Vijay Dadi_b69v44 Expert

Hello @青山 明 , Add a create variable step variable in your automation and assign the value {{webResponse.body.results.get(0).id}} to it. Then you can access variable as {{Variable_Name}}. Hope this helps !

Can you share the web request details you are making, what is the end pint?

I just found out that, there is restriction of custom pop-up screens while the changes are going though approval phases. Wish they could remove this restriction.

Not from here. You have to remove it from screen configurations. Settings --> Issues --> Screens

Hello @Badet Clément , If it is custom field, you can remove that field from Issue View / Issue Edit screens. That should do the magic. Hope that helps ! Vijay

ohh.. i wasn't aware of that. Need to come up with another solution then.

Hello @Mohammed Siyad , Here is how it can be done. Required - Add them to the conditions in the transition properties. Read-Only - Remove the fields from the issue edit screen. Hidden - Remove the fields from the issue view/edit screen. Hoe this helps !

ello @AI , This is how you get it. https://XXX.atlassian.net/rest/api/2/issue/createmeta?projectKeys=ITSM&expand=projects.issuetypes.fields hope this helps !

Hello @Rachel Frechette , You can create a new custom field may be as "Resolution Comments". Add that field to an issue edit screen and that should do the magic !

It has limitation only till 2 levels. But it would be nice to have more levels if needed.

Hello @Nina Barley , If the user doesn't have access to jira, he can submit tickets only via customer portal. Access to customer portal doesn't require a license. Vijay

Hello @Rajat Samseriya , Best way is to create object schemas in your Asset with object type as Level 1 support and Level 2 support. Hope this helps and needed more information, we can chat about it.

The field Company is free text field or a reference to an Object, where Company name is a part of another schema?

Hello @Gerrald Stephen , Do you have a Company as an attribute in your object schema. Can you please provide a screenshot of your automation, so that it provides better understanding of the issue.

Hello @Ste404 , There's nothing to stop you creating a custom field with a currency in its name. But Jira will handle it like any other number field. This is how I did it. I'm not a Jira expert but it worked for me! Go to Jira Settings, then Issues, then Fields or Custom Fields Scroll down to the field you want to change…

Well, I found an answer to my question. The API token has to be base64 encoded value

@Arnold Rolle , From what I understood, native Jira doesn't have the functionality to populate the values of proceeding fields upon selection of current field. Correct if I am wrong. I believe there might be some apps on the marketplace but I was expecting this bare minimum functionality with native Jira. Happy to know…

@Günter Halmans , Jira provides Clone option. Once the issue is cloned, user can modify the fields which need an update. Hope this helps ! Vijay

Hello @Elliott Robinson Cortez , Did you verify your workflow. Is the issue transition allowed from Resolved from Reopened? Try "Resoved" is less than 24h Hope this helps ! Vijay

Hello @Shawn Gibbons , If you have tried object look up in your automation, that lets you choose smart values. For example, if you have found your object in your asset schema, you can refer to your required field as {{lookupObjects.Special Instaructions}} Hope this helps ! Vijay

Unfortunately, this is not working in my test environment/nor the live customer environment. If there any configuration which I am missing?

@Rebekka Heilmann _viadee_ , Thank you for your quick response. I will take a look at it. But I was expecting this bare minimum functionality available in JSM without having to get other apps from marketplace.

correct, as I said earlier, if the field is on form is not linked to JIRA field, you can't edit its value even using automations.

try - AsString(customfield). hope it works

Hello @Shefali Tayade , Here is documentation which can help you to achieve what you are looking for. Give users admin permissions | Atlassian Support

@Christina Evans , This can be achieved with conditions in your transition conditions. You can find more information in below documentation. Configure advanced issue workflows | Atlassian Support

@Sanjay G , Unfortunately the screen pop-ups for transition for changes during approval phase are available though you configure though it is good to have feature. refer to this thread for more details. hope it helps ! Custom Screen not working (atlassian.com)

I just found out that, there is restriction of custom pop-up screens while the changes are going though approval phases. Wish they could remove this restriction.

@Teke Máté , If you are doing it via automation, please add screenshot for better understanding please.

@John Lord , Yes, that is possible. You should have your custom field linked to a jira field and added to issue edit screen. * Create a custom screen and add your custom field to it. * Attach custom screen to a related workflow. * Add screen in the transition step in the workflow. * When the transition happens, you should…