Harrison Ponce Community Champion

Hi @Jason Krewson , we've struggled a lot with these and we've learned....some stuff lol. One of the things I'm noticing right away from your curl is that your url has two "https://" pieces back to back which could be causing an issue. If that doesn't fix the issue for you, I'm happy to dig further and try it on ours to…

Hi @Derek Fitzgerald , great question! We've looked into this also and have only found this possible with filters and dashboards. There is an open suggestion for this which you can vote, watch, and comment on if you like: * JSDCLOUD-3744: Restricting agents from viewing reports on JIRA Service Desk projects

These two free courses from Atlassian University should cover what you need to know about screens, workflows, and actions you can do. * Configure workflows and notifications in Jira projects * Getting more from Jira workflows Most starter projects already show the resolution field on the resolution screen (moving to a…

Hi @David Richardson ! Great question! For automation, you can use the Edit Issue action and choose the Resolution field to define the specific resolution you want to set. Automation is great, especially if you want to conditionally perform actions. Is there a reason you don't want to set the resolution via the workflow?…

Thank you for the additional info! I would probably recommend a different route. If you're just looking for counts by assignee, but don't really care to break it out by individual status (just grouping them together), I would let the filter do the grouping for you and then use the Issue Statistics gadget (basically a…

Hi @Jessica_Eveland ! Hopefully I am understanding your question well. You totally could create a filter with JQL to only show you issues from a certain project under certain statuses. Then you can use a dashboard gadget with that filter to show you a count or list of those issues. Here's a sample JQL: project = BETA1 AND…

This is awesome, thank you! Also interested in an answer to @Fabian Lim 's question

Agree with @Tomislav Tobijas !

Could be! This is still a fun puzzle I'm trying to solve (because I like to torture myself like that lol) I did see something about using ".size" at the end of lookupObjects to return a value. (See bottom of this page). I had wondered if something like lookupObjects.size would work if you had a really killer AQL for your…

Woohoo!! We love when the JQL works! You're so welcome :-)

Thanks for adding that additional piece for TMP! Those are definitely newer and take getting used to!

Hi @Ratom , thank you for your question! When people are referring to the backlog they are usually talking about the workflow status "Backlog". This is a "Not Started" category status (grey color). These live with other common statuses (e.g., To Do, In Progress, In Review, Done, etc.) You can create a filter (and apply it…

Love these new features!! 😍

Thanks for the update, @Anna ! Do you have a link to the JAC bug so I can watch for when it is fixed? Searched for one but couldn't fine one :/

This dog cracks me up EVERY SINGLE TIME <3

Hi @Lakshmi Kumari ! The portal one does look odd. For your queue "All Open" however, the filter is filtering out the status category In Progress and is therefore leaving Not Started and Done categories. For that "All Open" queue, I would recommend modifying the filter to the following: statusCategory != "Done" ORDER BY…

@Sean Blezard totally agree! We were waffling on this as well. We decided to keep initiatives in Jira for those that don't use Atlas, as well as for the general structure/organization in Jira itself, grouping the epics under an initiatives was a lot cleaner. So it is a bit of double work to reproduce the hierarchy, but…

Hi @NoName (great name btw ;) lol) You can do this by doing the following: * On your JSM project, open the Queues on the sidebar * Click on the priority group title and select Queue settings * Click the Priority groups tab at the top of the screen * Click Manage queues on the desired priority group * Here you can drag and…

Hi @Cassandra Hughes , this is definitely possible! It's not as easy as one click, however (sorry!) but hopefully it won't be too tedious! What you can do is set the access (the People section in JSM project settings) for your JSM projects that you want to be only for signed in users. You can do this by adding a group of…

Glad I could help!

I wonder if some of the issues that are missing are being filtered out because of something like their current status? This one's a little harder to help with online without seeing the issues :/ I would be happy to take a look with you on a call some time if you would like to connect! Whatever we figure out, I'm happy to…

Hi @Rachel Frechette , great question! Working with dates in JQL can be kind of tricky! You might want to use something like the following in your JQL: updated >= startOfWeek("-1") AND updated < startOfWeek() This will show you for calendar week, Sun-Sat. Does this help?

Hi @Ann Rumenapp , there isn't a a native way to do this in Jira without using the API, unfortunately :-( That would be super cool. There is an open suggestion for it, though, if you want to add a vote, watch, and comment: * JSDCLOUD-12357: More ways to work with user fields, e.g. to notify Groups or Project Roles in…

This is so awesome. Love this!!

Hi @[deleted] ! You probably want something like the screenshot below, where it triggers on transition and validates through issue fields conditions that it is a sub-task and blank estimate before changing the status back. You can also add a comment to the issue and tag the reporter, assignee, or person who initiated the…

Hi @Nathan Yam , for these kind of cross-project automations to work, especially with specific THEN components, it's important that these are created in the global automation under the Jira admin settings and not a single project automation settings. There you can scope rules across multiple projects and make it global or…

Hi @Naresh Rajak , that's a great question! When you talk about the icons, do you mean the issue icons (e.g., story, task, sub-task, epic, service request, bug, etc.)? A picture of an example would be awesome, too!

Hi @Casey Jeane , This is a great question (and a much needed one)!! This is currently not possible with out-of-the-box features. Perhaps an app could do this. There is an open suggestion (JSDCLOUD-8208: Ability to create subcategories in Jira Service Desk Knowledge base categories) about adding more categorization and…

Hi there! That is quite strange indeed. As a short answer, you can go into Atlassian Guard (formerly, Atlassian Access, in the admin settings) and adjust the authentication policies. You can create a new one that does not require it and scope that user to it. Depending if you have SSO and 2FA set up through another…

Hi @bdere ! Yes, you can absolutely have more than one organization admin for your org! This article at the bottom talks about how to set that up! Hope this helps! :-)