we know it tends to cause performance problems like this. I would recommend that you create a separate user to run Jira. See the KB…

There are some formal testing tools you might be able to utilize to measure Jira's performance. The developer community has a post of a set of beta tools you might be able to use to test the performance of Jira itself. Please see Jira Performance Tests (JPT) beta is now available for more details. However those tools focus…

When you have Confluence or Jira using Crowd to manage your users, those user accounts cannot be reset from these other applications. You can only change/reset the user passwords from within Crowd. There are details about doing this in Crowd: Changing your Password - Atlassian Documentation From that page: If you…

Hi Collin, Before you did this upgrade of Jira/Service Desk had you by chance customized your priority icons manually? By that I mean, did you try to change the default filenames with your own customized files? I ask because I came across another user that did this in an older version of Jira, and then upgraded beyond Jira…

Hi Alex, I was just curious if you found a solution here. Given the related thread of https://community.atlassian.com/t5/Jira-questions/Can-I-check-the-results-of-an-issue-generated-by-the-JIRA-REST/qaq-p/1004836 is marked as solved, I hope that would help here in regards to getting this to work via Perl. The link you…

Starting with Jira 7.5, Atlassian started moving away from the jtds driver for MS SQL databases and instead Jira started bundling the official Microsoft driver for that database type. As a result of this, you will need to update your dbconfig.xml that Jira is using to a different format in order to correctly reference the…