Jerrold - Empyra Expert

Hi sorry for that can you please try this support link - https://support.atlassian.com/contact/ Thank you.

Hi @Simon Quick There might be a possibility that those email addresses are on the bounce list. To resolve this, please refer to the steps outlined in Unblocking Office365 emails for Atlassian Cloud to whitelist Atlassian emails on your domain. This action will prevent email bounces and mitigate the issue. If you encounter…

Hi @Rajan Dangol For the issue where when a internal comment is added the ticket is moved to waiting for support we have to add another condition in the automation and regarding the error. can you cross check the workflow for that issue type to check whether the status you selected is associated with that workflow Thank…

Hi @Kelly Goodrich If your end goal is to bring a dashboard with projects displayed by their priority from highest to the lowest, it can be achieved through the project categories. What we can do is create project categories as follows: P1 - Highest P2 - High P3 - Medium P4 - Low P5 - Lowest To create project categories:…

Hi @Allan You can submit a support ticket to Atlassian via this link https://support.atlassian.com/contact/#/ and Atlassian support team will reach out to assist you with your refund. To know more about refunds and cancellation policy please refer to the below links…

Hi @Danny Bishop Can you please share the error message you are getting while trying to log in? Thank you.

Hi @Aditya P There is a chance that the in-review and the new status you created may not be mapped to the column in the board it may be under the unmapped status. to check this If its team managed project go to Project settings > under boards > columns and statuses and map those two status to the required column if its…

Hi @ELy Yes when we try to login the first time we will get this warning. To solve this you need go to the https://support.atlassian.com/contact/#/ and you have to select partner program support after that you should be able to see option as access to the academy. Once you submit the request after few mins you will be able…

Hi @canteiro igatu2 You can raise a support ticket with Trello through this link https://support.atlassian.com/contact/#/ and the Trello support team will get in contact with you to help you in this regard. Thank you. 

Hi @Richard Hemming So basically we need to be Organization admin in order to login as a user. Upon having organization admin role, if you are still not able to see the option, that could be because of the following reasons: You can’t use this feature to: * log in as a user who has the same role as you or higher (meaning,…

Hi @Kevin Karll You can submit a ticket for Trello support https://support.atlassian.com/contact/#/. The support team will assist you with your inquiry. Thank you.

Hi Yes in the second screen shot in the top right side you can see want to switch to annual billing contact us. Can please select it. It will get you support from the Atlassian team and they will change it to the annual. Thank you.

Hi @Tiffany Ryan sorry Just to make sure you selected the change plan option right? In the second screen shot in the top there is change plan you selected it and then it take you to the third screen shot page? Thank you.

In the last screen shot its showing mange option right can you select that 

Hi @Tiffany Ryan Once you selected your organization, you will be redirected to the below page. Here, you have to go to the billing tab. From there, you have to select the manage option for the product you want to make payment changes. After clicking on Manage, you will be taken to manage subscriptions. Here in the top…

Hi @Tiffany Ryan To transition from a monthly to an annual plan, follow these steps: * Navigate to admin.atlassian.com/billing. Ensure you select the appropriate billing account if you have multiple accounts. * Locate the subscription you wish to switch to an annual billing cycle and click on Manage. * Within the…

Hi @Aziz Can you please check how many collaborators are in your Workspace by going to the Members page? You'll find the number of collaborators displayed in the sidebar. sometimes, the 10 Collaborator limit for the Free plan applies to the Workspace rather than individual boards. This means that even if your board has…

Hi @Creativa Social You can contact the Trello support team at https://trello.com/contact#/ for assistance with resolving the issue. Additionally, you can refer to this link to know more about how billing works in Trello. Thank you.

Hi @viswanadha kuralla I believe You are using the Team managed project. Sorry to inform but In team managed project currently the epic burndown chart is not available. https://support.atlassian.com/jira-software-cloud/docs/enable-reports/ - Team Managed reports Atlassian has maintained this feature as a suggestion in…

Hi @Filipe Martins Are the other users not able to see the field in the same issue you are able see? While creating a custom field we have to associate it with the screens and one project may have sperate screens for different issue type so we have to check whether the field is associated with all the issue type screens.…

Glad to help @Queenz Please consider accepting the answer if it was helpful. It would make it easier for others to find the answer if they have the same issue. Thank you.

Hi @Queenz Absolutely, Please consider accepting the answer if it was helpful. It would make it easier for others to find the answer if they have the same issue. Thank you.

Hi @Queenz In your project timeline in the top right corner there will be three dots if you click that you can see the configure timeline After selecting that you will be taken to this below page here you have to enable the Include child level issues option After enabling you should be able to set the schedule bar in the…

Hi @Dinesh Kumar Saminathan Thanks for sharing the audit log. I believe that you have selected the resolution field in the transition issue action under "choose fields to set". So, what's happening is when setting fields in the same action, specifically in the transition issue action, it will tend to change the resolution…

Hi @Dinesh Kumar Saminathan Can you please share the screen shot of the automation rule and audit log it will be helpful to identify the root cause. Thank you. 

Hi @Michael Bray I recreated the automation in my instance and i also got the same error Following this I tired giving destination issue in the branch Instead of the link type But that also didn't work the way we wanted. So I went to the global settings > issues > issue Linking and switched the Inward and Outward…

Hi @Michael Bray If I understood correctly There are two issues Issues A and Issue B and now we are linking Issue B to Issue A as child of and then the Issue A becomes the child issue right? If Yes Then you have to select Link type "Parent" in the Branch then the automation should work can you pls check this. Thank you.

Hi @Fritzie Quizon Can you please check your plan permissions. They may be restricted the users who can edit the plan Plan setting > access control > Permissions Thank you.

Hi @Danielle David Sorry for the late reply can you please uncheck the "Only include issues that have changed since the last time this rule executed" checkbox in the trigger Please un check this and try running your automation. Thank you.

Hi @Danielle David Can you please check whether the transition has any validators or conditions in the workflow and Can you also check if the actor of the rule has transition issue permission in the project Can you please share the error message you are getting in this automation it will be helpful to identify the issue…