Andy Heinzer Atlassian Team

Hi @Tijs Tijert, Try using the JQL search of project = SALES AND status = Done ORDER BY DueDate DESC instead. I think this is the same issue Rhian was having just above. While the field name is listed as "Due Date" in the field configuration scheme, it seems that you can sort by this field if you simply remove the space to…

It seems that there is a dark feature for Jira 8.2 and 8.3 mentioned in that link I posted above that would allow your Jira site to default to using this new format for user keys. By default this feature is turned on for all Jira Server versions 8.4 and higher. So perhaps a Jira admin in your site enabled this. In my own…

Thanks for clarifying. I need to update that KB, it was published a few months ago and doesn't currently indicate the version where this change happened. I will go back and update this to help clarify.

Hi Richard, I see that you are using Jira Server and looking to find all the project leads using a SQL query. The problem with this approach is in part due to to a change recently in Jira server in regards to user_key values when accounts are created and in part to using the wrong field when trying to match up these users.…

Great, glad to hear this is resolved. You can accept this answer if it helped solve the problem, or even post a new, more concise answer if you like and we can accept that one. Perhaps this way other users that come across this same configuration issue will be able to learn from our past troubleshooting here. Cheers, Andy

Hi Kristin, I understand you are looking for a means to edit attachments directly in Jira server without needing to download them and then reupload the changes. Right now, I don't believe this is possible with native Jira server versions today. That said I did come across a plugin in marketplace that might be helpful here.…

Hi Nolan, I understand that you want to make a change in a notification scheme in Jira Cloud, and that you would like this change to take affect in 30 different projects. Unfortunately there is no bulk change ability for notification schemes in Jira. Since each project could potentially have its own unique notification…

Hi Douglas, If I understand your request, you are looking for some means to track earned value management within your Jira Cloud site. While I do not believe that this is something Jira Cloud can natively show you today, I did come across an add-on for Cloud that might be able to help here. Check out HORREUM Earned Value…

Hi Dariusz, I understand that you are using an external application to integrate with Jira Cloud over the REST API, but are unable to see the sprint field in your request. The most likely explanation here is that the user account you are authorizing to the REST API with is not actually a licensed Jira Software user. The…

Hi Julian, If I understand your request here, you are looking for a means to send this customer request to a 3rd party for additional help. I believe that Jira and Service Desk have some built in notification limitations. Namely Jira has a tendency to prevent sending of emails to users that do not currently have an account…

Hi Konstantin, I understand you are following this guide to create a custom report in Jira, but that you can't seem to find this custom report in your Service Desk project. I think I know what is happening here. The guide you refer to is specifically designed for Jira Core. However you should still be able to use it in a…

Hi Tim, I see that you are looking to better see exactly what email notifications a Service Desk customer users has received. This can be very difficult to determine for a number of reasons, the chief among them is that Jira can't really determine if the customer actually got the email message. Once Jira sends the message…

@DanRMeyer looks like we posted about the same time. That's fine. We could create a new support request if you like, but since this is a starter license issue, the support for this products comes to Community anyways. And since anyone can view this thread, let's just add that user to the thread so he can see it better too.…

I can see that this license key had an expiration date of 2019-04-22. This was a 10 user Jira Software license. In turn it means that while this key is applied, you won't be able to upgrade Jira to any version released after this date. I would suggest that you either generate a new 30 day evaluation key on…

Hi Marcos, Thanks for sharing your point of view here on Community. I do appreciate that different users will see this differently. However I do not see how this could be feasibly accomplished within the Jira Core product itself. The full functionality of epics is expected to be leveraged against sprints and agile boards:…

Hi Chris, I think I understand the confusion here. The issueLinkType is a relatively new JQL function, only available since Jira 8.0.0. This will return to us any issue that has a link of that type. However it does not tell us anything more about the linked issue itself. The only reason I can think of as to why you might…

Hi Dan, Sorry to hear that there is a problem here with upgrading Jira server. I have seen this kind of licensing error before with upgrades of this nature. Typically it is happening because one or more of the Jira applications licenses (Jira Core, Jira Software, and/or Jira Service Desk) is expired at the time of this…

Hi Deep, I understand you are trying to use MySQL 8.1 with Jira. Unfortunately, Jira Server does not yet support this version of that database. Please see our Supported platforms documentation for Jira 8.4. While MySQL is listed on that page, it does indicate that only the 5.6.x and 5.7.x version are actually supported for…

Hi, I understand that you have updated your payment information, but your site did not re-activate right away. It appears you created a support case for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-816575 I believe that Candice has already re-activated this site, so this problem should be…

Hi, I understand that your Jira server instance is integrated with an OKTA SSO system to handled authentication, and in turn you are trying to figure out how to best integrate another applications using the REST API of Jira now. The use of the REST API in Jira server has two possible methods for authentication: * OAuth…

I would try either fixVersion in versionMatch("^V_.*_R1_2019") or fixVersion in versionMatch(".*_R1_2019") The first will only match those that start with a "V_", while the latter option should match any string that ends in "_R1_2019".

Hi Chris, Sorry to hear about this problem. It seems like it has been a very big annoyance to deal with. I have been trying to replicate the behavior you are describing here, however so far I have not had any success in doing so. I have been trying to recreate this problem in both Jira Cloud as well as Jira Server 8.4.1. I…

Hi Sorry to hear that Jira is having problems trying to connect to these other development tools. There are number of different possible causes for these kinds of errors. Unfortunately the web interface of Jira isn't very good at telling us more information about why this is happening. Ideally, we would want you to…

Hi Naveen, The * character in regex isn't exactly the same kind of wildcard as it is in other systems like bash or DOS terminals. In regex specifically, it's definition is to Matches 0 or more of the preceding token. In this case that is an underscore character "_". I would expect your first query to match only version…

Yes. I think this External user management feature setting in Jira is commonly misunderstood as well. When that feature is ON, Jira is not expecting to be able to manage user accounts in the Internal user directory. But when it is OFF, it can do so. In your scenario, you have some users in the LDAP user directory and some…

Hi Jacek, Creating a new user directory in Jira won't necessarily relieve you of this un-editable user account. This account is currently just a placeholder. If the account was truly deleted within Jira, it would cause problems in regards to seeing the historical actions of that account. For examples, issue edits, issue…

Hi, If I understand the translation correctly, you have invited a number of users to your Atlassian Cloud site, but you cannot find these users within that site. I see that your account appears to be the site-admin for two different Cloud domains: webberry and finwb. I fear that this might just be a matter of confusion…

Hi Sam, I see that you are running a sprint that contains issues from multiple projects and seem to be having some concerns about the sprint health gadget not showing the expected results. The work completed percentages are not measured by resolution value, but rather it is: calculated based on the estimation…

Hi Mohit, I see that you are trying to integrate Jira Cloud with Elasticsearch, however you appear to be getting a 'PKIX path building failed' error in the process. Admittedly, I don't have much experience using Elasticsearch, but this specific error is something I have seen a lot of when Jira Server administrators first…

Hi Rado, I understand that you have some concerns in regards to the exported fields that appear in a CSV after choosing the current fields export option. I will try to explain some of the discrepancies here. First off, you noticed that the field 'Request participants' appears multiple times, but is empty for most issues.…