Vijay Dadi_b69v44 Expert

Hello @Omprakash Thamsetty , If you are looking for a show/hide functionality in customer portal, use Forms to build your request type. Hope this helps. Vijay

Here goes mine https://www.linkedin.com/in/dadivijay Vijay 

Hello @deborah a plante , Here is the snippet of the automation. {{webResponse.body}} - this smart value will give you details of the user's Atlassian account. When I browse for my user account in jira, using the URL https://vijay2am.atlassian.net/rest/api/3/user/search?query=vijay.hd@gmail.com The result I get is shown…

@Mar , At the transition step in workflow, use a validator field and add a comment to be blank fo rvalidation. Vijay

Hello @Ashok Shembde , Impersonating a user functionality is not available in Jira. But in case if u want to raise a request, you can make use of on-behalf of. Hope this helps. Vijay

Hello @Jeff Sommer-Zervos , You can make use of automations to route certain issues to a specific queue. Hope this helps. Vijay

Hi @elle fortner , You can create a filter adding a column "Time to Resolution". Remember this time to resolution is derived from your SLA configuration which considers issue types, holidays etc etc. Vijay

Hello @Tom Brown , How is the value is bring set into Client Name? Is there an automation to do, if not there has to be an automation to set that value. Vijay

Hi @Tom Brown , Please provide the query you used for object lookup. Also please provide the screenshot of the automation. Vijay

Hello @Jason Schwoerer , You can have it as objectType="Televisions" with this you use HAVING inboundReferences/outboundReferences If you can provide more details on use case that would be more helpful. Vijay

Cascading fields are not supported in forms. Need to find an alternative solution. If I do, will update this thread. Vijay

Hello @Richard Scholtes , Have you tried making a web request call to the jira user table which gives you all the details about the user profile. /rest/api/3/user/search?query='user@example.com' All the attributes can be access via smart values {{response.body.value}}. Hope this helps! Vijay

Yes, asset objects have their own API end points. Here is the documentation link. Hope this helps. https://confluence.atlassian.com/servicemanagementserver/assets-rest-api-documentation-1044101761.html Vijay

But, will it allow you to attach the forms which are created in another JSM Project? Vijay

Hi @lichin Chen , Sending notifications with smart values works just fine. I have set up one and it works fine. Regards, Vijay

Hello @Coiram , The forms are restricted to a project they are created in. Not sure if there is any other to do so, would be happy to see if there is a way. Regards, Vijay

Hello @Prabhu Chilukuri , You can make use of cascading field, that will solve your issue. Regards, Vijay

yes, i am afraid so but lets wait if someone else answers your question though.

Hello @deborah a plante , If you want it capture the data using object import, you have to do a user lookup using a email address and then u set the account id to the attribute Contact Name. This will work as I have it configured for one of my customers. Please do let me know if you need more details on the same. Regards,…

Hello @Rajan Dangol , That is how the product is built. May be any app on the marketplace might help your cause.

The transitions will not work when there are approvals attached to any status. First do REST api call to get the approval ID using the below endpoint with GET method. https://<CUSTOMER>.atlassian.net/rest/servicedeskapi/request/{{issue.key}}/approval approval id from the response and store it in a variable {{approvalid}}…

Hello, I have the file name, how can i extract its attachment ID?

thank you

let me replicate the automation and provide more updates !

hello @ajith , To access user table, you have to be a jira admin not just project admin. Try the same automation with a user who is a jira admin. Hope this helps !

Hello @Michael , Do a lookup object on your service. In the next step you can access the service owner as {{lookupObjects.Service Owner}} and you can store that into any of your custom fields. Hope this helps !

Hello @Pamela Hein , we do not have trigger as Form submitted. Since your form is attached to request type which in turn will create an issue, you can use the trigger as "Issue Created" and that should work. Hope this helps ! 

Please verify at what transition the field is behaving like this. Open the properties for that particular transition, there might be a possibility that someone excluded some of the values which can be done as below jira.field.<field>.exclude 10000,20000 hope this helps !

You can achieve this by adding validation at the transition step. Hope this helps !

Yes, you can add a step "lookup obkects" and add your condition. in the next step you can access the attributes of the object which you had searched as below {{lookupObjects.<field_name>}} Hope this helps !