Andy Heinzer Atlassian Team

Hi, I'm not sure what might cause this behavior. I have created a support case with our Cloud support team to more closely investigate your site to see if they can determine a cause here. You can reach that case by going to https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-495053 Regards, Andy

Hi Scott, I see that you are looking to find via JQL issues where someone has left an @ mention of your account, however this is not working as expected. I actually recently had another user bring this to my attention in https://community.atlassian.com/t5/Jira-questions/Find-all-mentions-in-comments-via-JQL/qaq-p/1126099…

Hello I wanted to update with some changes Atlassian has recently made this month regarding Atlassian Cloud licenses for some non-profit organizations. Please see https://www.atlassian.com/licensing/purchase-licensing#licensing-7 for more details. From that page: Beginning July 1, 2019, Atlassian offers Community Cloud…

Hello I wanted to update with some changes Atlassian has recently made this month regarding Atlassian Cloud licenses for some non-profit organizations. Please see https://www.atlassian.com/licensing/purchase-licensing#licensing-7 for more details. From that page: Beginning July 1, 2019, Atlassian offers Community Cloud…

Hi, This is a rather old thread and I wanted to update with some changes Atlassian has recently made this month regarding this topic. Please see https://www.atlassian.com/licensing/purchase-licensing#licensing-7 for more details. From that page: 7. What are the conditions for an Atlassian Community License? How can I…

Hi everyone, Just wanted to update this old thread with some new information in regards to Community Cloud licensing. As of July 1st, 2019, Atlassian has started to offer discounts for Atlassian Cloud for non-profits that meet certain criteria. More details in…

Hi Fercen, I understand you have a few questions about switching to Jira Cloud. A) Correct, the pricing cost of Jira Cloud does not include any add-ons that might be added to your site. Not all add-ons have a cost, but yes, it is possible there would be additional costs for each add-on. B) Anonymous users do not consume…

Hi Jeroen, I see that there was a Cloud support case created for this problem over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-493826 It appears that for some reason your account might not have been added to the group granting Jira admin permissions in that site. I don't know what might have…

Hi Emily, If I understand your concerns here it sounds like you have users that can see project names in the create issue screen, but these users should not see these because they do not have permission to create there. However I am somewhat confused here. In my own testing in Jira Server, I found that users that do not…

Hi Pallav, I understand you are getting this error above when trying to clone an issue. However it sounds like the KB you listed does not actually apply to you here since the SQL query did not return any results. I have searched some other support tickets with this error, and I think I have found a pattern here. While a…

Hi Juan, I see that you are using an LDAP server with Jira in a way such that your user accounts appear to be duplicated, and in turn you are looking for a way to differentiate these different unique user accounts. There is no way that I am aware of that Jira would allow you to clearly identify the user direct that account…

HI Nicole, I understand you have a single Service Desk project that appears to be much slower than the others. It can be difficult to say the exact cause here without more data. But I have a hunch or two of things to look for, such as number of SLAs created in that project, number of issues in the queue, and JQL filter…

Hi Jason, I see you are getting a 401 error, but it's not clear to me yet what might be causing this. I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/3/SDS-43341 There we have requested some additional logs from your environment so that we can better troubleshoot and…

Hi @[deleted] Not exactly. It is true that with Jira 8.0.0, there is a new JQL search feature that will let you search for Jira issues that have a specific link type. More details in Advanced Searching: Field reference: Issue link type. However this does not extend itself to let you search both the issues that have links…

Hi Sebastien, Sorry to hear about this problem. However from your screenshot and the error, I think i can see the problem here. It appears that Jira is unable to complete this update because the postgresql database that Jira is using is an older unsupported 9.2.x version. You can see that current Jira versions deprecated…

Hi David, I understand that you are getting an error when trying to automatically apply a license to Jira. Given what you have mentioned, it very well could be the new https settings that Jira is trying to use. I would be interested to know more about your configuration here. Could you let us know your: * Base url in Jira?…

Hi, Sorry to hear about this problem. I tested out this scenario extensively on my own Jira 8.2.3. I found that I too could reproduce this problem. I have not found any other existing documented bug about this. As such I have created a new bug for this in JRASERVER-69633 I found that I could only get this problem to happen…

Hi Andrey, Perhaps I have misunderstood the problem here. In the thread you referenced in https://community.atlassian.com/t5/Bitbucket-questions/myteam-bitbucket-io-page-security-error/qaq-p/851109 The user test was to curl https://qtandroidwidgets.bitbucket.io/ In that specific example there appears to have been a problem…

Hi Anass, It sounds like you have a MS SQL database that is set to use a Full recovery model. This recovery model is known to create large log files of every change in SQL. In the case of a database used for Jira or Confluence, there typically is not a need to keep that level of recovery. In which case you can switch to a…

Hi Mark, I see that you are looking stop using a paid plugin with Jira. I can say that more recent versions of Jira do not add any additional workflow validation functions to the best of my knowledge. I'm not certain there is a perfect replacement for you here, but I would suggest checking out the Workflow Enchancer for…

HI again, This appears to be an indexing problem in Jira. However I suspect that the problem you reported in https://community.atlassian.com/t5/Jira-Software-questions/error-al-intentar-eliminar-o-mover-una-tareaayuda/qaq-p/1129464 is the cause here. IF we can fix that problem, I believe this other problem will be…

Hi Andres, Sorry to hear about this error. While I cannot see the full error due to the way the screenshot appears to be cropped to hide some of the stacktrace, I believe that you are seeing this error when trying to move or delete an issue. In that case the most likely causes are explained in the KB: Cannot reindex jira…

Hi Sanjay, Sorry to hear about this problem. I understand you recently enabled an LDAP user directory and might have disabled the internal Jira user directory and can no longer login to Jira. I would recommend walking through the guide in Retrieving the JIRA Administrator. While Jira 7 and higher has a recover mode you can…

Hi Andrey, Sorry to hear about this problem. Could you please let us know some more information about this problem? Such as your: * Version of Chromium * Exact URL being curled * curl results With this information we can investigate further here. Thanks Andy

Hi Pangeel, All versions of Jira Server and Data Center bundle with them an Apache Tomcat webserver. This is a java based webserver that hosts Jira's website. You might also have a reverse proxy or a load balancer in front of Jira that might be passing traffic to Tomcat, but you must have Tomcat * (unless of course you are…

Hi Alan, I understand you are looking to find the Tomcat version Jira ships with, but without having to install Jira to determine this. Unfortunately, we do not have the version of this package published publicly anywhere yet that I am aware of right now. You probably already know this part, but for other users that might…

Hi Marat, I understand that you are seeing some strange characters on a Jira issue page, specifically in the issue link / confluence page link section. I have seen this issue before, but there can be a few different things to cause this. It tends to happen because either Jira or Confluence (or both) applications are during…

Hi Paul, I see that you are finding that expected Epics are not appearing in the backlog view's epic tab. The most common cause I have seen for this is that the JQL filter that this board is using is such that, the filter is not actually selecting these specific Epic issue types in the search results. That is required for…

Hi Fabrizio, I understand you have some concerns in regards to whether or not Jira Cloud was still supporting TLS 1.0 after that announcement date. One of the original announcements about this change was in…

Interesting, what version of Jira are you using? Curious if maybe there are clear steps we can document to reproduce this. If so, I can write up a bug report that could help others avoid this problem in the future and get this fixed long term (if it hasn't been fixed already).