Andy Heinzer Atlassian Team

Hi Ivo, I'm trying to recreate this problem as you have described it, but so far I have been unsuccessful. If I understand correctly, it sounds like the issue is still in the sprint, but is not appearing as expected in the active sprint view. Since it still appears in the backlog view as being in the sprint, I think you…

Awesome, thanks for posting back with your solution Mark. 

Hi Yasir, I understand you are trying to make a REST API call, but are unexpectedly getting an authentication error. Could you please let us know what the exact REST API endpoint you are trying to call here? I am curious to see if we can recreate this exact error, but it matters what endpoint is being called here. Also, is…

Ah, in that case, we probably don't have an upgrade problem. The likelihood is just that the Service Desk plugin did not fully load up on Jira start. You can search the logs for the string JIRA ServiceDesk Run History This is entered into the logs when Jira is starting up. So the loading of that Service Desk plugin should…

Hi Anne, Thanks for reporting this. I tested out this recent boards section and to my surprise it does appear to be showing you the names of boards that other users might have recently visited. In my testing though this won't show you boards names that you don't have access to, but I agree this should not happen. I found…

Hi Carlo, Sorry to hear about this problem, I understand you are upgrading Jira, but Service Desk does not appear to have been upgraded here. What version of Jira did you upgrade from before this 8.3.2 version? I'd be interested to see if we can take a closer look at the $JIRAHOME/log/atlassian-jira.log file. Specifically…

Hi Mark, I have not yet seen this specific error message yet, nor have I been able to find any other cases yet that relate to Jira throwing this error. Could you let us know some more information about this error, such as: * What browser are you using here? (Firefox, Chrome, IE, etc) * What version of that browser? * Have…

Hi IJ, The first screenshot highlights some key information here in regards to not having the expected access within Jira Service. In this dev instance, I can tell that at least your account is does not have the Service Desk Agent application access. There are a couple of reasons for this. * Your account might not be in…

Hi Bryden, Sorry to hear about this problem. However that specific protocol was only valid in Jira versions 7.2.x and before. Starting with Jira, Atlassian started to bundle a newer version of Apache Tomcat (the webserver that Jira uses). This newer version of Tomcat is unable to use that specific protocol. There was a bug…

Hi @Pamela Ross I have not seen any outages that might involve this error recently. Nor have I found any recent support cases about this error. I would recommend creating a new support case by going to * https://support.atlassian.com/contact * Select Technical Support & bug reports * select Jira product * select Cloud *…

Hi Gleb, You mentioned that you restored Jira from a backup here. Could you let us know what version of Jira you restored this to, and what version the backup came from? There are some limitations in regards to what versions of Jira you upgrade Service Desk data from. So it might be that you need to first upgrade that data…

Hi Peter, There was a change In Jira 7.12 in regards to the version of Tomcat that Jira is using. This update requires you to put some additional parameters in all the connectors that exist in the server.xml file. More details in Changing server.xml to handle requests with special characters. From looking at your file, I…

Sorry to hear about this error. It certainly sounds like the restore process failed in this SQL exception, which could cause other data to fail to import as well. It's difficult to say the cause for this. It could be that the database has not been setup exactly per Connecting Jira applications to a database, or that the…

Hi Simina, For Jira Server, the switching between two different user directories can be tricky. Jira is not matching up those users based on their email addresses, employee id, etc. When you switch user directories like this in Jira only one thing really matters: the username of those accounts. Which means that, as long as…

Hi, This is correct. Many of Atlassian's sites and services could have content hosted on cloudfront domains. This is explained in more detail in for our Cloud offerings in Atlassian Cloud IP ranges and domains, however I believe the same applies here to the dependencies of packages.atlassian.com as well. Sorry to report…

Unfortunately, the thread dumps don't show any blocking, blocked, or deadlocked threads here that would be clear indicators of a problem bit of code. At least not in those pair of threads. Would it be possible for us to take a closer look at a support zip form this instance? Perhaps we can start looking there instead to…

Hi Chris, Our support offerings for Community do not include teleconference. However as a site admin of Cloud site, you likely are entitled to standard support at least. You can read more about our Support Offerings in https://confluence.atlassian.com/support/atlassian-support-offerings-193299636.html The difference…

@CIbi_Cherian You could use the REST API endpoint api/2/auditing in order to retrieve this same data. You would probably need to filter the events to the category projects in order to limit the results you get back, however this could be something that endpoint can do.

I try to shy away from "replace user" as an answer. Instead I'd be more interested to try to replicate the problem first. Only one user seeing this problem can make that much harder to do. But my thinking is that if we can see what browser that user has, and if that browser is throwing any kind of errors in the console, it…

Hi @Developer 1 Ah, you raise a good point here. While sprints are not bound to projects, the sprint itself is associated in a special way with the board where it was created on. Even if you end up not adding any issues to that sprint from that origin board, the sprint will remain on that board there. There is not really a…

Hi Brandon, Natively, within Jira there is not a way to do that right now. The JQL can only return to you Jira issues that contain at least one link type of a specified value. It cannot tell you anything more about the linked issue values. But perhaps what you are looking for is possible within Vidic's Answer on this page…

My favorite thing is a simple one. The use of GG. It's a keyboard shortcut that works in both Jira Server and Jira Cloud. Simply press the G key on your keyboard twice quickly to bring up a menu search. You can use this to search for specific admin pages, like Global mail settings, Lexorank, look and feel, etc. Or it can…

Hi @jira guy I found out there is a documented bug for this in JRASERVER-69293. So far it has not gotten much attention, but it looks like something has changed in the Jira 8 releases that is not executing such javascript until the field is edited. Perhaps the script could be adapted to be used in the announcement banner…

Thanks @Rushi I did not realize you were using the Jira Cloud platform here. For anyone else that comes across this problem, that bug is documented in JRACLOUD-69877: Wiki Style Renderer does not work for custom fields Regards, Andy

Hi Detlef, Sorry to hear that this change to the status colors has caused problems here. I can certainly understand why this change could cause confusion. Unfortunately, there is not a clear path to change back to the old colors scheme for this. Jira System administrators do not have the ability to change the colors in use…

Hi Ashutosh, I see that you have added some new statuses to Jira, and are still unable to see these new statuses on those issues. My thinking in this matter is that either the workflow has not yet been published, or the issues where you are looking at the available statuses are using a different workflow here. In either…

Hi Janet, I have not seen any other reports of this problem. I think it would be best if we could create a support case about this problem and if you could then provide some details of the Jira issues/attachments in that support case. Perhaps this can help our Cloud support team to troubleshoot this issue further. You can…

Hi Eric, This does sound like a very strange problem to see. I have not yet encountered this specific issue, but there are a few things I would be interested to learn to try to help us narrow the focus here. I'd be interested to see if this user can try to generate a HAR file during this process of trying to submit a large…

Hi Ian, Sorry to hear there are restore problems here. However I think I know what is happening here. It sounds like you are encountering the same problem described in the KB After upgrading to JIRA Service Desk 3.2.x or greater, Service Desk project's navigation bar shows "Unable to render element due to an error" In that…

Hi, I understand you are looking into different ways to deploy Jira and Confluence. While a docker deployment could potentially be a lot easier to get going, personally, I am not a huge fan of using docker for deploying Jira or Confluence. Perhaps if you are crafting your own docker image, then I would not really mind…