Teja_w7r693 Rising Star

Hi @Aytən Məmmədli Welcome to Atlassian Community! In Jira, the select list (cascading) maximum level is 2. You would need a plugin to do 3 levels, something similar to this Please accept the answer if it helps. Thanks, Tejaswini

Hi @Santhosh S Welcome to Atlassian Community! You can achieve your requirement through Automation. * Trigger: scheduled every 24 hours, where JQL is status in ("In Progress", "To Do") AND NOT status changed AFTER -15d * Condition: you can choose issue type * Action: send email let me know if you have any questions.…

Hi @Emery Manayan Welcome to Atlassian Community! please find the link which might help you to configure dashboard from Time in status plugin. Thanks, Tejaswini

Hi @Ruchi Uppal Please accept the answer if it helped you. Thanks, Tejaswini

Hi @Vaibhav Bhargava Welcome to Atlassian Community! You can choose any fields that you want to view by choosing the fields in column as shown in below image - Thanks, Tejaswini

Hi @Alejandro Pérez Kindly accept the answer if it helped you. Thanks, Tejaswini

Hi @Rudá Cunha Kindly share more details with snapshot. what is the post function you have defined and the how it is shown in issue with with multiple values? Thanks, Tejaswini

Hi @Abhishek L G Great to hear that worked. Kindly accept the answer if it helped. Thanks, Tejaswini

Hi @Ruchi Uppal , Welcome to Atlassian Community! you can refer this sample template and change according to your organization process - Subject: Important Update: Transition to Jira Service Desk for Ticket Submission Dear Team, We hope this message finds you well. We want to inform you about an important change that is…

Hi @Rudá Cunha Can you please let me know more details of your problem. What is the type of custom field you have defined in the post function, is it a user picker field or text field? Thanks, Tejaswini

Hi @Vinutha V Welcome to Atlassian Community! To update the existing issue, you must include the issue key in one of the column and necessary field in the next columns and import the csv file. Also please note, you should IMPORT the file from External System Import to update the existing issues as shown below - CSV file -…

Hi @Abhishek L G , please follow the steps to reactivate the account. Thanks, Tejaswini

Hi @Alejandro Pérez By default, Jira Software users cannot access Jira Service Management(JSM) projects unless and until they have the JSM license assigned to them. if the license are assigned to them they become agent and have access to JSM projects. I suggest you to add those users to JSM project as a customer and not…

Hi @Sandesh TM Similar to single user picker, You have multi user picker custom field, you can make use of this in that case. Thanks Tejaswini

Hi @Abhishek L G Welcome to Atlassian Community! Can you please click on user whom you want to reactivate as a org admin. In the user profile, click on three dots at the top right corner and you will have a re-activate account option. once account is reactivated, you can give access to the product. Let me know if you have…

Hi @Sandesh TM Welcome to Atlassian Community! you can create a user picker custom field to choose the user similar to assignee field. To do, please follow the below steps - 1. go to settings->issues->custom field-> choose user picker custom field Create a custom field | Atlassian Support 2. add the user picker field…

Hi @Alejandro Pérez If the users have access to the Jira Service Management as a agent, they will be able to see the internal comment. if the users has assigned, service desk customer, They will not have access to Jira tickets since they don't consume license and only way is to track the ticket is in portal or through…

Hi @Alejandro Pérez Welcome to Atlassian Community! Please add the users to the service desk customer role and agents to service desk team. so that the users can only add comment in the portal and will not be able to add internal comment as shown below - Thanks, Tejaswini

Hi @Paul Min Welcome to Atlassian Community! can you please share me a more details on this - Kindly share the screenshot of SLA goal JQL and also the issue view where the SLA is running to support you ahead. Thanks, Tejaswini

Hi @anilyadav Welcome to Atlassian Community! Can you please go portal through issue view as shown below and check if you can see the ticket in portal. Also try to clear all the filter in portal and search by ticket Id - If you still not able to see the tickets list, kindly open a support ticket to Atlassian (since you are…

Hi @Drishti Maharaj please check if the field is present in create issue screen. Also find the below link which might help you to resolve this issue- https://confluence.atlassian.com/jirakb/unable-to-add-find-a-field-in-request-form-under-request-types-setting-1114809098.html Thanks Tejaswini

Hi @Drishti Maharaj Adding the field in request form is sufficient to get that reflected in the customer portal when user select that request type. Kindly share the request form and customer portal form to guide you further identifying the issue? Thanks, Tejaswini

Hi @Bill Sharp Happy to hear that it worked. Kindly accept the answer if this helped you! Thanks, Tejaswini

Hi @Drishti Maharaj Welcome to Atlassian Community! Please drag and drop the field under description field, save it and check if it appears in issue view screen. Thanks, Tejaswini

Hi @Bill Sharp Welcome to Atlassian Community! Each user has to login to their profile to change the full name. Below is the link for the same - Atlassian account Let me know if you have any questions. Thanks, Tejaswini

Hi @Agent Welcome to Atlassian Community! you can customize the customer notification templates, please find the documentation for more details -Create and edit the content of your customer notifications | Jira Service Management Cloud | Atlassian Support You can also try Jira automation and smart values to send…

Hi @Ceejie Cecilia Welcome to Atlassian Community! Currently there is no way to add a custom field that will display a time or duration. Here is a feature request raised for it and kindly vote for the same - [JSWCLOUD-15988] Ability to add a Time/Duration Custom Field - Create and track feature requests for Atlassian…

Hi @Marian It is not that you need to remove the users from group and give them edit access. Let the users be in the same group for that particular space. you can explicitly add that user in individual space permission without removing them from group. consider if you want to restrict the page and give edit access to only…

Hi @Marian Welcome to Atlassian Community! I understand you want to restrict the page edit for one user as a page owner. To achieve this you can use page restriction feature as shown below - But page restrictions will be inherited from the space permission. say for example, if user has only view access at space level, then…

Hi @Mark A Parker Welcome to Atlassian Community! Confluence is a SaaS based tool and you can just sign up for an account and start exploring the tool. However confluence comes with different pricing and plan for your reference. Please accept the answer if this helps you. Thanks, Tejaswini