Jerrold - Empyra Expert

Hi @Colruyt Group Once you select Studio from the app switcher, on the Studio main landing page you’ll find a Settings option in the left-side panel. Please note that only organization admins can see this option—if you don’t see it, you’ll need to reach out to your org admin. Thank you.

Hi @Colruyt Group The Studio app should be visible in the app switcher. In the top-left corner, click the app switcher (often looking like four squares or labeled "Switch apps"). Look for and select "Studio" . Thank you.

Hi @Peder Alm This is a known limitation with the Parent field. Unlike other fields (e.g., Link work items), it does not support auto-complete or partial key matching, so we need to enter the full issue key. The reason may be to maintain data accuracy, since issue numbers can repeat across projects (for example, QA-123 and…

Hi @Tamara Golovko We need to check two things: Personal notification settings – Personal settings override project-level configurations for internal notifications. Ask the affected user to check their settings, or log in as the user if you have Org Admin rights to verify on their behalf. To check: go to the global…

Hi @Ariel Ramos The email that you received for the Project 2 request is different because the automation is configured using plain text formatting instead of HTML i think. That’s why it doesn’t mirror the table layout from the other project. I’ve provided an HTML template (based on your Project 2 email screenshot) that…

Hi @Cristina Apologies — what I mentioned earlier applies to Jira Service Management (JSM) projects, not Business projects. My apologies for not clarifying this before answering.In Business projects, currently there is no native option to configure it so that only one of the approvers is required. The behavior here is that…

Hi @Cristina As per my understanding, the issue is that the request currently requires all 4 approvers before it can transition, but you want it to move forward as soon as any 1 approver approves.To solve this, in the Edit approval step screen from the workflow, there will be a field Number of approvers with three options:…

Hi @Tim Pickop If I understand correctly, you are attempting to create a linked work item from an existing issue, but the Labels field is not appearing in the pop-up window. The steps to add the Labels field vary depending on whether your project is company-managed or team-managed: For Company-Managed Projects: The pop-up…

Hi @[deleted] You should be able to find the License information under the Applications tab from the administration To find the license key in Jira Data Center: * Log in as an admin. * Click the gear icon in the top-right corner. * Go to Applications. * Under the Applications section, Click on Versions & License where you…

Hi @Xan Todd If you have created a issue type as sub-bug you can try this JQL project = Engineering and issuetype in (Bug, sub-bug) if you are referring to the native sub-task, it's not possible to retrieve using the native JQL function, as if we include the issue type sub-task it will bring all the subtasks in the…

Hi @Shahzad Iqbal Could you kindly verify if the Estimation feature is enabled in the newly created team-managed project? Navigate to Project settings > Features > Estimation. If it's not enabled, please enable it and check if you can now log time. Thank you.

Hi @Jonas Mussenbrock You may refer to the following link to edit canned responses in the data center. The steps can be found under the "Canned responses for comments" topic. https://confluence.atlassian.com/servicemanagementserver0517/editing-and-collaborating-on-issues-1431243527.html Thank you.

Hi @ControlRoom KatamyaHUB https://support.atlassian.com/contact/#/ You can use this link to raise a support ticket with Atlassian Thank you.

Hi @Salvador Asensio Martinez You can create Two help center in the portal https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-help-centers/ The steps have been provided in the above link Regarding the Planes we can hide them from the portal page layouts option Please refer the below link for…

Hi @엄성렬SA Can i get more information like when you are getting this particular error while logging into the bitbucket cloud or to perform any other action because based on the error log it seems like your Bamboo server is trying to perform actions that require more privileges than those granted to an anonymous user. can…

Hi @엄성렬SA They have informed that the incident has been resolved can you try if you are able to access the bitbucket cloud now Thank you.

Hi @엄성렬SA There is a active incident in Bitbucket cloud now. you can follow the status of the incident in Atlassian status - https://status.atlassian.com/ Bitbucket - https://bitbucket.status.atlassian.com/ Thank you.

Hi @Alanis, Hans I'm sorry that I couldn't pinpoint the exact root cause of the issue. It seems like there might be an error in pulling the start date data, leading to a null value when adding 3 days to it. Please check if there are any other custom fields named "start date." If you're using the default start date, try…

Hi @Alanis, Hans Can you Please try the below automation and share the audit logs. And Please make sure the "Duration" custom field ID is correct. Thank you.

Hi @[deleted] Can you try this JQL in the board filter Project = "Front End Team" or (project = "development board" and assignee in membersOf("Front End")) Thank you.

Hi @[deleted] These issues should be visible in the backlog can you please check if there are any filters is enabled in the backlog and the board filters To add issues to a particular sprint from the list view you can edit the sprint field in the issue and add the issue to the sprint. Thank you. 

hi @Alanis, Hans when i use the custom field id i am facing this issue but when i am using the name its working as expected so can you try one more time with the custom field name and still if its not working then can you try in the advance way. unselect the due date from the choose fields to set and click on more options…

Hi @Alanis, Hans I was able to re-create the issue you are facing. The due date got empty when i edited the start date while there was no value in the duration field. so when there is no value in the duration field and then you edited the start date the due date value will be empty. can you please check the issue if there…

Hi @Wayne Yang The possible reasons that you may face this issue is 1. Check the field configuration in your project and see whether the field Close ticket reason is marked as required. To check the field configurations of the project Project settings > fields > choose the field scheme for the issue type you getting this…

Hi @Nicolas Andika It seems to be a permission issue the person who triggered the event may not have to permission to edit the fields that to set here. can you please give more information about the post function like what field , transition and if possible pls share a screen shot of the post function. Thank you. 

Hi @Devoloper As Trudy mentioned my response is suitable to Kanban board for a Company Managed Software project or a Kanban board created from a saved filter. Those setting i mentioned will not be available in the work management. sorry for that. like john mentioned that feature is not available you can vote that ticket…

Hi @Trudy P Claspill Yes, sorry for that. will be more careful in the future. Thank you.

Hi @Devoloper You can change this setting from the board setting. configure board > general settings > Completed issues Choose how long completed issues stay on your board. Thank you.

Hi @Crede Harrison can you change the automation Action > edit issues field due date to "copy from trigger issue" instead of copy from current issue. can you please try this and see whether if its working. If not can you please share the automation screen shot and also the rule details to check whether the scope of the…

HI @Hadassa Can you please share the error message you are getting instead of the given error message and also can you check if this transition has any other validators similar to this. Thank you.