Teja_w7r693 Rising Star

Hi @[deleted] you can filter by any user, it's just the "start search" will be using the team entity, so the "invite teammates" will be the first thing that will appear, when you type @. If you delete the @ and type it again, the list will be teams If you start typing something after the @ like for example @ga will first…

Hi @Uddyan Goyal , License is counted towards product access. when you deactivate(disable product) users using Manage User for Jira app , basically the product access is revoked which means that the license is also released from that users. There are enable and disable option as shown below - Enable option gives access to…

Hi @Uddyan Goyal 1. Deactivation can be done only for managed users. Once managed users are disabled, they won't be able to log in and won't be able to access any site. They are also not counted for billing. 2. Suspend operation can be performed for both managed and unmanaged users. Once a user is suspended, they can't…

Hi @Uddyan Goyal Click on Bulk access action and choose disable option with respect to products to deactivate the users. Please accept the answer if it helps. Thanks, Tejaswini

Hi @Tyler Bassano Welcome to Atlassian Community! Please go to Jira service Management project and check the knowledge base settings. check which spaces are linked to the project and who has access to view. The users to whom you are sending the confluence article should meet this criteria. Thanks, Tejaswini

Hi @Karen Gardner Welcome to Atlassian Community! Please click on more -> customize cards and choose @assignee to get the all the issue assignee icon to be visible. Please accept the answer if this helps. Thanks, Tejaswini

Hi @Mathavan I wonder why this smart value is not working for you. please use the below smart value as it is and let me know if you still have an issue - {{issue.key}}-{{issue.summary}}-{{issue.Request Type.requestType.name}} Automation rule - Output - Thanks, Tejaswini

Hi @Uddyan Goyal We have a API to deactivate the user. However, there is a limitation such that the users whom you are trying to deactivate must not be assigned any issues. Thanks, Tejaswini

Hi @Uddyan Goyal Welcome to Atlassian Community! In Jira, we do not have a option to deactivate users in bulk. If you need bulk deactivation/activation then you can try Manage User for Jira app developed by Atlassian Marketplace Vendor. It lists all users then you can search and sort them by name, active status. You can…

Hi @siva , We are just clearing the time spent field value during the transition to Re-open and not deleting any of the work logged. Let me know if you have any questions. Thanks, Tejaswini

Hi @Merve_Canakkale Welcome to Atlassian Community! The issue is related with the Global permission, please check if the users have Browse users and groups permission to browse users in user picker field. Please accept the answer if it helps. Thanks, Tejaswini

Hi @V MALLIKARJUNA By any chance, do you have a recovery key. if yes please login with the same and disable 2FA or else please raise a support ticket with Atlassian team to help you further . Thanks, Tejaswini

Hi @V MALLIKARJUNA Welcome to Atlassian Community! To disable the 2fa of Jira account, firstly you need to login to jira and perform the below steps - 1. Click on your profile icon and choose account settings. 2. Go to security and you can disable the 2fa by confirming the Atlassian Password. Disable 2FA - Follow the…

Hi @siva Welcome to Atlassian Community! You can clear the time spent value during the transition to reopen status through Jira workflow post-functions. Once the time-spent field value is cleared the automation will run without any problem and you can fill the time spent again. steps to create a Jira workflow post function…

Hi @Tina Lau Welcome to the community! I understand the you want to display all the fields which customer fills in the portal under the description field. To do so, in the view settings, drag and drop all the fields you want to display under description field from context fields to description fields and save it to reflect…

Thanks @Monique vdB . It’s my first high five.

Hi @Mathavan please use double flower braces instead of single one as below - {{issue.Request Type.requestType.name}} It should work for you. Thanks, Tejaswini

Hi @Evert Morren Atlas Admin Welcome to Atlassian Community! Since it is hosted on cloud, Unfortunately, you cannot hide these fields from issue view screen. Thanks, Tejaswini

Hi @imaheha Welcome to Atlassian Community! You can achieve your requirement through automation rule as show below - please accept the answer if this helps you. Thanks, Tejaswini

Hi @Gerwyn Jenkins Welcome to the Atlassian Community! With Jira for Google Chat, a free marketplace app. you can receive notifications, easily create issues, assign, and track your progress while keeping everyone in the loop. plugin - Google chat for Jira cloud steps to integrate jira and google chat for jira cloud please…

Hi @Mathavan , please accept the answer if this helped you. Thanks, Tejaswini 

Hi @[deleted] please try to type use name after @ and you get the suggestions of users to tag as shown above in create screen aswell. Thanks, Tejaswini

Hi @Janna Welcome to Atlassian Community! Presently, it’s only possible to organize the request types in Groups/category. I understand that you would like to add a sub-group/subcategories to better organize the request types, but there is no option for that at the moment. There is a feature request suggesting the…

Hi @[deleted] Welcome to Atlassian community! Please type @ and try to add user name you want to mention in the description field and you will get a suggestion as shown in the screenshot. Let me know if you have any questions. Thanks, Tejaswini

Hi @Dolores Rhyme Welcome to Atlassian Community! I would suggest you to please make use of the Jira build in feature, similar request and you can link all these issues as required. Let me know if you have any questions. Thanks, Tejaswini

Hi @Yael Geffen In the issue view screen, scroll down and under the activity click all and you will be able to see all the history of issue.

Hi @Yael Geffen , Can you please share the screenshot of any issue history where you see this problem to help you further. Thanks, Tejaswini

If the user who was removed 14 days back can join the site without any invite if he is among the approved domain. For more information pls refer the below link- https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ Thanks, Tejaswini

Hi @Mathavan Welcome to Community! please use the below smart value to achieve your requirement - {{issue.Request Type.requestType.name}} Let me know if you have any questions. Thanks, Tejaswini

Hi @Andrii Danylenko Welcome to the community! When you say the user has been added, their might be 3 ways - 1. A Site admin have granted access to him or 2. please check the site access, if you have allowed your domain automatically to have the product access. Let me know if you have any questions. Thanks, Tejaswini