Teja_w7r693 Rising Star

Hi @Qasim Gadhia Welcome to Atlassian Community! To add/remove the field in the request form, please follow this steps and let me know if this helps you. Thanks, Teja

Hi @Rudolph Dreyer Welcome to Atlassian Community! please follow the below steps to import issue links through CSV file - * Navigate to system -> External system import -> CSV * prepare a CSV file as shown below - Trying to link TEST-7 to TEST-9 with link type "relates" * map the Jira fields to the fields present in CSV…

Hi @Hauke Bruno Wollentin You can set your language preferences in help center following the documentation link. Let me know if this helped you. Thanks, Teja

Hi @Kevin Roe Welcome to Atlassian Community! The error seems to be related to project permissions. could you please check if the account id - 712020:188797c6-c567-49b4-9588-035d957af1c4, has the create issue permission. To valid the project permission, please navigate to project settings ->permissions as shown below - Let…

Hi @j.reed Welcome to Atlassian Community! Please check and choose the appropriate estimation method used by your team by navigating to configure board as shown below - Upon choosing the appropriate estimation method, you can see the estimate in backlog as shown below - Let me know if you have any questions. Thanks, Teja

Hi @francesco coppola Welcome to Atlassian Community! To view the list of projects in your Jira site, utilize the Project gadget. To identify users per project, consider using the pie chart to categorize issues based on assignees and other criteria. Regrettably, there isn't a specific gadget available for showcasing…

Hi @Jeferson Carlos dos Santos please navigate to project setting -> request type and check for your newly created request type which has to be mapped to any issue type in that project. Later you can go to project settings -> SLA -> Add new SLA -> add goal as shown below - Let me know if this helps. Thanks, Teja

Hi @Thomas Löschner Welcome to the Atlassian Community! If you use a managed account, you won't be able to directly update your account's email address. Please reach out to your organization admins, only they will be able to update your account's email address. A Managed account is a User who is being managed by an…

Hi @Jeferson Carlos dos Santos Welcome to Atlassian Community! Could you ensure that the recently added request type is included in the project's mapping for issue types? After that, can you attempt to add the request type to the SLA. Let me know if this works. Thanks, Teja

Hi @Mariia Protsel Welcome to Atlassian Community! Could you please check the customer permission if that is configured rightly to send the notifications based on the events. Thanks, Teja

Hi @Jakeer Welcome to Atlassian Community! We cannot restrict the assignee and your requirement can be achieved using the automation rule - 1. Trigger - issue created 2. Condition - choose the appropriate group and organization. 3. Action - Assign issue to respective assignee let me know if you have any questions. Thanks,…

Hi @Marcel Wimmer Welcome to Atlassian Community! Approvals are not meant for customer alone and can be used for internal users as well. please follow the steps to configure approvers in workflow and let me know if you have any questions. Thanks, Tejaswini

Hi @Gaurish Smit Welcome to Atlassian Community! Unfortunately, the feature is still not live and there is a feature request for the same. you can follow the workaround Here . Thanks, Tejaswini

Hi @Lukáš Diblík Welcome to Atlassian Community! Unfortunately you cannot edit or modify the message "No access". Since Atlassian manages the Jira cloud UI. Please accept the answer if this helped. Thanks, Tejaswini

Hi @Orry Wright-Larson Welcome to Atlassian Community! If i closely observe the Issue type icon, these two are different issue type associated to different screen. Kindly re-look on the issue type chosen and you would be able to identify the issue. Please accept the answer if this helped. Thanks, Tejaswini

Hi @Dee Minty Welcome to Atlassian Community! By default, if user1 share the ticket with user2, The ticket has to be shown in your help center portal. Kindly do the following check - * Request user1 who has share the ticket with user2 to share the direct ticket link and check is it accessible to user1. * Clear all the…

Hi @Jo , Shared mailbox should not be an issue. Please raise a support ticket with Atlassian team for the investigation of the issue and resolution for the same. Thanks, Tejaswini

Hi @Anónimo Welcome to Atlassian Community! The article will be suggested to customer based on the option "Allow Suggestion" of knowledge base. It depends on the request type you allow the suggestion. If you disable the Allow suggestion button, then customer don't get that article suggested in the portal. please check the…

Hi @Ramazan Keskin Welcome to Atlassian Community! Unfortunately, Jira does not have this functionality supported. You might need to go for the plugin to do this. This the Community link you can refer for more details. Please accept the answer if this helped you. Thanks, Tejaswini

Hi @Jo Welcome to Atlassian Community! please follow the steps to resolved the issue. Kindly accept the answer if it helped. Thanks, Tejaswini

Hi @Matt Boothman Welcome to Atlassian Community! To access the organization level settings, just click on the settings and choose user management as shown below - From there, you can just click on Products and choose the site to navigate to site level as shown below - Please accept the answer if this helped. Thanks,…

Hi @Niki Marfatia Please accept the answer if this helped you. Thanks, Tejaswini

Hi @Niki Marfatia , You do not have such option in quick filter to choose the states from single quick filter. if you really want to filter the issues based on the different status, you will have to create a different quick filter for each status. Thanks, Tejaswini

Hi @Niki Marfatia Welcome to Atlassian Community! To add new quick filter based on status, in JQL field, just type the status = "choose the status based on which you want filter the issues" and add it. go back to board and click on the newly configured quick filter to view the filtered result based on the JQL query…

Hi @candace.wilson Welcome to Atlassian Community! If you want to start the SLA only when the issue is assigned to the agents, you can configure the same in SLA conditions as shown below - Thanks, Tejaswini

Hi @Sahil Anower Welcome to Atlassian Community! Instead of API, you can try to get the user details in the Jira UI and below is the navigation to export the users - go to settings -> user management -> users Thanks, Tejaswini

Hi @Andrii Danylenko please go to your working domain and check the admin approval as shown in the below image - Thanks, Tejaswini

Hi @Neil Stokes Welcome to Atlassian Community! If you change the password for an incoming mail account that is used for processing requests in Jira, you should indeed update Jira with the new password to ensure that Jira can continue to access and process incoming emails correctly. Here's how you can do that: * Access…

Hi @Jevon L. Welcome to Atlassian Community! please note that user should be site admin or Org admin to check the user management. In order to view who are the org admin, go to settings ->user management. Filter the users by org admin as shown below - Please accept answer if it helps. Thanks, Tejaswini

Hi @Paulina Prondzińska We have a API to deactivate the user. However, there is a limitation such that the users whom you are trying to deactivate must not be assigned any issues. Please accept the answer if it helps. Thanks, Tejaswini