Vitaly_Berezovsky_SaaSJet Atlassian Partner

Hi @Alex Koxaras -Relational- Using an add-on can be an effective solution for you. You can try the SLA Time and Report for Jira developed by my team. In it, you can select all SLAs to display met vs. broken for all customers together:

Hi @Alex Koxaras -Relational- In response to a question about displaying SLA hours in days in Jira Service Management, the community confirmed that Jira currently offers two formats: a due date-oriented format and a time-oriented format. Unfortunately, neither of these formats allows you to display SLA time in days…

Hi @Scott Simpson To update the priority of Jira issues based on their age, you can create an automation rule within your project settings. Start by going to the project's settings and selecting "Automation" from the menu. Here, you'll create a new rule using a "Scheduled Trigger," which allows the rule to run…

Hi @IT Support Based on your query, I recommend checking out this article: 5 Tips for Getting the Fastest Response Based on SLAs in Jira. It provides valuable tips on setting and optimizing SLAs in Jira to ensure the fastest response times.

Hi @Prem Kumar S Unfortunately, JQL doesn't support searching directly on custom fields added to organizations in Jira Service Management. You can use automation rules to copy these custom field values to issue fields, which can then be searched using JQL. Alternatively, consider using a plugin like ScriptRunner to extend…

Hi @Dietra Winkfield To add a goal that gives more time to process audits in Jira Service Management, follow these steps: * Access SLA settings: * Go to the project. * Select "SLAs" under Project Settings. * Create a new SLA goal: * Click "Add SLA." * Name it, e.g., "Extended Audit Processing Time." * Set a longer goal,…

Hi @Scott Feeney For Atlassian's Standard plans (Confluence, Jira, Bitbucket), there's no official SLA for uptime. This means if you face repeated performance issues, there aren't any specific guarantees or credits like there are with the Premium or Enterprise plans. I found this info from the Atlassian Community and their…

Hi @Rim Ben Rejab You can try our add-on SLA Time and Report for Jira. For each SLA Condition, you can add a specific work schedule. Click the Work schedule dropdown in the configuration menu and select the “+Add new” option to add custom work schedules for different SLA configurations. Alternatively, in the left sidebar…

Hi @Rajan Dangol You can try our add-on SLA Time and Report for Jira. If you need to configure the SLA so that it first sends an email up to 24 hours before the SLA breach, you can implement this using the SLA settings.

Hi @Fuji Try our SLA Time and Report add-on for Jira with SLA Chart Reports. How it works: You can get a helicopter view of necessary issues’ SLA statuses using graph reports at SLA Time and Reports. Just click the icon at the left top bar. You can view data by using 3 kinds of chart views: * Pie Chart (SLA Met/In…

Hi @Kel Hill You can try our add-on SLA Time and Report for Jira, easy to set up and track SLA. Opportunities to set up SLA: Select what type of SLA Goal you want to use for a new SLA config. It can be based on a time limit or a negotiated date (read more here). After that, you can configure other parameters for the new…

Hi @Sandeepsai I can recommend the SLA Time and Report for Jira add-on developed by our team. You can use the SLA Grid in the add-on to view SLA information in real-time. You can receive alerts of SLA breaches in the comment section of a ticket or via Slack. This can be configured in SLA Settings.

Hi @Ben Larson I can propose you our addon SLA Time and Report for Jira. You can configure the SLA so that the task is automatically transferred to another person in case of delay:

Hi @Karim Mohamed I can propose you our addon SLA Time and Report for Jira. You can configure the SLA to reassign the task to another person when it's overdue. I hope I have understood your request correctly.

Hi @Soukaina IBALINE I advise you to try our Jira addon SLA Time and Report for this purpose. You can bind an SLA to a specific project or certain ticket parameters to trigger the right SLA upon matching. I hope I understood your question correctly!

Hi @Emily _ DevSamurai Thank you so much for your clear explanation! We really appreciate that you found our app useful. It's nice to see such comments)

Hi @Mario Amaya In our SLA Time and Report for Jira add-on, you can extend the time only if you go to the SLA Settings and increase the time allotted for the goal. But I must warn you that the time will increase in all tickets, not in one particular one. Or there is another option when you set priorities for goals. Then,…

Hi @Mihir Vibhu It sounds like you're looking to implement SLAs in your team-managed project with considerations for different time zones. I recommend trying our "SLA Time and Report for Jira" add-on, which can address this issue effectively. How Our Addon Solves Your Problem: Configurable SLA Profiles: You can create…

Hi @Stefannie Tan For these purposes, I can recommend the SLA Time and Report for Jira. Steps to set up Time to First Response on our addon: Time to First Response Choose the project you want to monitor, period, amount of days, and refresh intervals: After filling in the fields, click the “Save” button. As a result, you’ll…

Hi @Ahmed Hilal You can try our addon SLA Time and Report for Jira. Steps to set up Time to First Response on our addon: Time to First Response Choose the project you want to monitor, period, amount of days, and refresh intervals: After filling in the fields, click the “Save” button. As a result, you’ll get: I hope I've…

Hi @Trenton Finley For these purposes, I can recommend the SLA Time and Report for Jira. In this addon, this can be easily implemented using the SLA settings, because we have the ability to pause a ticket when changing the priority of the ticket. I hope I was able to help you! If you have any questions, you can contact our…

Hi @Kishor Mudhili You can try to use our addon SLA Time and Report for this. In this case, you don't need to do anything manually; all reports are available on the SLA grid, updated in real-time, and you can view reports for any period. I hope I was able to help you! The application has a 30-day trial period and is free…

Hi @Kishor Mudhili You can try to use our addon SLA Time and Report for this. You need to create a few goals and set different times. For example, if you need to notify the responsible employee after 75% of the time spent, create two goals, 8 and 6 hours, and set a type of notification (Slack or comment in Jira task). I…

Hi @Vijay Dadi You can try to use our addon SLA Time and Report for this. You need to create a few goals and set different times. For example, if you need to notify the responsible employee after 75% of the time spent, create two goals, 8 and 6 hours, and set a type of notification (Slack or comment in Jira task). I hope…

Hi @Chinmay Mudur You can try our addon SLA Time and Report for Jira. How to organize reports on addon: Monitor task fulfillment and Issue statuses according to the data in the grid table, which contains a set of data structured in rows and columns. You can sort the data by Type, Key, Summary, Assignee, and Status in…

Hi @Kishor Mudhili You can realize this using our add-on SLA Time and Report for Jira. You need to open the Grid Table to monitor task fulfillment. After you can see Enhanced/Elapsed time hints (for SLA timers and on column hover) with: * start and target dates; * demonstration of data on the percentage of completion SLA…

Hi @Vera Valshonok You can realize this using our add-on SLA Time and Report for Jira. You need to open the Grid Table to monitor task fulfillment. After you can see Enhanced/Elapsed time hints (for SLA timers and on column hover) with: * start and target dates; * demonstration of data on the percentage of completion SLA…

Hi @Irina Harutiunian It's possible to use the SLA Time and Report add-on for Jira. Steps to realize this: 1. Go to Dashboard and create a new one: 2. Choose the access type: Public or Private. 3. Add a gadget to a Dashboard: 4. Choose a Pie Chart: 5. Configure it according to your needs: 6. That’s all! 🎉 Get a…

Hi @mark_tsai For these purposes, I can recommend the SLA Time and Report. This add-on allows you to work with different customer metrics, such as time-to-resolution or time-to-response. This is an example of working with the Time to Resolution metric in the SLA Time and Report add-on: 1. Create three new SLAs for the…

Hi For these purposes, I can recommend the SLA Time and Report from the Atlassian Marketplace. This is an example of working with the Time to Resolution metric in the SLA Time and Report add-on: 1. Create three new SLAs for the same Project, using the same Work schedule and Start/Pause/Stop conditions as the previous…