Vijay Dadi_b69v44 Expert

Here you can see automation has run successfully and moved issue status to in progress. Regards, Vj

Dear @George Bliss , Instead of checking issues raised between 9-5, Mon-Fri, you can use the SLA breach condition in automation. I have built one for your use case and you can try if that works. I am attaching the screenshots document below, Hope this helps ! Regards, Vijay

Dear @Teja , JSM doesn't have capability of creating nested groups on your portals. Instead you can Forms functionality to have request types behave dynamically depending on user response. Hope this helps ! Regards, Vj

Dear @Justine , Jira provides REST API interface functionality out of the box. All you need to do is design a trigger condition in HealthStream and deliver the required payload to Jira to create an issue. If you need more information. Below is the snippet I simulated via postman. Hope this helps! Regards, Vj

Hi @Dario Alarcón , I would suggest you to design your form and add it to your request type which will be available on your client portal for issue creation. This will work as i have implemented this solution multiple times. Hope this helps ! Regards Vijay

Dear @Mikael Sandberg , I consider this as drawback. A tool should be capable of this kind of basic functionality without having a need to purchase an additional app from the marketplace to achieve this functionality. Regards, Vijay

Dear @Dario Alarcón , Instead of number field, keep the field type as Text field and control the input data type to be numeric only using regex validation. Also you can restrict the number of input characters. Below is the reference. https://confluence.atlassian.com/proforma/regex-validation-1087521274.html Hope this…

Dear @Andy Rosengard , If i am not wrong, you are trying to set up queues for each team which we can term them as Assignment Group and related members in that group as Assignee. Well this feature is not available in Jira service Management yet but can be built using custom solution. Once we have the Assignment groups, we…

Wow..this was unexpected... happy to help ! @Angelie Stephens 

Well, Shreya's requirement was to copy but not to move.

Dear @shreya bhatt , You need learn JIRA automations and they are simple to learn. Jira Automation: Basics & Common Use Cases | Atlassian Hope this helps and happy learning!! Regards, Vijay

Hello @Stefannie Tan , In the attached article below, it is defined how you can achieve this report. Good response time? How to improve your KPIs with ... - Atlassian Community Hope this helps !! Regards, Vijay

Have you worked on JIRA automations?

Dear @shreya bhatt , You can make use of automation and branch for all existing tasks, copy all the existing tasks to new project. Hope this helps ! Regards, Vijay

Dear @Jessica Suarez , You can have an automation to dynamically update Assignment Group/Assignee on your issues depending on your criteria. One such example I am attaching below. Hope this helps! Regards, Vijay

@Mikael Sandberg Yes, I found that solution and seems to fulfil my requirements. Thanks you. Regards, Vijay

@jprieto I guess you can do it, When the rule is executed for the first time, have one flag on the issue and set it to True/Yes. And add that field in your If condition. Hope this helps ! Regards, Vijay

When you go to portal, on right hand side if you see "Customize" that means you are a Jira Admin.

@Paul Ceronio I believe, the functionality which you are trying to achieve is not possible instead you can have a custom attribute created of type multi select drop down menu and point it to contract schema which I believe you have already created. Hope this helps! Regards, Vijay

@Mareli Can you share the field/schema structure for the erroneous field for which you are getting an error? Vijay

If I am not wrong, you need to be a Jira admin to see more options for customer portal re-branding. I am also looking for a way to add a picture along with colour scheme.

You need to have a project admin permission to see those options. Hope it helps!