Vijay Dadi_b69v44 Expert

Hello, I see only the courses are free and still have to pay for certifications. Please confirm if I am correct in my understanding. Regards, Vijay

Hello, Is the location confirmed/decided at Pune, India location? Vijay

So,If I am not wrong, only the courses which are included in learning paths are free and still have to pay if want to clear your related certification. Vijay

Dear @Vera Valshonok , In order to use the issue fields in the workflow, it has to be a Jira custom field. If that is your requirement, I suggest you to make use of forms. You create a paragraph field in Jira and link that field to a field on a form and this field you can use it in your workflow. Hope this helps ! Vijay

This is simple, just add the text in between your fields to make sections. Vijay

Dear @Vera Valshonok , Please try the options listed in below link. https://community.atlassian.com/t5/Jira-questions/How-to-clone-information-from-custom-fields-of-one-issue-to/qaq-p/1961051 Hope this helps ! Vijay

Hi, Is this what you are looking for ? Vijay

I get it now. To add the values in the dropdown, you have to do context configuration for the custom field. This video might be useful regarding how to add values in context. https://www.youtube.com/watch?v=gaAQcnZai1M Happy to help ! Vijay

I get it now. To add the values in the dropdown, you have to do context configuration for the custom field. https://www.youtube.com/watch?v=gaAQcnZai1M This youtube video might be helpful for you. Happy to help ! Vijay

Since your custom field is created as custom drop down field, it will be available as it is on your form. Try it out. Vijay

Dear @Ian Walker , You have to create a new custom Jira field with the values you intend to have in the drop down. Once you have the field created, you can link that field to a field on your form and you should be able to achieve your requirement with this. Hope this helps ! Vijay

Dear @Jenny O'Connell , Yes, you can build your dynamic forms using Forms in Jira Service Management. Here is the guide for the same. If any more details needed, please do let me know. What are forms? | Jira Service Management Cloud | Atlassian Support Hope this helps! Vijay

here is the link to all the date/time smart values you can make use of. Jira smart values - date and time | Cloud automation Cloud | Atlassian Support Vijay

Dear @Luis Andino Rodriguez , You can use date smart values to validate your issue creation date. Example given below {{now.jiradate}} this returns 2024/05/02 {issue.created.shorttime}} this returns - 7:50 AM So, you can use {issue.created.shorttime}} in your automation validation and assign the issues to individuals as…

Dear @Mina Soultan You can have a automation like below but there is no manager concept. You can assign it an individual who is acting as a Incident Manager within your organization. Hope this helps ! Vijay

Dear @Marama Glen-Mokai , We have created schemas in Asset to hold all the categories. So when a issue is submitted, we do a schema lookup and set the values for categories. Hope this helps. Vijay

Hello @Mina Soultan , You can have a automation like below but there is no manager concept. You can assign it an individual who is acting as a Incident Manager within your organization. Hope this helps ! Vijay

Hello, There are all your projects within your JSM. Do you see the project where you want to copy your issue to? Regards, Vijay

Dear @EDARIN , The resolution date has no relationship with the SLA due date. Your due dates are calculated as per the SLA configuration depending on business days/holidays. Hope this helps! Vijay

Dear @Jigar Shah _JAC_ , Yes, you can create a issue without specifying a request type. Look at the sample i have pasted below. Hope this helps! Vijay

@Andy Rosengard , The requested due date has no relationship with the sla due date. This is the field wherein a user can populate the date by which he wants his requested to be completed. Hope this helps, Vijay

The solution provided by @Camilo Galleguillos should work perfectly, try it out. Vijay

Dear @Prem Kumar S , On your automation, have an edit action to set an value. ClientName={{issue.customfield_xxx}}. customfield_xxx - this will be your custom field name for Organization. Hope this helps! Vijay

There is a smart value {{initiator}} which you can use. For automation rules, the smart value {{initiator}} is the user who perform the action that triggered the rule. For example, if I transition an issue on the board, my user information would be in {{initiator}} if the rule is triggered on Issue Transitioned. You can…

Dear @Calvin , Did you try it using the trigger condition "Issue Transition". Could you please provide more information on your automation? Regards, Vijay

Dear @Ioannis Karavasilis , You need think of ticket de-duplication which means any incoming alert from the same issue will not create a new ticket and increase the count for the same alert. In the screenshot below, there is a number below alert it like x2 this means this alert was triggered 2 times. Hope this help.…

Hello @VlabGe , Can you please provide an screenshot of your automation. Vijay

@gopibella Can you provide more details on your requirements? Regards, Vijay

Hello, Your SLAs are built on your business hours only. So if I use them in automation, they would meet your expectations. But if you are looking for tickets which are submitted outside the business hour, I guess we need need to look for alternative solution. Will give a though on that and keep posted. Regards, Vijay

As a customer when i buy a product, I would expect it to full fill my requirements rather than buying another app from the market place to achieve the expected functionality.