Andy Heinzer Atlassian Team

Hi Sarjan, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. There is currently an outage in regards to Bitbucket Cloud via OAuth logins are not working correctly. This is the cause of the inability to login here and in turn showing that 'Invalid redirect_uri' error message. Atlassian…

Hi Holger, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. However this is not just you that is having this problem. There is currently an outage in regards to Bitbucket Cloud via OAuth are not working correctly. This is the cause of the inability to login here and in turn showing…

Hi John, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. However this is not just you that is having this problem. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here and in turn showing…

Hi Maggie, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. However this is not just you that is having this problem. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here and in turn…

Hi Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. However this is not just you that is having this problem. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here and in turn showing that…

Hi @dalziel Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. However this is not just you that is having this problem. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here and in turn…

Hi Eric, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. However this is not just you that is having this problem. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here and in turn showing…

Hi Chuanbing, Sorry to hear about this problem with logging into a Bitbucket account from Sourcetree. However this is not just you that is having this problem. There is currently an outage in regards to Bitbucket Cloud's OAuth tokens are not working correctly. This is the cause of the inability to login here. Atlassian has…

Hi Will, I see that you are trying to install Jira and Confluence on the Google Cloud Platform (GCP). While I don't believe this platform is listed in the supported platforms for either Jira or Confluence at this time (which means they technically are not supported), I have to say that I'm not sure if it is possible to do…

Hi Chris, Glad to hear that helped. I wish I could tell you more about what is an expected value when exporting that data from that plugin. I simply do not know what values are to be expected for that field in question. I would recommend trying to reach out to Tempo Support in regards to this issue to see if you can learn…

Hi Gayarti, I understand that you are wanting to see a log of when dashboards are created within Jira. While this is not something I think you can configure via the log4j logging that creates logs on the filesystem of the Jira Server, this IS something that the Audit Log in Jira will keep track of. As a Jira Administrator…

Hi Stephan, I understand that you are interested in using Kanban boards with estimates. The short answer to your question is, No: It is not currently possible to do this within a Kanban board. There is an existing feature request where we are tracking this request over in JSWSERVER-7265 That issue was last updated in…

Hi Chris, I understand you are trying to migrate your Jira server to a new system and in the process of doing so it appears that there is some plugin data from tempo that is not able to be converted/imported to SQL. That specific SQL error message I believe pertains to using MS SQL databases. Jira can be configured to use…

Hi Andrew, I understand you are looking for some guidance in regards to migrating from Rally to Jira. We do have some documentation that lays out some options for doing this in Importing data from Rally. While Jira does not have an import utility specific to Rally at this time, you could use a CSV export from Rally in…

Hi Andrew, The issuelinktype field reference was introduced in Jira 8.0.0. Your 7.13.0 version does not have that feature yet. You can read about this some more in the Jira Core 8.0.0 release notes. Provided that your license for Jira is still valid you should be able to upgrade to any 8.x.x version to gain this feature.…

Hi Scott, Thanks for all this info. It certainly looks like the Microsoft official database driver is recommending the use of the explicit port number for optimum performance. But I understand that you don't always have control over those other systems to be able to make that kind of change. So I was thinking we might have…

Hi Jorge, Sorry to hear there is a problem here. Sounds like Jira has duplicated the user account in the process of syncing that user data into Jira's own cwd_user table of the database. However I don't think it should be doing that. Could you let me know what specific version of Jira Server this is? I would also be…

Hi Vera, I recall a very similar question from last year in https://community.atlassian.com/t5/Jira-questions/All-Atlassian-Icons-List-and-Inconsistencies/qaq-p/942167 Essentially the atlaskit framework is specifically designed to be used with Atlassian Cloud products. The Atlaskit framework is expected to match the ADG…

Hi Zeoz, Sorry to hear that you are having this problem when starting a second application. Both Jira and Confluence are Java applications. As such these can have rather high memory requirements to run these well. When a Java application starts up on the system it immediately needs to allocate a heap size, and it does that…

Hi Jonathon, Thanks for reporting this. I took a closer look at my own Jira Cloud site and I found that I could not do this either. A lot appears to have changed since this document was first created. In my own Jira Cloud site today, linked with a bitbucket cloud site, I don't even see the last activity section much less…

Hi, I understand that you are feeling frustrated in regards to the issue links from slack and notifications that are potentially not taking you directly to that comment as expected. So far though, I am not certain I understand the source of the frustration here. Would you be able to share a screenshot of your entire…

Thanks for clarifying. This question was in the Jira collection, so I thought this was about logging into Jira. Now that we understand this is a problem for logging into Confluence it changes the approach here somewhat. It is difficult to say why this is happening, but it would help greatly if we could look at the…

Hi Javier, To the best of my knowledge, there does not exist a Jira Server REST API endpoint that will allow you to create a new status. I searched through the Suggestions in the JRASERVER project on JAC, but I found no such existing requests yet. So I created one for this over in JRASERVER-69428 I'm sorry there does not…

Hi Ayush, I understand that you're using Jira Service Desk Server and that you have encountered a problem where some users are replying to an email chain; in turn you are wanting Service Desk to add those replies to an existing request, but instead it is creating new requests. This happens because Service Desk is not yet…

Hi, I understand you are seeing this 401 error in curl when trying to make requests to your Jira Cloud site that appears to have SSO enabled. You should still be able to utilizing basic auth for Jira Cloud REST API requests, but in order to do so, there are a few things you will need to make sure you have correct. Please…

Hi Asish, We have encountered that specific SMTP error code (530 5.7.57) a number of times in relation to Jira. Please see our KB about this in Test Email is failing due to "530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM" error. From that KB: Cause The error that is being shown at the…

Hi, I understand that you are seeing an error message that translates to The following errors have occurred: Sorry, an error occurred during authentication. Try again. However it is unclear to me exactly where you see this problem. * Does this happen when trying to login to Jira? or is it happening somewhere else? * Is…

Ah, my apologies, I'm afraid I got the field name incorrect. Which is why you likely see that error. It should not be 'Due date', but rather just 'duedate' For fields that do not contain spaces like this you do not need to use quotes. Instead try this filter for the board: Project=ABC AND type in (epic, story, Sub-task)…

Hi Randall, Taking a look at Jira's server.xml that part looks ok to me. But I noticed something in the apache config that looked slightly off to me. Your config doesn't seem to have the ProxyPreserveHost directive, whereas the documentation in Integrating JIRA with Apache using SSL does. For a site config like yours with…

Hi Christina, The password complexity enforcement is something that can be configured in regards to an internal user directory within Crowd. This is mentioned in Configuring an Internal Directory. This feature has been available since Crowd 2.5.2. However this functionality does not yet extend itself to user accounts that…