Andy Heinzer Atlassian Team

Hi, I understand that you've recently added an LDAP user directory to Jira to help manage user accounts. However since it appears that the usernames in the LDAP are not exactly the same as the existing usernames in Jira, you likely have users that now have two different logins for Jira. Jira does not have a good way to…

Hi, I understand you are looking to restrict the components that can be selected based on the issue type. Natively, Jira can't manage this, but I believe it could be possible with several different possible addons to Jira. I found a related thread that appears to be able to do this with the Behaviors plugin. Please check…

Hi Frank, I see that you're using a Jira Server inside a docker container and you can't seem to get Jira to start up. Thanks for posting all this information. I can see exactly what the problem is. Jira is setup to run as a local user called 'jira'. However the dbconfig.xml file has been created and is owned by the user…

@[deleted] Just a friendly reminder that it's your turn for Friday Fun. Feel free to publish anytime now, since it's Friday in Australia right now ;)

Hi Sven, If I understand your request here, you're looking to be able to order issues by their epic in a JQL filter so that you can sort through these on a scrum board. I have found that trying to order by epic link CAN work, but if the issues returned by your JQL query do not have a value for that field, the sorting…

Actually, that SQL query is flawed, it would only work if you never deleted any issues from that project. Instead try this one: SELECT ji.project, max(ji.issuenum), p.pcounter, p.pname, p.pkey FROM jiraissue ji JOIN project p ON p.id = ji.project GROUP BY ji.project, p.pcounter, p.pname, p.pkey; Which should be more…

Hi Sebastian, I understand that you have recently migrated and upgrade your Jira instance. But that since this time, you're seeing some unexpected values in the database, specifically in regards to the pcounter field that exists in the project table. This field is expected to correspond to the most recent issue created in…

Hi, I understand you are looking for the most up to date version of the SOC2 report for Jira Cloud. Atlassian maintains SOC2 Type II reports on an annual basis for a rolling 12-month cycle that begins in November and ends in October of the following year. External audits typically occur in November and refreshed reports…

Hi William, I understand that you are using Github along with Jira and are looking for more information in regards to making those Github branches appear within Jira's developers tools section. To the best of my knowledge there is no way to make those branches appear within that Jira issue without the Jira issue key itself…

Good point, thanks for posting back with this info. For others that might want to learn more you can find that add-on marketplace listing in Project Configurator for Jira, additionally, you might explore a different plugin that does some very similar in the Configuration Manage for Jira. It is also possible there are other…

Hi Kyle, I see that you have Confluence already setup and working with a MySQL 5.7 database, and want to create a new database to use with Jira Server. However there is a potential conflict here with this approach. Sorry to be the bearer of bad news here. If you look closing at the setup guides for both Confluence and Jira…

Hi Madhavi, Within the native Jira application there really is not any means to restrict what addresses that Jira will accept connections from. However Jira does run within Apache Tomcat. And Tomcat does have some means to restrict this in a sense. Check out the KB How to Restrict Access to JIRA with Tomcat. It explains…

Hi Emar, Sorry this post never got a response until now. Several months of waiting for a problem like this is unacceptable. But I wanted to clarify the problem and the solution here. What you were seeing here was indeed a bug introduced into Jira 8.2.0 and Service Desk 4.2.0 versions. This bug is detailed into…

Hi, Very sorry to hear about this problem. I think you are seeing at least one known bug here, but you also might be affected by a second as well. To help us better understand your environment, could you please let me know the following: * Did this particular field previous translate correctly? * Did you upgrade Jira from…

Hi Jens, I see that you are trying to do a project import of a JSD project and you are not seeing much of the Service Desk specific features such as request types, customer portal customizations, SLAs, etc. This is actually a known limitation of the project importer today. This is noted in the existing documentation on…

Hi Melody, I see that you are looking to use office 365 with Jira Service Desk Server. As of today, Jira Server can use this email service, but it would have to be using one of these protocols IMAP, IMAPS, POP, or POPS for incoming mail, and SMTP or SMTPS for outgoing mail. That said, there are requests for Jira Server to…

Hi Laura, I am afraid that the answer I wrote above was specifically geared towards Jira Service Desk Server. From looking at your account, I believe that you are actually using the Jira Service Desk Cloud platform instead. The way user accounts are managed in the Cloud platform is considerably different than in Server…

Hi, There is a common misconception that the Server ID must correspond to the license key that is used for Jira Server/Data Center. Certainly many other software products do this as a means to attempt to avoid piracy of their software. But Atlassian products do not do this. You really only need to know the Server ID when…

Hi Sergii, If I understand your question here, you are looking to better understand how JQL will parse out the elements in the query so that you can optimize the query being made here. When you run either query Jira will simply return to a list of issues that match both criteria. The example you provided here is simple…

Hi, Thanks for the details regarding your setup here. I understand that you have concerns about some emails in Jira server that are not always being processed as expected. Given the nature of your setup, with one email address forwarding to another, and that 2nd address is the one setup for the mail handler, I suspect that…

Hi Reg, I understand that you're trying to use the Jira-performance-tests and you seem to be running into some problems when connecting here. The nature of that specific error message would tend to indicate that this script/application can't reach the address being input here. From looking at some of the examples in that…

Hi Priyasloka, I understand that you are looking for a solution to be able to take an xml file that contains details of issues, and then import these issues into Jira somehow. Unfortunately, Jira Server and Cloud do not offer the native ability to import issues aside from the formats of CSV or JSON. Additionally, in my…

Actually, I ran across this Bitbucket server KB about the same problem. Bitbucket Server is not available due to "java.lang.OutOfMemoryError: unable to create new native thread" Which indicates that Ubuntu 15.10 and higher versions tend to have a rather low user limit on the UserTasksMax setting of just 512. From that KB:…

Thanks for posting back with your solution. I'm afraid that I am not familiar with that specific setting. Is that an Operating system setting? Or perhaps this is a JVM specific setting? I am curious to learn more about the solution so that we can try to better help others that might run across the same problem in the…

Hi Hartej, Sorry to hear there are problems here with trying to load a plugin in Jira Server. Before we dig into setting to adjust logging, I would want to confirm that we are first looking at the expected log locations. For Jira Server I would expect this to be in * $JIRAHOME/log/atlassian-jira.log *…

Hi Christoph, If I understand the problem here, you appear to be having some problems with having Confluence and Jira communicate with each other over SSL here. You could try to bypass the proxy and SSL setting here to try to get around this issue. There is a guide on how to do this for Jira over in Bypass a proxy or SSL…

Hi Toby, I understand that you're using a number of different JQL queries and are looking for a way to update a number of these queries quickly. Unfortunately, what I think you are looking for here, the ability to use a variable for specific dates is not possible within Jira natively. There are a few built in functions to…

Hi @Chi Thien Phan Thanks for posting a question here. I see that you appear to have found an answer as well. However I'm afraid that other users that might encounter this same problem won't be able to find your solution. If you could please, rather than editing you question, post a new answer that explains how you…

Hi, Sorry to hear about the troubles here with getting Jira setup. It sounds like you're trying to migrate an existing installation from Windows to Linux, and in the process are running into some Linux / Java specific issues. The error message you posted can be caused by insufficient memory on the system.…

Hi Zinaida, I have been trying to reproduce this problem in my own environment. However so far, I have had no such luck in either Jira 8.5.1 or the 8.4.2 version that I have been testing with. In my setups, I have tried to make sure that user #1 is a watcher, and batched notifications is enabled, and then making sure that…