Vijay Dadi_b69v44 Expert

The api token has to be generated for your service account one time and can be re-used. Once you encode it for base 64, use it in your header as 'Authorization': 'Basic <base64 encoded api token>'

Hi @Mertcan Karabaş , You have to use base64 encoded api token.

Hi @Jason Endres , You can use the asset management rest api's to update the asset management objects. https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-id-put - This is the reference for documentation. Vijay

Hi @Chris , Yes, you have to use asset management Rest API's to create an object via automation as per your use case. Hope the below link for documentation helps. https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-create-post

Hello @Maria Elena Lovato , You can use Object created/updated/deleted trigger to create in issue. Can you please provide more details on your use case, so that depending on that depending on that the solution can be proposed. Vijay

I have done it more than 3 times. Please verify 

Well, I started using Jira from past 6 months as my customer decided to use Jira Service Management. I have 16+ years of experience in ITSM Tools. When I stared working on Jira, I had no clue about how I will change my core skill which is BMC Remedy with which I started career 16 years back. But since ITSM is a global…

Let me check and get back to you.

If I am not wrong @Ritika Lokesh Abhichandani 's question is about hiding the specific field depending on previous field selection not about cascading fields. @Ritika Lokesh Abhichandani - Correct me if i am wrong.

Hello @B Sunil Kumar , You do not need any plugins to be installed. You can make forms in Jira to have your dynamic forms designed. Attaching below the documentation. Hope this helps ! What are forms? | Jira Service Management Cloud | Atlassian Support Vijay

Hello @Chandra Mouli , You can make use of automations. Depending on your triggering condition when status changed from WIP to done, have Object update action to update the status to recovery as required. Hope this helps ! Vijay

Hi @David Martínez López , Hope this documentation helps you. Duplicate Jira tickets are created from the same incoming email due to incorrect default time stamp | Jira | Atlassian Documentation Vijay

Hello @Ritika Lokesh Abhichandani , There is no need for adding a plugin. You can make use of forms to have show/hide field functionality on your request types. Here is the documentation which can help you. What are forms? | Jira Service Management Cloud | Atlassian Support Vijay

Looking forward to event @ Pune

That is true, my requirement is while creating a request from JSM Agent screen. I want only the request types of select issue type to be shown. Is there a way we can achieve it.

But that usually happens when you are trying to delete it but not while disabling it.

True, luckily I didn't had any existing issues for that issue type. We are still in the build phase, hasn't gone live yet.

@Sławomir Jałoszyński , I tried this and it worked foe me. Thank you @Walter Buggenhout 

Super excited to be Rising Star and JSM Teacher within 3-4 weeks of joining community. Looking forward for more achievements.

Hello @Eric Krueger _StrataCom_ Inc_ , Yes, you can do this by updating the reference attributes on the objects. I just tried this out using the PUT object API (https://developer.atlassian.com/cloud/insight/rest/api-group-object/#api-object-id-put). To do this you'll need: * the attribute id of the outbound reference…

Hello @Krishna Malutummeda , When you are creating a custom field on a form, you can define min/max characters on the screen itself. Attaching the screenshot below. Hope it helps. Vijay

The dis-advantage i see here is, when an Issue is created from Portal, the form works perfectly. But when the issues are created via JSM screen, the attached forms are not shown while creating a issue. If they fix this issue, that will be a ball out of park !

I am super excited to be a Rising Star and JSM Teacher

Super excited to be a rising star ! and JSM Teacher

I am interested.

It says I am a JSM Teacher now. What does it mean?

@Mikael Sandberg this is what i was looking for. Thank you. Vijay

Hello @Fazila Ashraf Yes, we are on premium version. Deleting it is one option. I am eager to know if there is a option for hiding/disabling it. Vijay

Hello @Kevin Kumar , You can try this filter also - created >= startOfWeek() AND created <= endOfWeek() Thanks Vijay

Dear @Lucca Fernandes , If you are looking for a trigger condition, you can use {{reporter.emailaddress}}="xxx" smart value to build your automation. I am not able to understand the language in screenshot. Hope it helps ! Vijay