Andy Heinzer Atlassian Team

Hi Ruman, I am somewhat confused here. You certainly can have a single user account that can access a Jira Board of a Software project and the customer portal of Service Desk project. However you seem to have determined there are two accounts here. I don't quite follow why there would be two accounts for this one user. You…

HI Chris, In my experience, the notifications between the mobile app and my email inbox have not been different. This would also appear to be confirmed by this thread as well https://community.atlassian.com/t5/Jira-Software-questions/Can-I-edit-the-JIRA-mobile-app-notifications/qaq-p/633860 The mobile app should still…

Hi Tobias, I am afraid our support offerings for Community support do not extend to that level. However, after translating your message, I am confident that this error has the same cause as the first error. You could follow the resolution steps in #4 here to correct this. After you do that, you would need to start Jira…

I would recommend changing that second, inactive account's email address so that there is no possible way Jira can confuse the email address in play there. You could leave the username as is, but try changing that email address to something like test54321@localhost and that should help make sure there is only a single…

Hi, I'm not as familiar with that specific platform, but I suspect that it has some kind of proxy or load balancer that it is using to redirect the http or https traffic before it actually reaches the Jira site. Jira is expecting to know what address it is being served up on. This tends to require that you make some…

Hi Nadeesh, I'm afraid that the first two links you cited are specific to the Server platform of Jira Service Desk. These do not apply to Jira Cloud's Service Desk. I believe I understand what you are asking for here. But I don't know of any way to do this in Cloud, with the limitations you have set forth here. I believe…

Hi Tom, Sorry to hear about this problem. I came across a very similar post from 3 years ago in https://community.atlassian.com/t5/Jira-questions/On-CSV-importer-issue-can-t-be-created-due-to-errors-field-is/qaq-p/20658 In it, @Steven F Behnke noted that you could work-around this problem by using the Cog Icon -> System ->…

All I can think of is that either There is another mail handler in play here OR There is some other plugin to Jira that could be handling/altering this in some unexpected way OR Jira has a problem in regards to that user account email existing in more than one user record. I'm more interested to investigate that last…

I don't know of any per repo settings you could adjust in regards to DVCS in Jira, but you could follow the KB How to change the interval or schedule of the DVCS repositories sync. The default interval is 1 hour. But you could extend this to a longer interval might help here. The trade off being that the longer the…

Hi, Sorry to hear about this problem. The fact that you can click on the image and that part works tells me the attachment is still in place. But it sounds like the thumbnails generated for these attachments might be missing or corrupted. Could you let me know which method you used to upgrade Jira? Was this a rapid…

Thanks Natasha, I can see that you have many of the default link types, and a pair of custom ones. You should be able to use the JQL syntax of issueLinkType in (blocks, "is blocked by") to find the issues that have either link type description (inward or outward description of links under the name blocker). Note that…

It is possible that a large number of commits, pull requests, branches, and/or merges would all be data that Jira will try to sync and then match up with the Jira issuekey in question. So yes, it could be a factor here.

Hi Esther, Unfortunately, there is not a way to configure the number of search results you see in a knowledgebase in the current versions of Server or Cloud. However there are existing feature requests for this in JSDCLOUD-4263 and JSDSERVER-4263 respectively. I would recommend that you vote/watch these for updates. Should…

Hi Irwin, The KB you cited eludes to one cause of the problem; syncs that are routinely failing. When this happens we're likely getting into a state where the database is confused because it has more than one entry for a unique field/value. The KB does mention one cause of this for Bitbucket: The sync may fail if there are…

Hi Erin, I think I can see two different possible problems here with this approach * The use of JQL in a webhook is not limiting the search results only to the comments made by the event that triggered that webhook. It's also possible the issues returned by JQL could have past comments that are matching here. Example, if…

Hi Eric, You could try to reach out to our Contact page, specifically the product advice section: https://www.atlassian.com/company/contact/product-evaluator-advice I believe these forms will put you in contact with someone from our product advocate team. This team can better assist you here. Andy

Hi Davide, Sorry to hear this problem persists. I created a support case so that we can gather some more data about your Jira install here. Please see https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-151057 for details. Regards, Andy

Hi Phil, Thanks for posting your question and the solution you came up with to achieve this. I think this will help other users that want a similar display. In the future, please try to break this up so that your question/problem is in the initial post, and the answer is a separate response to that post. This way it can be…

Hi, I think there are a few plugin for the server products that might be able to help give you insights here, such as * User Management for Jira * Reporting for Confluence * There could also be more in https://marketplace.atlassian.com However Jira and Confluence are already tracking and storing this data in their…

Hi Jarrod, Service Desk Cloud does this a bit differently than Jira Core or Jira Software would. This is because Service Desk has some default restrictions as to what the customer can see via the customer portal. The endpoint you're trying to POST to is documented in…

Hi Fayaz, There is a way for you to customize these HTTP error code pages that Jira is using. Note this is a different approach than making changes to Apache. Jira uses a webserver called Tomcat to serve up it's web content. It is very common though that admins would utilize a proxy like apache, nginx, or IIS to redirect…

Hi Srini, You can certainly create a new JQL filter that contains all the issues from multiple projects, and then use that filter as a basis for a new board. However if you don't see the option to create a new sprint here, it likely is because you don't have the "Manage Sprint" and/or "Schedule" permissions in one or more…

HI Eric, * Jira Server does have a number of different tools for importing data from other platforms. More details in Jira Server: Migrating from other issue trackers. If you're looking at Jira Cloud, there are some fewer options, but still support for using CSV or json methods of importing. You can find the corresponding…

Hi Natasha, These other link types are available by default. However it is possible that in your site, these have been customized in some way to remove these 'is blocked by' reciprocal link names. You can see more on how issue linking is configured in your site under Configuring issue linking. Jira's JQL can only search on…

Hi @Gabriel Letourneau Sorry to hear about this problem. It seems very strange to me that the new issue view would be the cause here. I would like our Cloud support team to investigate this further, if you agree. I created a support case on your behalf over in…

Hi, I am interested to learn more about what estimation and tracking values you might have set for this board in question. You can find more details about configuring this in Configuring estimation and tracking. What values do you have set for both Estimation statistic and for Time Tracking on that board? Andy

Hi Hila, Unfortunately, there is not a good solution yet for this in Jira Cloud. There is a standing feature request for this in JRACLOUD-9180. I also think that JRACLOUD-45697 encompasses this request as well. There are third party plugin solutions for this, but the only one I found was specifically for Jira Server and…

Hi Mahendar, If I understand your problem statement it's that some incompleted issues from a sprint are getting automatically added to a future sprint. I am afraid that your workflow won't have any direct effect on whether or not such an issues is added to a sprint or not. The dialog box you have presented in your…

Hi Mahendar, What utility or tool are you using in order to query your mysql database? I understand you're looking to create a file with your users listed in it. The steps to do this will be different among the different tools, such as MySQL Workbench, or possibly mysqldump. There is some built in support for doing this…

Hi everyone, Sorry for the delayed response here. However there was a ticket created for this problem that is being tracked in ACJIRA-1596 It appears that changes have been made to this endpoint that require specific fields updated/created via the v3 endpoint to use the Atlassian Document Format. From that case, Chris…