Vitaly_Berezovsky_SaaSJet Atlassian Partner

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  • Hi I recommend an add-on SLA Time and Report from the Atlassian Marketplace. Steps to solve your problem in add-on: First, add 24 hours to the goal deadline. So now you can see broken SLAs on this dashboard. Next, you need to open the charts to see the percentage of tickets resolved in the first 24 hours after they were…
    in SLA - First Business Resolution Metric Comment by Vitaly_Berezovsky_SaaSJet March 2024
  • Hi @Sohawon Nawaaz For these purposes, I can recommend the SLA Time and Report from the Atlassian Marketplace. This add-on doesn't have any special input for SLA violation reason yet. But I can recommend you to send custom notification with SLA Breach reason to Jira ticket. If you want, you can also contact us for a demo.…
    in Condition based on SLA status when transitioning an issue to Resolved Comment by Vitaly_Berezovsky_SaaSJet March 2024
  • Hi You can install an add-on SLA Time and Report from the Atlassian Marketplace. This add-on has a reset SLA feature: In the configuration menu, you can select the condition for SLA Reset. This option allows you to configure conditions when the SLA timer resets every time a specific condition is met and starts running…
    in JSM SLA reset/recalculate when field changed Comment by Vitaly_Berezovsky_SaaSJet March 2024
  • Hi @Auxiliar sistemas For these purposes, I can recommend the SLA Time and Report. This add-on allows you to work with different customer metrics, such as time-to-resolution or time-to-response. This is an example of working with the Time to Resolution metric in the SLA Time and Report add-on: 1. Create three new SLAs for…
    in how can I get "time to resolution" metric working? Comment by Vitaly_Berezovsky_SaaSJet March 2024
  • Hi @Nina Pittas For these purposes, I can recommend the SLA Time and Report from the Atlassian Marketplace. This add-on has great reporting functionality. That's an example how to set the reporting function you need: 1. Create three new SLAs for the same Project, using the same Work schedule and Start/Pause/Stop conditions…
    in Report on time to complete bugs by priority Comment by Vitaly_Berezovsky_SaaSJet March 2024
  • Hi For these purposes, I can recommend the SLA Time and Report. SLA Time and Report users can share charts to any type of external dashboards. It can be Kliopfilio, Eazy BI, Power BI, GeckoBoards, etc. To share the SLA Time and Report’s chart, follow the steps bellow: * Generate the required type of graph. * Click on…
    in How to create a dashboard to show incidents about to miss SLA Comment by Vitaly_Berezovsky_SaaSJet March 2024
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