Harrison Ponce Community Champion

Hi @Chasmin Lewis , great question! When editing the request type from your project settings, you should see an option at the bottom of the request type editor to attach a form. This will add the form into the Request form view that the customer sees in the portal. Does that help?

Gotcha, we noticed the same thing when looking for the count in the group. The group will show you the total number of users in it, including deactivated users. For us, our billing number shows a smaller number than the group number. When I go through the group and look at the amount deactivated, it then matches the…

Hi @Marcie Talbot , when you click on that number from the billing preview, can you confirm that it does bring you to that familiar Users screen but it is filtering based on access to JSM?

Hi @Susan Stoba , this is a great question! We ran into this recently and solved it by using the following documentation: * Identifying which JSM mail handler created a request Go ahead and give that a try! Happy to look more if that's not exactly what you were looking for :-)

Hi @Matt Miller , thanks for your question and working with your user to get this resolved! Cron expressions can be particularly complex but necessary when you have very specific timing needs. From your post, I wonder if you can use the Jira basic scheduler to accomplish this? It might simplify and weed out anything that…

Can you send a screenshot of your automation rule and verify what the current values are for your story and parent Epic?

Hi @József Porohnavec , we ran into this as well and it was super annoying to figure out. In short, this is from Legacy automation, which are rules set up automatically. What we found is that whoever created the project becomes the rule actor (and therefore the commenter). You can go to your project settings and click…

Hi @Bernardo Sobrino , great question and use-case here! You can definitely set up some queues based on filters to show this dynamically to the logged in user. When setting up your queues, I would suggest something like the following in your JQL: For tickets that need my approval: "Approvals[Approvals]" =…

Hi @Lindsey Stuck ! This is a great use-case. A few questions for you: * When you ask them to fill out a template, are they doing this in a brand new issue type / card for QA? Or is it part of an existing issue but it is now in some sort of QA status? * Is this template to be filled out in a comment or description?…

Haha no worries! It definitely can be tricky. The reason that the parenthesis are needed is that the JQL was interpreting your query quite literally as: look for issues in Project AAA, BBB, CCC and those that have the empty category OR (the rest of your query) in any project So basically you have to nest stuff in…

Hi @Bachir AMMACHE ! This is a great question! One way you can solve this is with automation comparing the due dates. Would something like the following work for you? Of course you can add other IF statements like to check if it is in an active sprint, for example.

Hi @Red Lloyd , I would try throwing a parenthesis around your portions that have the OR statement. Try something like this: project in (AAA, BBB, CCC) AND ("XXX Issue Category" is EMPTY OR "MLS Issue Category" in ("Documentation Gap", "Known Error", "Product Defect")) AND created >= -1w ORDER BY priority DESC, created ASC

Just to add on to this. Currently there is no way to use a subset of groups from the directory or from "Teams" - it's sort of all or nothing. For us, we made approver groups with a prefix so that it was easier to search for the users. This would be solved by being able to filter the custom field group picker to only…

Hi @Fahim Ahmed , great question! Templates have always been tricky for text fields in Jira without the use of marketplace apps. Once of the ways you could accomplish this is with automation. You can set the trigger to issue created and add use IF statements for issue fields condition as issue type equals epic. Then you…

Hi @Anas Iftikhar , great question! There might be a way to edit and place it into the page, although that might be a bit trickier and labor intensive. I know that there is already a feature that when a Confluence page is linked to a Jira issue. you start to see a Jira icon with a count of how many links on the Confluence…

Hi @Jared G , this is a great question! We ran into this ourselves and implemented it by doing the following IF statements stacked in our automation: * issue fields condition: status = resolved * user condition: user who triggered the event (initiator) is not Automation for Jira * {{smart values}} condition:…

Hi @Marcos Lourenco , this is a fantastic question and use-case! This would be possible by doing the following in your email body for the automation: {{#lookupIssues}} {{key}} | {{summary}} {{/}} the first and third line are basically the smart value for all the issues returned in your lookup and the smart values you…

No worries! It's unfortunately a bit like rocket science sometimes lol. That's what makes it super customizable but also super frustrating! haha. Happy to chat more about this if you would like to connect some time!

Task can be associated with any project in Jira. However issue types are global. So when someone sets up an issue type at a certain hierarchy, you cannot reuse the same issue type with different hierarchies throughout the project. You could make a new issue type named similarly and make it a -1 under story (Which is level…

Thanks for that link, @Michael Wan ! That must be it since it's now working at home for me, but not in the office. Too bad --verbose didn't have more of a useful answer lol. Thanks again!

Hi @Alyssa Hill ! Great question for automation! If your setup is like most in Jira, the Epic issue type is at a hierarchy level of 1, followed by story and task at 0, and then sub-task at -1. (initiative is usually 2) It's probably erroring out since tasks are at the same level as stories and you can't make it a child of…

Wooo!!! This is awesome. Can't wait to test it out! Much needed!

Hi @Lallania Anderson _IMB_ ! Can you send a screenshot of where you are looking? Trying to understand if you are looking at the dropdown of dashboards displayed or the default dashboard?

Hi @Martina Mulino , great question here! While the customer notifications in a JSM project are customizable, the internal ones are not. You can add custom events (in addition to ones like "issue created") and choose which internal email template goes with that event, but at this time the content of those templates (or…

Hi @Yassir Abdelmajid , Adding on to what @Samuel Gatica _ServiceRocket_ wrote, it is not possible without a plugin/app. What you can do, however, is view the API tokens that have been created and manage them. The API key for the user respects permissions the user has in the system, so it will not allow them to read,…

Love this new feature-add!! Super excited!

Missed my chance to sign up, but I'd like to offer this meme: