Andy Heinzer Atlassian Team

Thanks for circling back to this and accepting your answer.

Hi Krisztián, I understand that you're using Jira Server and you would like to prevent your users from seeing anything in the activity stream located in their user profiles. But that you don't want to completely disable the activity stream plugin/gadgets as these could be used in other locations such as dashboards in Jira.…

Hi, Sorry to hear that you have been having so many crashes with Jira lately. The fact that you are seeing a large number of GC allocation errors tends to mean that either JVM heap is inappropriately sized and/or the system is under resourced possibly. However I don't really have enough info yet you tell you which it is. I…

Hi Mike, Could you share with us the specific JQL query syntax used here? I have a suspicion that your Jira site might be showing this for a couple of different reasons. Chief among them could be timezones. For example, let's say your in Chicago (CST), and your Jira server is in New York (EST). If you create an issue at…

There is a known problem when using the () parenthesis in your username. This causes the @ mention not to work currently in community. Instead please try to use the square brackets [] instead. These are not affected by this limitation. Thanks.

Hi Naveen, Thanks for this additional information. From what you have told us, I'm confident now that you are seeing this documented bug JRASERVER-43077. Ultimately, the long term solution should be to upgrade Jira to a version 7.1.0 or higher to avoid this problem. However I understand that you are not looking to upgrade…

Hi Alan, If I understand your situation, you tried to reset your password on this site running a Jira Server installation, but you never got an email notification about it. Only a Jira administrator of that site would be able to help you here. I'm afraid I don't know the exact person at Apache to contact in regard to this…

Thanks Linda, No need to apologize. It's just something that is different in the new Cloud interface. We at Atlassian would hope these kinds of changes would make Jira more user friendly and easier to use for more users. But it's cases like this that provide Atlassian good feedback from existing users that get confused…

Thanks for that info. I can see that the insight plugin looks to be set to be enabled. I am starting to wonder if this is a case where the plugin code could be different for a Data Center deployment versus a Server deployment. There are significant differences between these deployment types such that if you're trying to…

Hi John, Sorry for the delay. What product and version are you using here? Jira, Confluence, Bitbucket, etc? And is this license for an Atlassian product? Or is this license for something like plugin or add-on for that product? I do not believe you need to have your application access the marketplace to be able to apply…

@Petru Simion _Simitech Ltd__ Thanks for contributing to Community. When you have a minute, please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. We would prefer that you identify yourself as associated with the plugin vendor or solution partner before making a recommendation to…

Good job everyone. Thanks for all your help in community. You all help to make our Community amazing!

Thanks for posting back with your solution here. I will go ahead and accept this answer to better serve other users with similar questions in the future. Cheers, Andy

Hi everyone, I believe the current answer to this old question is actually out of date now. Instead I would invite you to check out this KB Migrating from External Directory to Jira Internal User Directory. I believe it will cover the scenario of moving from a Crowd directory back down to a Jira internal user directory for…

Hi Inna, There are two scenarios I can think of that might cause this: * First is a known bug in some versions of the support tools plugin, this is explained in the KB Creating a Support Zip results in Error in this case, you might not see any error in the webpage, but you'd have to look in the logs to see if you have…

Hi Marc, I know that you can change that state to maintenance when that specific node is doing a foreground lock and reindex. This is also explained in the KB https://confluence.atlassian.com/jirakb/how-to-re-index-jira-data-center-without-downtime-757467576.html Right now, I do not know of another way to manually change…

Hi Waldemar, Is this for a Jira 4.x.x version? The current guides I think you are referring to are custom tailored to much more recent versions of Jira. If you are using a version 4 of Jira, it's possible the steps to do this different for this much older version of Jira. But in regards to your outofmemory errors, I would…

Hi Taras, It is still possible to access the H2 embedded database. We have a KB that details the steps needed to do so. Please see Accessing JIRA's H2 embedded database for more details. Once you follow that guide it should help provide you access to where you can then follow the steps in the second link you cited in order…

Hi Lee, I assume that these licenses are tied to a Server ID The Server ID is only needed for the very first time you purchase the license in order to generate that license key for the first time. Once you do that for product like Jira, you can then use that license key on any new Jira installation, regardless of the…

Hi Linda, While I was updating the KB, I tried to find all the scenarios where the edit button would not appear. And I realized that the next gen projects in Jira Cloud don't have this edit button at all. So that would explain why users don't have an edit button in those project types. However for the example you provided,…

Hi Linda, Thanks for describing the problem here. I think I can see an issue we have with the terms in some of our older KBs like this one. Recently both Cloud and Server products have stopped using the term 'plugins' within the product. Instead the term 'apps' has been a replacement for Jira Cloud and Jira Server 7.13.x…

Hi Imran, When you're using an Delegated LDAP directory in Jira, technically there is no syncing happening here. Only when the user first attempts to login will Jira make a call back to the LDAP instance, just to see if that username and password pass authentication or not. If it does, and this user exists in the user…

Hi everyone, In an effort to help other users that find this question in search results, I hope this answer better explains the possible solutions here. While Jira cannot natively return this data directly via JQL in the issue navigator page, there are a few different possible solutions 1) You could run the JQL query for…

Hi everyone, In an effort to try better help other users that search on this topic, here is an updated answer. In order to see the epic labels in a board backlog, not only does the "show epic labels" board option need to be on (Board -> Show Epic Labels) BUT more importantly, you need to make sure that the JQL filter this…

Hi everyone, There is a documented bug where we are tracking a scenario that can cause card colors to not appear on a board. Please see JSWSERVER-13620 for more details. Essentially, if you have any invalid JQL queries in the card color section of the board settings, no card colors will appear at all for that board. It…

Hi, Since the original answer was posted to this question Atlassian Cloud has deprecated that specific endpoint (GET /rest/api/2/project). As such there is another endpoint you can use now to get back your projects via REST in Jira Cloud. For Jira Cloud: Since you can no longer use the old endpoint, you can instead use the…

Hi everyone, Having reviewed this question, it appears that the question asked and the answer given don't exactly match up here. Saranya is asking about how to use a different authentication method other than Basic with curl. Moses' reply does provide ways to use OAuth to authenticate via REST, but this method does not…

Hi everyone, You can use the REST API in Jira to return all issues, in this case, it would probably be best to use the endpoint GET /rest/api/2/search - Jira Server (for Cloud GET /rest/api/3/search) In this case, you can just make a rest call to this endpoint, if you don't specify any JQL parameter here, it's the same as…

@Rob Echlin and @John McGehee Thanks for posting your own solutions to this post. If you could repost these as an answer, instead of a comment, we could then accept your answer for this question. It would help other users that come across this thread to see more clearly other potential solutions. I could post your answers…

Hi Shelli, I'm not confident there is a clear way to join the specific tables you are referring to here. But if you're looking for when issues changed a specific status in Jira Server, I would recommend checking out the KB How to obtain issue change history from database. This guide is not officially supported by…