Akash Singh Community Champion

@Miguel Santos Yes, we've built a custom Rovo Agent for a similar use case, and it worked really well for the customer. In my experience, the biggest factor in the quality of the responses is the quality and coverage of your knowledge base. The more comprehensive and up-to-date your documentation is, the better the agent…

@Justine Just to add to Trudy's answer, Atlassian is currently developing an Individual Capacity Planning feature for Plans, which is presently available through the Early Access Program (EAP). You can learn more about it here.

@Joel Francisco You can avoid talking to the chatbot and submit a ticket directly by clicking on the link given at the bottom of the page, see screenshot. If you found my response helpful, could you please consider accepting it as the answer? This helps other community members quickly find useful solutions and keeps the…

@Joel Francisco You can check your organization’s subscription by navigating to Atlassian Administration (https://admin.atlassian.com/) and reviewing the Billing section. If the users will be using different email addresses after the migration, I would recommend raising a support request with Atlassian and providing a…

@Joel Francisco I am assuming you are not on the Atlassian Enterprise plan, as Enterprise would allow you to configure multiple Identity Providers (IdPs) simultaneously, making this migration much smoother. In your case, the safest approach would be: * Create a new authentication policy where Atlassian native…

@Dharani Dharan D Unfortunately, once issues are permanently deleted in Jira Cloud, they cannot be restored natively through Jira itself. Recovery would only be possible if your organization is using a third-party backup or restore app that maintains backups of Jira data. I’d recommend checking with your Jira…

Deleted content is not automatically purged from the trash. However, Space Admins do have the ability to manually clear the trash. I’d recommend checking with your Space or Product Admin to confirm whether the trash was purged in your space.

@Suvetha Vairavasundaram Welcome to Atlassian Community! As community members, we unfortunately won’t be able to directly investigate or resolve issues related to your Jira site access from our end. Since this appears to be an instance-specific issue, it would require intervention from Atlassian Support. We have requested…

@Urvashi Saxena Welcome to Atlassian Community! We would be glad to assist you with the query but we would need a bit more context about the issue. When you mention you’re "unable to access the Jira dashboard", are you seeing any specific error message? Do you have any screenshots of the issue or any errors from the…

@Shelinder Kaur Jai Devinder Singh If your Confluence content is not available in the Space Trash, this may indicate that it was permanently deleted. Unfortunately, there is no way to recover delete content, please see the article below for more information. Delete, restore, or purge a content item 

@Dominik Boehm This does seem like unusual behavior, as I was able to set the Assignee using the same automation action successfully on my own site. I’d recommend checking the work item history as well to confirm there isn’t another automation rule, workflow post-function, or third-party app that may be clearing the…

 @Dominik Boehm Could you please confirm whether the assignee has access to the Jira product, especially if the target project is associated with Jira? Additionally, ensure that the user has the “Assignable User” permission in the target project. You can verify this by navigating to the ⚙️ → System → Permission Helper. In…

Hi @Moduon Loom Could you please confirm whether the account or API key being used has the required Browse Projects permission for the target project? Additionally, if possible, could you share the API endpoint you’re using in your request (with any site-specific or sensitive details masked)?

@Dominik Boehm To better understand what’s going wrong, could you share a few more details about your current setup? A screenshot (or description) of your automation rule * Any errors or warnings shown in the automation audit log What you’ve already tried so far to set the assignee on the cloned issue The project types…

@Federico Ballan While these are thoughtful suggestions and would definitely improve usability, this is one of those areas where the Atlassian Community itself has limited influence on product changes. Jira’s UI behavior like overriding the browser’s native context menu is a product-level decision controlled by Atlassian,…

@Gianni Gustave Adding a shadow to a section creates the illusion of depth by making the element look like it’s lifted off the page. It’s purely visual, nothing about the layout or actual size of the element changes.

@Suraj Who will be responsible for filling out the intake form? Also, do those customers/users have access to your Jira site and the target space where the work items will be created? You can try using Jira Forms for your use case and in case the customers don't have Jira access then you might have to ask your admin to…

@Tim W As pointed out by @Arkadiusz Wroblewski Confluence Automation currently lack the ability to add custom content in an existing page. I would recommend creating a custom Rovo agent using Atlassian Forge and implementing an action that retrieves the current page content through the Confluence API in ADF format, inserts…

@조형진 Unfortunately, we (Atlassian Community) are unable to reactivate the administrator account from our end. This will need to be handled directly by Atlassian Support, as they are the only team that can assist with recovering or reactivating a deactivated site administrator account and help with billing or plan changes.…

Hi @Kate Murphy Welcome to Atlassian Community! To include an image in a comment using ADF, you first need to upload the image as an attachment to the work item. After the upload is complete, the next step is to retrieve the mediaId of that attachment so it can be referenced within the ADF comment node. Currently, there is…

@Jeffrey Bistrong You’ll need to develop a script that can execute these actions concurrently. I’m not certain whether this level of concurrency can be effectively achieved using Postman scripts. However, if you have some familiarity with Python or JavaScript, implementing this should be quite straightforward. Be sure to…

@Alec Chalmers If you found my response helpful, could you please consider accepting it as the answer? This helps other community members quickly find useful solutions and keeps the forum organized.

Hi @Alec Chalmers You can find the details for Jira Essentials certification below, Certification Details: https://community.atlassian.com/learning/certifications/jira-software-essentials Preparation Material: https://community.atlassian.com/learning/collection/certification-prep/jira-software-essentials-prep You would…

@Donna Esperas Technically, it is possible to determine whether a work item was modified by an automation rule, but the process is not very user-friendly. To investigate this, first open the Automation section from the work item’s detail panel (as shown in the image). From there, review the list of automation executions…

My apologies, I missed the part where you mentioned that you are able to add attachments after refreshing the page. Since the issue appears to be specific to your site, it would be best to reach out to your site administrator and ask them to raise a support ticket with Atlassian for further investigation. As members of the…

Hi @swangyal, Welcome to Atlassian Community! Assuming you are using the Jira Service Management email channel to create requests in your project, the default behavior is that any users included in the CC field are automatically added to the Request Participants field. This field is a multi-user picker, so multiple users…

Hi @Marlon Ribeiro Paupitz Images added within comments are stored as attachments in the context of the Jira work item. Could you confirm if there have been any recent changes to the project permission scheme that might be restricting users from adding attachments? Additionally, it would be worth checking with your site…

@Donna Esperas Any workflow or automation operation that modifies the work item field value is logged under the Work Item History. You can see what changed on your work item from the History tab as shown in screenshot below.

@David Yu You’re pretty much on the right track here, Jira Automation currently doesn’t provide any built-in function to sort map objects within an array. One approach you might consider is creating a dynamic lookup table, where the fieldKey acts as the key and the answer/choice value becomes the value in the table. This…

@Monika Rangra You can use a URL shortener to reduce the form link length and keep it within the allowed limit. If this response solved your problem, kindly mark it as accepted to help others quickly identify the correct solution.