Jerrold - Empyra Expert

Hi @Mohamad Mokri Absolutely, Please consider accepting the answer if it was helpful. It would make it easier for others to find the answer if they have the same issue. Thank you.

Hi Can you edit the permission scheme and add the project role Atlassian-addons-project-access (Migrated) to the permissions Thank you.

Hi @Mohamad Mokri As shown in the second screen shot the role you have selected is Atlassian-addons-project-access (Migrated) but the project role these permissions has is Atlassian-addons-project-access both are different so can you select the project role Atlassian-addons-project-access the one which doesn't have…

Hi @Mohamad Mokri Can you go to project settings > permissions > and check Assign issue permission Assignable user permissions Add comments permissions Check whether those project roles which has assigned to the users has these permissions can you share a screen shot of these permissions from you project to check to which…

Hi @Noa Tsruya The second status which you are seeing is a resolution you can go to the screen configurations in the project settings and remove the Resolution field from the edit screen Thank you. 

Hi @Yadi Please follow the below steps to add a screen to a transition Once you select edit workflow and in the workflow diagram click on the transition you want to add the screen once you clicked like shown in the screen shot you get this screen in the right corner in that select the edit option Then in this new screen…

Hi @[deleted] To copy 2 fields from issue A to B,C and D You can use Trigger > as per the requirement branch > linked issues >Type is blocked by Action > Edit issue Fields > select the field > copy from trigger issue For example I have selected Assignee and description field If you provide more information on when you want…

Hi @Akansha Mishra Absolutely, Please consider accepting the answer if it was helpful. It would make it easier for others to find the answer if they have the same issue. Thank you.

Hi @Akansha Mishra As i mentioned in my first post only if you are using Company managed project only you need to create the new board. As seen in the screen shot it is team managed project in team managed project you just need to navigate to the project settings > features > enable the backlog and the sprints now your…

Hi @Akansha Mishra As i mentioned in my first post only if you are using Company managed project only you need to create the new board. As seen in the screen shot it is team managed project in team managed project you just need to navigate to the project settings > features > enable the backlog and the sprints now your…

Hi @Akansha Mishra Yes sure, So a project can have Multiple boards now you have a Kanban board in your project and we will create a another board in your project which is a scrum board with same Kanban board saved filter. 1. -This the board and in the left side you can see the Board name and its Kanban board with 5 issues…

Hi @Akansha Mishra If you are using company managed project Each Board has Board filters based on the board filters only we will see the data in the boards so if you want to switch to a scrum board you can use the same board filter what you have given to the Kanban board to the scrum board so the same data will be in the…

Hi @Sidney Mätzke I am really sorry that it didn't work I am not able to test the JQL in my test instance as i don't have issues in a status for 21 days I hope this JQL works status = "In Progress" AND status CHANGED TO "In Progress" ON -21d AND status CHANGED AFTER startOfDay(-1) or status = Closed AND status changed TO…

Hi @Sidney Mätzke Ok can you try this one status = Closed AND status changed to "Closed" AFTER startOfDay(-21) AND status changed to "Closed" BEFORE startOfDay(-20) Thank you.

Hi @Sidney Mätzke Can you try this JQL status = Closed AND status changed to "Closed" AFTER -21d AND status changed to "Closed" BEFORE -20d Thank you

Hi @philipf Instead of using smart value in the automation action you can use copy feature select the three dots beside the summary field and click on copy once you clicked on copy it will show as highlighted then again you click on the highlighted area Then a pop up will show up in that we can select the copy value from…

Hi @Rohan Bharadwaj You can refer to this Link they have provided a clear explanation on how to get started with jira Product discovery and more - https://www.atlassian.com/software/jira/product-discovery/guides/getting-started/introduction Thank you.

Hi @Mairie Gros Morne The duration for which your product's data will be retained depends on the plan and billing system. For trials, it is 15 days For Free, Standard, Premium, or Enterprise plans, it is 60 days. Please note that for Free plans managed by the original billing system, data is only retained for 15 days. For…

No problem, So the issue type you selected at the first was not the same issue type that is associated to the team managed project that is the problem I don't know exactly why its not showing when we put the scope at global it should consider both team and company managed. Anyways happy that worked. Please consider…

This may help change the scope in the rule details to only TCM project update it and then go to the last action and now in the drop down you should only see these issue types "Requirement" "functional Area" "implement" "request" "test case" and "step" In this you select the Implement and update the automation and then…

and can you also check the rule details scope what all projects its showing 

Is TCM is one of the project you selected in the first condition (these issues must belong to project X, Y and Z.) 

Hi @Cláudia Silva As we see the issue types in the TCM project you don't have a issue type "task" In the TCM project you have only "Requirement" "functional Area" "implement" "request" "test case" and "step" you have only these issue types can you check whether in the action dropdown you getting two issues types named…

Hi @Cláudia Silva I tired to recreate the issue and I also got the same error at first then I decided to check with another issue type which worked and then again I tired the issue type which gave me the error and this time it didn't show me the other it changed For testing can you try whether the automation is working…

Can you share the screen shot of the issue type scheme in the TCM project Project settings > issues > Types

Hi @Ioanna Katsanou You have the option to navigate to the task issue screens and include those fields by following these steps: -Go to project settings. -Navigate to screens. -Click on the screen scheme where the issue type task is associated. -Select the edit and view operation screen. -Add those two fields. Thank you.

Hi @Cláudia Silva Could you please verify if both issue types have identical workflows. Because that may be one of the reasons its not changing Thank you. 

Hi @Veronica John Could you kindly share the audit log for the automation process, Were there any errors reported, and is there a specific reason why the archive action was executed twice before sending the email. Thank you.

Hi @KunalGhadge Can you please explain what issue you are facing, below are the steps to create edit and delete the smart sections Creating a smart section * Begin by clicking on the Create action button to access the configuration panel. * From the available options in the picker, choose a site, project, and issue type to…

Thank you, please consider accepting the answer if it was helpful. This will make it easier for others facing similar issues to find a solution. Thank you.