Sachin Singh [appserveAI a division of Empyra] Atlassian Partner

Hi @Angel Yes, it's possible to filter for an exact match of the issue summary in a loop using regex inside an automation rule. You're right that the JQL doesn't support exact phrase matching out-of-the-box for the summary field with full accuracy, but a good workaround is to use a smart value condition inside a For Each…

Hi Jedsada, Thanks for your question! It sounds like you're asking whether users from different groups and domains can raise tickets in the same customer portal—even if they belong to different organizations. The answer is yes. You can create multiple organizations and add users from any domain, allowing them all to raise…

Consulting firms often manage client-specific Jira setups, requiring consistent workflows and issue types. The ability to clone templates could drastically reduce project kickoff time while maintaining client quality. I'm curious to know if any project consultants here have explored this feature to streamline their project…