Vijay Dadi_b69v44 Expert

The best part i liked was you can have as many spaces do you like and the way how we are using these spaces as knowledge articles !

very good initiation!

Hello @Liz Phi , Jira offers wide range of string operations using smart values, use the one which suits your requirement. Automation smart values - text fields | Cloud automation Cloud | Atlassian Support Vijay

Why can't you merge your FilterA and FilterB etc etc into filter and have only one lookup issue?

good one |...i am enjoying these ! Vijay

hello @Mélanie Liguet , Yes this is doable. You can use lookupObjects and use your custom field value to create an AQL query for search. And depending on the values you set from lookupObjects, you can define your SLAs accordingly. Hope this helps ! Vijay

Hello @Tyler Rathbone , We achieved this using custom fields and automations and workflow configurations. Have custom field "Sequence Blocked" with values "Yes/No". Whenever a link is created with block/blocks, update the sequence as Yes with an automation. Update your workflow with required field condition as "Sequence…

Hello @JEFFREY SCHNEIDER , If your lookupIssues contains a field which holds your intended values you can do this without creating multiple variables. For example, reporter field which stores submitters account id. You can use branch with smart values step to traverse through your array of outputs and you need not create…

At the time of creation of request from portal, you can always change the requester name on the field "Raise this request on behalf of" as shown below. Hope this helps ! Vijay

you should have default request type which can be used for one/all the integrations. we have seen many functionalities are dependent on request type. change the request type on your JSM issue and notice if there will be any changes on the issue. request types can be mapped in your integration policy mappings.

Hello @Zekai Huang , Do you have a service model built in your system? Are you able to pass the affected application in your ticket via slack?

Hello @Mar , Try cascading field, that might fullfill your requirement. Vijay

Hello @Ilyass Strik , Form has a different meaning in jira/jsm which is used for dynamic values in request types which are built for customer portal. Could you be more specific on your usecse. Vijay

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Hello, My self-working on ITSM tools since 2007 (BMC Remedy) and started using Jira Service Management from past 1 year and scaled up myself to the community rising star and on the way to be a community leader. Always happy to help. https://www.linkedin.com/in/dadivijay/ Vijay

Hi @Caressa , did you try this? Vijay

Hello @Caressa , Here is how it can be done, hope it helps. Create a field of type “Number” I have created three questions with Yes/No answer. Next comes automation Now since I have selected Yes as 3 times, the count is set to 3. Vijay

Hello @Caressa , I will create an sample use case and share it. Vijay

Hello, We do not have option to remove that option. Encourage your users to create issues via portal not via create button. Vijay

Hello, Can you please provide more details on the usecase? Vijay

Hello, The best solution is to have a lookup table built in you asset schema. Once the issue created, do a object lookup to compare {{issue.description}} ~ {{lookupObjects.Name}}. If match is done, edit your City field to set {{lookupObjects.Name}}.. Vijay

Hello, you can get it using smart values like {{status.name}}. If it is via api, it will be like {{webResponse.body.status.name}}. Hope this helps Vijay

Hello, I have built a integration with Service Now without any plugin or app from the market place for ticket exchange bi-directional. Please provide more details on your usecase. Regards, Vijay

Hello @Camila Lorena Reyes , The best way to create an issue for external users is to have a default account and pass that in the payload. Hope this helps Vijay

Hello @Caressa , You can use the trigger "Value Changed" and provide all the field which are eligible for this requirement. When "Yes" is selected for any of the selected field, you can have a counter defined on another field, increment it by 1 and if selected as "No", decrement it by 1. By this, you can have the actual…

Hello @Kritika Buttan , If you have not tried the forms in JSM, i suggest you take a look at it. They provide the capability to show/hide fields depending the field value selection and this really helps you to build your portal request types. You can find more information on forms on this documentation. Hope this helps.…

Hello @gijs.kruize , You can search the Atlassian user using the api http://xxx.atlassian.net/rest/api/user/search?query={{emaill address}. Hope this helps, Vijay

This is helpful @Trudy P Claspill . Regards, Vijay

Hello @Felix Herzog , Try having If-Else block - that might work out. Vijay

Hi @Frederick Brien You can get your attachment id with the web request https://xyz.atlassian.net/rest/api/3/issue/{{issue.key}} {{webResponse.body.fields.attachment.id}} - This will give you all the attachment id's on the issue. {{webResponse.body.fields.attachment.id.max}} - This will give you latest attachment id on the…