Rob Hean Community Champion

@Ncumisa Veronica Booi - that is a great question! There's lots of uses I've found: * Mapping processes - how can customers enter tickets? What happens next? * Systems maps - how do your stats work? Interact with each other? * Brainstorming - what problems have you found? How can they be solved? There's loads more... Plus…

Would love to chat!

Welcome to the group!

Hey Cindy! Curious what your specific questions are. I like to use it to define acronyms and summarize longer pages. More info here - https://www.atlassian.com/software/confluence/resources/guides/best-practices/atlassian-ai#get-started-with-atlassian-intelligence-in-confluence

Heya @Simon Thornberry , as @Rebecca Dai mentioned there's no templates yet :( However, you can save and reuse existing configurations... so once you get something setup that you like, it's easy to copy into a new DB. I'm also adding youtube videos of different cases I've tried out. Theyll walk you through how to setup…

@Susan Waldrip - unsure! Will have to find time to try it out

@Ghulam Sarwar - the other posts have nailed it. The top Jira - this is a Jira instance available at https://brandcrock.atlassian.net The middle Confluence - This is a Confluence instance available at https://brandcrock-team.atlassian.net The bottom Jira - Another instance of Jira at https://brandcrock-team.atlassian.net.…

I'm not familiar with the specific requirements of ISO:9001, but wonder if exporting the whiteboard as a PDF would satisfy versioning? (also trying to stay within vanilla Confluence). e.g. 1. Finalize the design 2. Name is "version 1.x" 3. export as PDF 4. Upload PDF as a child page named "version 1.x" 5. Repeat steps 1.4…

Hey @Mark Higgins - appreciate your response! Your assumption is correct, "articles" do appear. My question is what does JSM consider an "article" when it's connected to Confluence? Pages certainly show up, but I can't seem to get Blogs, Databases, Links or Whiteboards to appear. For example "github" appears in a database…

Hey @Barbara Szczesniak - appreciate the shoutout! Here's a link @David Thomson if you're curious - https://youtube.com/live/vKgqA4xSawA. It does sound like you could use Guest access - however, that could be a bit challenging to manage. Would be curious to understand more about what the customer has to do - e.g. just sign…

Hey @Zoe Prince - just flagging this item for you, it seems similar - https://community.atlassian.com/t5/Confluence-Databases/Backlinks-cannot-differentiate-between-columns/qaq-p/2752155

Heya @Brad Miele - Below are screenshots of what @Rachel Li mentioned. In the screenshots below I used the "create a new page" function to make "A new page here". As soon as it was created, the linked columns were updated (owner and last updated), and when I navigate to the page, the backlink is automatically included in…

Heya @Phil Alexander - you need to be a Space admin 1 - click "space settings" 2 - Look for "Export" 3 - select the format and click "next"

I've been toying with using them for faq, with each row a question. Previously I would use either sub headers or child pages, which works but can get uggo fast... I've got a YouTube video coming out on Monday detailing the setup, but at its simplest: Question - a text column of the question Type - Tag column - used to sort…

Hey @Lisa Forstberg - I haven't done QSM myself, but based on what you're describing it should be possible. Whiteboards can visualize the process with branching conditions, and also support linking to other resources (Jira, confluence pages etc). Personally I find it not as robust as lucidchart, but more than sufficient…

Most welcome! Glad my ms paint skills are still sharp. 

Happy to help out! Please let me know more :D 

@A A Ron Geister _Trundl_ - The user name is easy enough to pull - curious if there's a smart value for history/changes? (not seeing an obvious one) e.g. this gets me the name/page It looks like {{page.author.FullName}} made a change to {{page.title}}.

+1 to @carolyn french answer.... if you don't have access to Create in the Space you won't see the create button (or the + symbols). If you can't see the Space you'll need View access as well. Both can be provided by that Space Admin. If you don't know who the Space admin is, your IT team (or whomever owns/controls…

To add to @Nic Brough -Adaptavist- 's comment I would suggest checking your contract before stopping payment or letting the vendor know you're leaving. Depending on what data or access they have tipping your hand could cause an adverse reaction (although highly unlikely). Reviewing the contract will also put you in a…

heh - you hit the nail on the head @Nic Brough -Adaptavist- ! Personally I"m of the mind that as much information as possible should be shared. In that benefits example if a company does determine they need to change their benefits they should be open and transparent about why... folks may not like the outcome, but they…

Thrilled to be able to offer this! I had some fun and whipped up a trailer... check it out here :D I'm also intending on hosting a recording over on Youtube so if folks miss it they can check that one out.

ah, appreciate calling out add ons! I've historically been "trapped" in vanilla Confluence so my experience with them is limited. Assuming they've got JSM, and scale isn't an issue, #3 sounds like the easiest solve?

I don't necessarily disagree, just pointing out there may be use cases that folks perceive as being legitimate reasons that would necessitate hiding prior versions from some folks.

Guy, I can think of some creative ways to do this outside Confluence (e.g. if you're on Google Workspace), but I can't think of a way within Confluence other than providing them a license... the two options for sharing would be 1. Public access - which you've ruled out 2. Guest access - which isn't intended for internal…

Certainly ideal state is not to need to suppress information, but I can see use cases for wanting to restrict page history. Imagine a policy update and you don't want new folks seeing the old version (e.g. prior benefits were higher/better/whatever).

Based on that screenshot it looks like the "Then" statement is put outside your "IF" statement. Curious if you try this setup:

Personally I'm not currently in a spot where I manage company-managed projects, but I appreciate how this will help narrow the knowledge gap required to manage Jira. Personally I find that tools exist to make our lives easier, and any improvement that makes those tools easier for more people to use is generally a good one.