Prabhu Palanisamy {Onward} Atlassian Partner

HI @Neil Connolly - Yes, OnRamp supports this use case. Documentation Link. We also support loading employee data from SF to Assets - documentation link. Demo video https://www.youtube.com/watch?v=4kM9XOEgtJc Disclosure: I'm part of the team who built OnRamp.

HI @Ivan Ferreira - Happy to review your configuration. Can you please use this link to pick a time that works for you?

Love the focus on HR use cases! Shameless plug :) OnRamp and OnLink provide native integrations to several HR applications including BambooHR, Workday, Greenhouse, Rippling, HiBob and 70+ systems. You don't need an external integration tool to connect to these systems :)

HI @Danno - I updated the screenshots. You'd need your client id and client secret for your Paylocity API to connect to the endpoint. Happy to answer any question you may have.

HI @Michael Fedulov - Feels like Atlassian is reinventing the wheel here and over complicating user life cycle management use cases. We have done several such projects and none of the customers had this type of requirement. I understand user provisioning is one of the actions but feels like the wrong focus area for…

H David - One way is to use Assets and have a user schema will all the fields you want from Azure AD/Entra ID. You can then refer the asset fields as a custom field.

Yes, you can use OnLink AI to push changes to Jamf. Happy to give you a demo if its of interest.

Here is one option you can take a look: 1) Write a Workday EIB that points to your custom report and saves the results as CSV in a specific folder. You can then schedule the EIB to run on a specific interval. 2) Use the Data Manager Client to load the CSV output to the specified Assets schema. 3) Write a script to automate…

HI @brian_lee - OnLink supports this use case. We can automatically provision a new user account in Google Workspace. Please find link to demo. Disclosure: I'm part of Onward who built OnLink.

Yes, we can support integrating Worklog to UKG Time card integration. We recently built a similar solution of pushing Worklog to Workday Time & Attendance. Here is a recent demo. Happy to show you a demo.

Good feature. Any reason this is limited to HR projects? I'd assume any project that want to manage a collection of request types should be able to use it?

Here are the integration options for Workday: Use of integration tools: There is a wide variety of integration tools - Mulesoft, Boomi, Workato, Tray.io, Zapier. You can pick and choose based on your enterprise requirements. Use of native Integration applications: OnLink provides native Workday integration from within Jira…

Hi @Darshanaa (ServiceRocket) - We recently built a connector to Hubspot to use with Rovo. Please give it a try and let us know your feedback.

Building an HRIS native to JSM is a complex activity and I'd not recommend doing it. Depending on the size of your organization and region there are several HRIS apps that you can choose from. I'd suggest taking a look at those apps before building anything custom.

HI @Fabio Cerullo - Here are some high-level thoughts that you can consider for your requirements. * System of Records - This is your HRIS system. Serves as the source of truth for employee records, organizational data, and other HR-related information. * System of Work and Collaboration - JSM.Manages tasks, approvals, and…

HI @Katie Lai - Seibert - Thanks for the review. Looks like your comparison is focused on knowledge search and retrieval use cases. Did you evaluate for Customer Support? Did your team connect Glean to enterprise apps like Salesforce, Workday etc? Also my understanding is Glean understands definitions and can be configured…

HI @James Fama - OnRamp supports Dayforce-Jira Integration. Here are a few resources that might of help to you: * Here is a recent article on use cases and integration approach for connecting Dayforce with Jira Service Management. * Demo video that highlights the integration. * Common Use cases and integration patterns.…

HI @Maurice Meyer - OnLink supports this use case. You can automate user provisioning, de-provisioning, change roles, assign licenses etc based on the details from the ticket. Here is a demo video that walks through the new user provisioning in Azure AD as part new hire onboarding. Happy to do a demo if this of interest to…

HI @Stu - We've added support for UKG Pro and UKG Ready and have customers using it in production. Here is a recent blog we wrote on connecting UKG with JSM. Documentation Link. We have triggers built to execute flows based on HR events. e.g hiring, termination etc. We also have capability to load UKG HR data to Assets in…

HI @Eric Bremer - We'd be glad to give you a demo. Please use this link to pick a time that works for you.

Hi @jeoj - OnLink supports data pull from SAP SuccessFactors but is only supported for Jira Cloud and Jira Service Management. If you use Assets in JSM, you can pull data from SAP SuccessFactors and store in Assets. You can then references assets in Confluence.

You can follow this video to auto create tasks using jira automation https://www.youtube.com/watch?v=oshaBWkfsxY

HI @Andy T - You highlight the common challenge in HR Workflow automation. You will need to have multiple tasks (request types) chained together to execute tasks based on specific status or time based actions. Here is one way to accomplish: * Use HR Workflow and Request types templates and customize to your requirements.…

I'm not sure I follow - how do I get around the issue of still needing to click "Create" within JSM. You can configure Jira Automation to perform actions. For example, when a user clicks a button in an external app like Zylo, it can trigger a webhook that executes an automation rule in Jira to create an issue or perform…

HI @Michael Crane - Does the Zylo app support Webhooks? If yes, you can create a jira automation for an incoming webhook and create a issue based on the field values. Excerpt from the link: Incoming webhook * Related smart values: {{webhookData}} The rule will run when a HTTP POST is sent to a specified webhook URL. A…

Got it. Here is another idea. You can import all your employee data into Confluence database https://support.atlassian.com/confluence-cloud/docs/create-and-edit-databases/ Then link this into JSM as an article. You may not have the functionality of form but HR can view employee details as a sheet like view and update the…

Hi @Ryan_Buschmeyer - Here is one way you can accomplish it. * Load all your employee data with role, title, depart etc into Assets in JSM. * Create custom fields that maps to the Asset object/fields. * Assign the custom field to Request type/Form What HR system do you use? Hope this helps.

HI @Kelly Kelly - You can refer to this article of workday integration options. https://community.atlassian.com/t5/Human-Resources-Professionals/Extensible-framework-to-call-any-Workday-Web-Services-from-Jira/ba-p/2695954 Happy to answer any additional questions you may have. Disclosure: I'm part of Onward. We build apps…

HI @srathnayake - OnLink supports this usecase. Documentation Link. Marketplace Link. We have customers using the app to sync Azure AD data with Assets. Disclosure: I'm part of Onward who built OnLink.

Hi @Joe Doherty - OnLink supports native integration to Docusign. Demo Link: The demo covers a similar use case you highlighted. Documentation Link. Disclosure: I'm part of Onward team who built OnLink.