Andy Heinzer Atlassian Team

I created a support case on your behalf so that our Cloud support team and investigate this closer. You can see that request in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-496797 Just so you know, as an Atlassian Cloud site admin, you can create these kinds of technical support requests…

Hi @Carole In your case, I would want to create a support case so that our Cloud Support team can take a closer look at your environment. You can do this by * going to https://support.atlassian.com/contact/ * Select Technical issues and bugs * Select Product (Jira) * Select Cloud * and enter your cloud URL (such as…

Hey Austin, I think I might have found another thing to look at. Atlassian Cloud recently deprecated support for TLS 1.0 and 1.1 protocols. This will force all clients to support TLS 1.2 in order to connect. Searching your error a bit I came across this post:…

Are you using IMAP to connect this inbox to Service Desk? If so, then you should be aware there are some limitations in regards to what messages will be processed: Emails using IMAP Jira Service Desk looks for messages in your inbox that have: * the Deleted and Seen flags set to false * were received after your email…

Hi, Sorry to hear about this problem. I can see that you are using Atlassian Cloud here, and it certainly looks like at least some of these messages are not getting through. It appears that Atlassian Cloud does not yet have a support for the use of this DMARC policy. There is an existing feature request to add support for…

Hi Richard, I see that you are migrating from Jira Cloud to Data Center and have some concerns about how to integrate this new Jira platform with your github data. For Jira Software Server and Data Center, you actually don't even need a 3rd party plugin to do this. Jira Software Server and DC ships with a DVCS plugin…

Hi, I understand you are looking to customize the look between a product Jira site and that of a development or staging instance. For most setups, I would first want to make sure that the admin is aware of the Look and Feel page directly. That link cites the documentation on how you can customize the logo, site title,…

Thanks for posting back with your solution @Sourav Hazra ! I forgot that too was deprecated as well recently. There is another post that relates to this in https://community.atlassian.com/t5/Jira-questions/Re-Was-TLS-1-0-still-being-supported-by-JIRA-Cloud-after/qaq-p/1130289/comment-id/359868#M359868 The plan was to…

Hi Jonas, Thanks for noting this group difference. Upon closer inspection, it looks like the group names that have capital letters in them won't match that query, so I tweaked it again. Try this one: SELECT p.pname as ProjN, pr.NAME as roleN, pra.roletypeparameter, cmem.child_name as username, u.display_name as fullname…

Hi, Sorry to hear there is a problem here. I looked through our listing of past incidients and I came across one that was near the time you reported this. Please see https://jira-core.status.atlassian.com/incidents/vkfqq655gndd for full details. There was a problem in regards to user management and accounts with some Jira…

Hi James, I looked at your account and it appears you're using Jira Cloud. If that is the case here, then there are potentially two different types of Scrum projects you could be referring to: Classic or next-gen. I'm willing to bet that your project is a next-gen project. These projects do not yet have the ability to add…

Hi Sourav, Sorry to hear about this problem. I have to admit, I am not very familiar with the sun.jersey.api.client. However I take it that you are using Jira Cloud, you have created an API token, and have been using that token to authenticate in order to make REST calls to Jira. I am curious to learn more about how…

Hi Jonas, I see you are looking to try to find project role membership via some SQL queries. I think I can help here. You original query is pretty close, but there is a problem with it. Namely, your last two joins of INNER JOIN app_user au ON au.lower_user_name = pra.ROLETYPEPARAMETER INNER JOIN cwd_user u ON u.user_name =…

Hi Meisam, I understand that you are migrating a Jira server database from the H2 database to a postgresql database. However in this process, if you are not actually upgrading Jira to a newer version, there is no need to apply a new license key here. Instead, when you start up Jira connected to a new empty database, the…

Hi, Sorry to hear about this problem. That error message you posted might be related to the dashboards not loading, but it is not providing enough information yet for us to clearly understand the cause here. You mentioned this is a new installation. Could you let us know more about the system resources that are available…

Hi Ken, Canceling your Atlassian Cloud subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated. There are a lot more details about how long Atlassian will retain…

Hi, I see that you appear to be getting an oauth error in regards to the timestamp being refused. We have a helpful KB on this topic that should help here. Please see the details in OAuth error oauth_problem=timestamp_refused. From that KB: This problem is caused when the current UTC time at the destination is at least 5…

Hi Austin, Sorry to hear that you are having this REST API problem when trying to make requests to an Atlassian Cloud site. I thought perhaps the problem here was in the way the credentials are passed at first, but the more I look at it, that part looks ok, I think. My concern is to understand if the call you're making is…

Hi, I see you are looking to find the start date of a version or release from Jira Software via the REST API. This is something you can get back if you call the endpoint GET /rest/api/2/project/{projectIdOrKey}/versions. This call returns all the versions that exist in the project queried. For each version, it's possible…

Hi, I understand that you have recently changed the Base URL value in the administration panel of Jira, and since that time you appear to be getting some kind of error. I am interested to learn more about this problem. Where exactly do you see this error? Is this in the browser? Or in a log of Jira's? The…

Hi Kamil, Sorry to hear there is a 405 error here. Typically these happen because there is a syntax problem in the way the request is being formatted. The HTTP 405 is technically a METHOD not allowed error. From looking at your call, it looks like you are trying use the HTTP POST verb on the endpoint…

I created a support case on your behalf for this problem. You can upload these files and some others I have requested to https://getsupport.atlassian.com/servicedesk/customer/portal/22/JSP-409359 Regards, Andy

Hi Mansi, It appears that you are trying to use a Jira Core mail handler in order to create issues inside a Service Desk project of Jira. This is a common misconfiguration. While Jira Core allows you to add a mail handler to any project type, Service Desk projects typically can't use these in the way needed. This is…

Hi Emma, It looks like you are trying to follow a guide such as Creating issues and comments from email for setting up a mail handler. However that guide is specifically for Jira Software and Jira Core. Jira Service Desk has a different mechanism in order to create customer requests from email. It has to do this because in…

Hi, I see that you have found Service Desk is storing these attachments into a .dat file. Perhaps these have a filename such as winmail.dat My colleague @Angélica Luz created a helpful article about this problem in https://community.atlassian.com/t5/Jira-Service-Desk-articles/Winmail-dat-and-Jira-Service-Desk/ba-p/948080…

Hi, Sorry to hear about this problem. However I believe that at the time you created this question there was an active incident in Jira Cloud that prevented users from being able to make all kinds of user searches, including autocompletions. More details are in https://jira-core.status.atlassian.com/incidents/tnw35ny9xgjv…

Hi, I see that you are looking to find another way to change the icon URL for a priority in Jira. You are correct that in the current versions of the REST API, there is not yet a way to do this. Technically it might be possible to make this change via SQL, but there are some caveats with doing this. First off, direct SQL…

That's very strange to see. I'm curious to see how far this problem extends. I would be interested to see if you can follow the steps in How to bypass a Proxy and SSL to test network connectivity. I am interested to learn if the same problem happens when accessing Jira on a port/address that bypasses your IIS proxy. If it…

HI Kyle, I see you are looking to learn more about when specific plugins where first installed Jira Server. Unfortunately the audit log in Jira you are referring to is not designed to track or log such events. You can see from the Auditing in Jira applications that the events listed there are limited in nature. But that…

Hi Manuel, Sorry to hear about this problem. There was a documented incident the day you created this post. More details about this are in https://jira-software.status.atlassian.com/incidents/6m1rggqz1z7m This incident specifically affected attachment uploads. The good news is that this problem appears it was resolved…