Andy Heinzer Atlassian Team

Hi JD, While Jira does store data on transitions in the database, there isn't a JQL field in native Jira that tracks that specific time in status per se. There are some 3rd party apps for Jira Cloud that you could use to store that data in a custom field if you like, in turn I believe this would be something you could then…

Hi Maggi, When you get this specific error, it would help if we could take a closer look at your logs when this happens. These tend to have much more detailed exceptions that can give us clues as to why this is happening. You can find these in either $JIRAHOME/log/atlassian-jira.log OR $JIRAINSTALL/logs/catalina.out During…

Hi Adam, It would probably be best to use some SQL to locate all the of the saved filters that would be affected by a change like this. Even if you are a Jira admin, it is possible that other users have saved private filters that are only visible to them in the Jira web interface. So I would not expect you to be able to…

Hi Yonatan, This WARN message is a known false positive being generated in the logs. There is a bug tracking this problem over in JRASERVER-68409. From the comments of that post: This is a bug that just affects logging and not performance, so it does cause false positives to be printed in the logs. If you're not seeing any…

Hi, Service desk is expecting to send a customer notification for a closed issue only when the issue is set with a resolution value and transitioned to that completed/done/etc status. That resolution is being set either by the workflow as a post function OR by a transition screen, where the agent selects a specific…

Hi Ricardo, There is no hard set limit on the number of customers or organizations that Service Desk can have in a project. Taken from the Jira Service Desk Evaluator resources: Customers do not consume JIRA Service Desk licenses or JIRA user licenses. In other words, customers are completely free and unlimited. The same…

That's very strange to hear. The default in my cloud site was a size limit of 1073741824 bytes (or about 1,024 MB). I tried to set my value to 0, but my Cloud site wouldn't even let me do that, stating that the value must be a positive integer. I was able to set it really low to 100000 or about 98K. When I uploaded a file…

Hi Lillian, I was a bit confused to start here. The Field Required validator only checks to see if the field has a value of any kind. In your description though, it looks like you're trying to use the Regular Expression Check validator instead. I think the regex validator can be used here, but I agree that the example…

Hi, There isn't a way to edit an existing application link within Jira or Confluence User Interfaces. The recommendation would typically be to delete your existing application links from both sides and then recreate them with the new URLs. However if you would prefer, you could try to edit the databases of each application…

Hi @Jörg T_ I created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-41626 Here you can upload your support zip and our support team can look into this more deeply. I suspect that there might be something out of line in regards to the application encoding and/or…

@Brandon Hensley It sounds like you are seeing something slightly different than this original report. I would suggest that you create a support case if you are unable to update the UPM in Jira. You can do this yourself by going to https://support.atlassian.com/contact Be sure to include your SEN when creating this and in…

Hi Simon, Sorry to hear about this problem. I don't see anything wrong with what you are trying to do here. Are you still unable to upload this attachment today? What browser / version are you using when connecting to your Jira Cloud site? Please let me know, if this is still a problem, I would be interested in creating a…

Hi, One thing to try is clicking the "Open in Jira" button next to the "get data" button. This should open Jira in the web browser and show all the issues that we would expect the integration to import into sheets if all is working well and in turn this should give us a better idea the scope of the problem. Try to double…

Hi Joerg, Thanks for detailing all that information here. I tried to recreate this in my own environment. However so far I have been unsuccessful. I'd like to see if I can get a support zip from your environment. With this information, I think I can learn a lot more about your specific environment that might be able to…

Hi Marcela, This is a weird one to see. I'm still not sure exactly how your Jira managed to do this. So far I haven't been able to recreate this exact scenario. How could a user be a member of all groups and not a member of any groups at the same time? The only weirdly semi-logical answer I can seem to find would be if…

Hi Badrinath, I found a way that you could hide some of the elements on this contact administrator form. The thing to note here is that you would still have to leave the form enabled. However I found that I could create a javascript and place this in the announcement banner of Jira Server (sorry Jira Cloud users, you can't…

Should you ever find yourself in Pittsburgh, and you're not averse to greasy, unhealthy food, then I would recommend trying a Primanti's Brother's sandwich. The serve it with french fries in the sandwich, along with a vinegar based cole slaw. Personal favorite is the Pastrami

Hi Hristina, I think it would be best here for us to gather logs from your system to try to help. So I have created a support case to do that, please see https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-41583 for more details and some other requested information about your environment. Thanks Andy

Hi Nenad, Thanks for this reply. I am still curious to see if you can recreate this issue while other user plugins are disabled here, just to rule out the possibility of a plugin in jira that could affect the way issues are created. Aside from that, could please try to run these other Select SQL statement: select * from…

Hi, I'm afraid that the current issuelinktype JQL feature in Jira 8 does not provide specific information about the issues this particular issue is linked to. Instead this feature can only allow you to search for Jira issues that have a specific link type. The native JQL itself cannot tell you anything more about what that…

Hi Guiliano, This log does indicate a stuck thread, but we don't have enough information yet to understand what might cause this, how long it lasts, etc. I would like to gather logs in order to investigate this further. I created a support case on your behalf at…

Well, let me put out some feelers and see if I can find someone else at the VA that has run our server products before. Maybe they can better help here than I can because of their familiarity with your systems and practices. Just to clarify, running Jira doesn't require VMware, or linux, or postgresql. But these are all…

Hi, Sorry to hear about this problem. Could you let me know what steps you have taken so far? You mentioned doing all action in the community help, but I don't know what resources exactly you have been looking at yet. This kind of problem can be caused by a general under resourced hardware. So I would be interested to…

Hi, The guide you cited is specifically for recovering the admin password of Crowd. I am confused here, because your question also has tags for Jira Core and Confluence Cloud. I can tell you for sure, that Confluence Cloud can't use Crowd. Crowd is a server/data center only product. The guide you linked to is correct, but…

Hi Harsha, Thanks for clarifying. The use of subtasks here I think is a key factor. Are you finding that the parent issues are being closed before all their subtasks are completed? If so, I think the burndown chart expects to have the parent issue continue to track the estimations of all the subtasks. Please see the…

Hi Fayaz, It sounds like you will need to edit the web.xml file to achieve the customization you are looking for here. You could follow the steps I presented initially to create custom pages that Jira's Tomcat could host OR you could edit that web.xml file to comment out the <error-page> sets of tags entirely for the other…

@Emre Toptancı _OBSS_ and @Mark Kern [SaaSJet] Thanks for offering potential solution here. However I would ask that both of you please review our Atlassian Community guidelines for Marketplace vendors and Solution Partners. It is generally frowned upon to promote your marketplace solution to threads that 6 months or…

Hi, This sounds strange. I would agree that I don't think Jira should be creating new accounts with the same email address for a user that already exists in jira with the same email address. But perhaps this is a problem with the way Service Desk handles this. Could you please let me know the following: * What version of…

Hi Ricky, I saw that there was also a support case opened for this issue. I just wanted to circle back to this post and share the solution here in case other users report a similar problem in the future. In this case it appears the lack of emails was unrelated to the use of the Jira mobile app. Ricky found that his email…

HI Joshua, I'm not sure that anyone here will be able to tell you for sure if someone from that team has done so. But I'm unclear as to why you would want to know. You mentioned that the install is asking for a server number, but that doesn't sound like anything that Jira Server installation process would do that I'm aware…