Liam Do - DevSamurai Atlassian Partner

Hi @Andrew Cuthbert, Try submitting the form through these steps: Open the https://www.atlassian.com/company/contact/purchasing-licensing#/ page in an Incognito / Private window. Select Continue without logging in. Choose Your account > Reactivate subscription. Type in your inquiry details and submit. The site URL field on…

I’ve tried switching away from Chrome multiple times, but I always end up coming back to it after just a few hours 😅 Old habits and browser sync are hard to break. Even though it can be a memory hog and slow down my laptop, nothing quite matches its smooth integration 😁

Hi @Andrew Cuthbert, Please make sure your inactive site is still in the grace period, as stated in the Atlassian docs https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription : Your app’s data is retained for 15 days (for free subscriptions) or 60 days (for paid subscriptions) after…

Hi @Rebecca Dalli, Welcome to the Community! You can refer to my answer in this post. The best option is to reach out to Atlassian Support. Hope it helps 🙌 Liam

Hi @Ann Marie Roush, Because Atlassian accounts are tied directly to the registered email address, Atlassian Support cannot bypass email verification, change an account’s email, or grant access without verification sent to that address. Here are your best options to regain access: Contact your former employer’s IT team:…

Hi @Quỳnh Buì Hương, Welcome to the Community! Managing tickets effectively comes down to establishing clear team habits. If you are just getting started or looking to build a solid foundation, I highly recommend checking out Atlassian Learning courses. They cover Jira fundamentals, board management, and best practices…

Hi @Hallie Karabaki, I took a closer look into this, and it appears the developer's domain became inactive a few weeks ago, which explains why your emails are bouncing with delivery errors. Here is what you should do: Until this gets resolved, to avoid being charged again, you can cancel the subscription. Search your inbox…

Thank you so much! 🥳 Big congratulations to all the winners! 👏🎉

Here's my Franken-Page for the Neighbourhood Scorecard 🎃🧟‍♂️

Always a fan of Bite-Sized Learning! 🙌 When it comes to representing ideas, a slide deck is always better than a doc. Especially when it's all happening in Confluence.

Big +1 for Rovo’s Improve formatting! It’s a lifesaver whenever I need to turn a rough draft or a dense wall of text into something clean, structured, and easy for the team to skim. Easily saves me hours every week just by skipping manual formatting and restructuring. 🙌

Hi @Richard Serpell, Could you let me know how many lists you currently have on this board (both open and archived)? This will help narrow down why the Restore button isn't showing. In the meantime, please try opening the same board in an incognito/private browsing window or a different browser and check whether the…

Hi @Paulo Cesar de Araujo, I’d recommend contacting Atlassian Support directly so they can review your situation and advise on the options for recovering board admin access. Include the board URL and explain that the previous manager’s account holds the admin rights. You can also mention that you’re able to provide proof…

Thanks for the great session! I’ve previously used Remix to turn plain text content into presentation slides, and it worked perfectly. They looked great right out of the box with just minimal edits. Since I use Confluence every day, it was awesome to see even more ways to use Remix to bring our pages to life. Excited to…

Hi @Gary Hatton, Just adding to Brant's answer, here's the link to the support portal: https://www.atlassian.com/company/contact/purchasing-licensing#/ You can also try opening it in an incognito/private browsing window and submitting your request there by following Brant's instructions above. Hope it helps 🙌 Liam

Hello @Cloverkite, Welcome to the Community! 👋 Great to have you here.

Hi @Manuel Allamellou, Could you let us know whether your space is company-managed or team-managed? The option to display Epics as cards on the Kanban board is only available in company-managed spaces, so this will help us narrow it down. To check, go to Spaces in the sidebar, then click the More actions button next to…

Hi @Lindi Shange, Since the board works on your laptop, your access is most likely fine. The iOS app is probably using a stale session or cache. Try these in order: In the app, log out, force-close it, and log back in. Check that the app is signed in with the same email as your laptop (some users have two Trello accounts).…

Hi Pete, Trello doesn't have a built-in calling feature, but you can make a phone number clickable by adding it as a tel: link in the card description or a comment. Use Markdown: [+1 555 123 4567](tel:+15551234567) Or select the number, press Ctrl + K (Cmd + K on Mac), and enter tel:+15551234567 as the link. When you click…

Hi @Stephen Brown, There isn't a bulk delete for archived lists, and the Trello REST API doesn't have a delete-list endpoint. But it does let you move a list to another board. Archived lists count toward the board's total list limit, so a workaround is: Create a new "dump" board. Get your archived lists: GET…

Hi @Daniela Englert, If this is only happening with the Trello app, it sounds like it might be stuck in macOS full-screen mode. A few quick things to try to exit full-screen mode: Press Control + Command + F (or Fn + F on newer macOS versions). Hover your mouse cursor near the very top edge of the screen until the menu bar…

Hi @Gideon Summerfield, In that case, click the blue Need more help? option will help you go through that step. Then you can raise your question with the Support team.

Hi @Manuel Allamellou, If you want Epics to show as cards on the Kanban board: Make sure your space is company-managed. Go to Board settings → Columns. This is where you choose how Epics are shown on the board. Turn on Display as cards on the board. Make sure the board filter doesn't exclude Epics. Hope this helps! Liam

Ready for the magic! 🧙‍♂️🎃

Congrats on the new launch! The new Community looks great!!

Won't be able to make it in person this year, but I'll definitely be tuning in via the livestream! 😁

Looking forward to checking out the new home!

Totally agree. The tricky part with multi-instance work is often what happens when target dates shift and those changes start causing delays elsewhere. Keeping the sync focused on the key fields, without giving full access, seems like a much cleaner way to stay on top of those external dependencies. Great approach!

Thanks for sharing this @namlv_hust and Welcome to the Community! I’ve installed and played around with it, and it feels like a really solid addition to Trello. The reporting features definitely give Trello more of a professional-tool vibe, and being able to hide and focus lists brings a much clearer view to busy boards.…

Hi @Melody Pfeffer , Could you please provide a screenshot of the jumbled layout? This will help us better clarify the issue. In the meantime, please try again in a Private/Incognito window or a different browser to ensure it isn't a cache or browser-specific issue. Are you using any browser extensions or specific…