Andy Heinzer Atlassian Team

Hi @MikeH I understand that you are wanting to be able to use a single smart commit in order to track two different times against two different Jira work items. The smart commits cannot do this in a single commit. It would require separate individual commits per work item if the time logged against each item is different.…

Hi @Anss Abrar This error looks like one that might appear when trying to sign-up for an Atlassian Cloud site. I don't have the details of what that specific error means, but from past similar report it can happen when the captcha either fails to load or fails to validate on that page. Do you see a captcha when trying to…

I see you have created a support ticket in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3589169 That is the channel to use for this request. I recommend following up there. Andy

I'm not seeing any clear errors from our side, but I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1157329 I would recommend following up in that support case so our team can help further. Andy

Hi @Affan I'm not seeing a problem from our side here. So I created a support ticket on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1157319 Andy

Hi @Henry Zheng Sorry to hear that it's difficult to create a support case with us. Could you please let me know the organization Id or the Atlassian site Cloud URL? Currently I can see you are the site-admin of a Cloud site, but it might be that I'm not seeing the site/org that you are referring to. You should still…

Sorry, I do not have an alternative means to create these sites. I would suggest trying a different vpn service and/or location to see if you can complete the signup that way.

Hi @Affan I was not able to locate any messages sent to your domain from our cloud services in the last 24 hours that show a bounced or delayed response. That said I did attempt to clear any suppressions from our side for your domain. I would suggest trying to have your admin resend the verification once more. If that user…

Hi @raro The partner portal is not open to all users. I can't see if your email address is associated with an account there at this time. I would recommend trying this link https://support.atlassian.com/contact/#/?inquiry_category=partner_support&support_type=customer From there you can request access to the partner…

Hi @raro I have reached out to my team that supports the partner portal with this information. I will update you once I know something more here. Andy

Hi myeh@blizzard.com From looking at the screenshot, I'd have to say it looks like your browser is unable to load several elements needed to render the page correctly, such as CSS and javascript files. If you open the browser console when you load this page, I'd expect there are several errors of elements that are not…

Hi @Dave Patten Thanks for reporting this to us. This repo has been removed. In the future, should you encounter another malicious or suspicious repo, please email https://www.atlassian.com/trust/report-abuse with the details. This will automatically create a report for our abuse team to process. That team may not reply to…

Hi @Paul Opmann Sorry to hear about this problem. It sounds like there might be a performance problem with your cloud environment. I tried to look into this further, but I did not locate any known problems that would cause the behavior you reported here. Is this problem still outstanding? When did you first notice this? If…

Hi @xiaoxiao There have been a number of recent reports of sign-ups failing in this manner. I reached out to our team that manages this, and they acknowledged that some users were not receiving the necessary recaptcha on the page. When you are trying to sign up, are you seeing a captcha appear on the page to verify that…

Hi @Stefanie Lang I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-428340 Andy

Hi @Sam Lin I have seen a number of recent reports of user being unable to complete a cloud sign up form. That form has a google recaptcha element that must appear on it, in order for this to work. It appears that your network connection might be originating from within mainland China. If that is true, then you should know…

Hi @jonathan_mw - Old I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1155987 Could you please be sure to specify which Jira Cloud site this is for in that support case? @DXC SPOC - Lead My apologies, I was reviewing your support ticket, linked above, to see if…

Hi @Bakong_Servicedesk I created a support ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-427823 Our support team should be able to assist you there. Andy

Hi @David Lewis Sorry for the inconvenience. I reached out to my team that manages this form and they acknowledge that there might be a problem for some users in regards to the way the captcha on that page should be behaving. Could you try to refresh the page and try to complete the sign-up once more now? They have made…

Thanks for that screenshot. It appears that there is a recaptacha script that is not being loaded by your browser. Are you located within mainland China? I ask, because the script seems to be trying to reach a www.gstatic.cn domain. I would only expect that domain to be used for connections in that region. Our site does…

Hi @So FunTy Sorry for the inconvenience. We have a number of similar reports recently. My team has discovered a problem with the captcha on the page. They are working to correct this problem with the page itself. Thanks for reporting this to us. Cloud you please try again once more? If this fails, please let me know the…

Hi @Seal We have seen a number of similar reports recently. I would ask that you try again once more. Your most recent error appears to be a rate limiting one, but if you tried this repeatedly on failure, I think there is actually another error in play at that time that was preventing the recaptcha from working as…

Hi @disc su I worked with my team that manages this sign-up form. They noted that the recaptcha does not appear to have loaded correctly for your session. Could you try it again now? There have been some changes made that should correct for this sign-up error. Please let me know. Sorry for the inconvenience. Andy

Hi @剑桥 李 I got an update from my team that manages this form. They found there is a problem for some users trying to create a site. They are working on a fix. In the mean time, please try to refresh the page and try again. The recaptcha should load correctly and provided you can complete that part you should then be able…

Hi @Andrea Stroup I created a support work item for you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1154959 Andy

Hi I understand you are seeing this error during the sign up for a new site. Are you by chance seeing a captcha appear on the page during this sign-up process? That captcha has to be completed in order to finish the sign up. Some customers have reported not seeing this in the past, but if that happens, the signup is…

Hi @fxavierdavid Glad to hear you got it working. I did actually reach out to my team that manages the signup service. They indicated that the captcha service appears to have rejected the original request. However it wasn't clear exactly why. Since you got it to work, I am not sure there is the need to investigate this…

Hi @Mark Santry I can see the account used to post to community must be able to login. Is there perhaps a different account you are trying to login to? Please let me know either the email address or the account id, and from there I can possibly create a support case on your behalf. Thanks Andy

Hi @fxavierdavid I understand that you cannot complete the sign-up for a new site. Most commonly this happens because of network restrictions preventing a captcha from appearing on the page. It appears as though your request might be originating from either Hong Kong or mainland China. This has been a known problem for…

Hi @Neil Even though you might be an admin in Jira, it's possible the project permissions are not set specifically to grant administrators that permission. But if you are an admin, you should be able to make the changes to the project to enable this. The steps to do this might be slightly different depend on if this is…