Tiny Power-Ups Subscription

Question

I'm unable to login into my Tiny Power-Ups Subscription.  Here's the message I receive:  "Failed to load subscription, please try again later."  I was just charged for this app a few days ago.

Liam Do - DevSamurai · Answer

Hi @Hallie Karabaki,

I took a closer look into this, and it appears the developer's domain became inactive a few weeks ago, which explains why your emails are bouncing with delivery errors.

Here is what you should do:

* Until this gets resolved, to avoid being charged again, you can cancel the subscription. Search your inbox for your latest receipt/invoice (usually processed via Stripe) and manage your billing there.
* Submit a ticket at

https://www.atlassian.com/company/contact/purchasing-licensing#/

to report that the developer went offline and the Power-Up is broken so they can investigate and assist you.

Hope this helps 🙌

Liam

Hallie Karabaki · Answer

@Arkadiusz Wroblewski I have this issue every few months, and I usually send an email and get them to manually reset the subscription token, but now the help@samchop.com and dev@samchop.com emails are both showing this: 550 5.1.1 The email account that you tried to reach does not exist. So now there is no way to solve the error OR cancel the subscription.

@Mark S. Wilkerson were you able to find a solution?

Arkadiusz Wroblewski · Answer

Hello @Mark S. Wilkerson

Tiny Power-Ups is a third-party integration, so subscription and billing issues are managed by its developer.

You can contact them directly at help@samchop.com. Mention the error and your recent payment so they can check your subscription.

Best,

Arek 🤠