Mario GELES Expert

I tried to edit "Request Participants" in the custom way using JSON instead of the standard way. I tried this JSON for a list of one user : { "update": { "Request participants" : [ { "add": { "name":"{{Participants}}" } } ] } } The status rule is succeed, the rule's audit log says that the field had been edited but in my…

Hi @Valerie Knapp , Thak you very much for your actions. I am also in contact with Atlassian's support wich is usually super effective but this time they seem to not understand my problem and ask me everytime if I can switch the permission on "Customers can search for other customers within their project or organizations".…

Hi @Valerie Knapp , I try to delete this customfield from my screens and to re-install it but the problem remains. So I try to create a new customfield user picker and I still have the problem with this new customfield. Cheers

Hi @Valerie Knapp That was a really good idea. Indeed the groups for my internal customers wasn't in this global permission. So I add them but saddly it doesn't work. When an internal customer click on this field there is a message that say "No option".

Hi Erica, welcome to the Atlassian community :)

Well I found the solution to my first problem too. It was not a big deal but I hope it could help someone someday. The solution is to keep it simple, just using the smartvalue : 

I found the solution of the second problem. I used the simple way (not the Additional fields option) to set the field value with just the smartvalue {{lookupObjects.City}}. It worked Now, I just have to figure how to inject the name of the reporter in the AQL query

Hi @Clare Lawson For your automation that tell you if a ticket has not been updated in 48 hours, here what you can do : When : Planification every 1 day at (set the time you want to receive the email) + JQL search with a JQL query like that Assignee != EMPTY AND Updated <= -2d AND Resolution = Unresolved Then : Send an…

Hi @Ezgi Bayındır Thank you so much your solution work perfectly ! Have a nice day :)

Thank you @Tom Lister with the help of the audit log I was able to resolve each problem one by one. So the good AQL was : ObjectType=Fournisseurs AND Nom = "{{issue.customfield_10161.label}}" And the proper way to call the attribute of my object was : {{lookupObjects.Courriel}} Everything is working fine now. 

@Tom Lister As you said I add some log actions and it seems that the lookupObjects doesn't work, there is no value I forgot to mention that The objectType "Fournisseurs" is child of the ObjectType "Gestion" but when I create the customfield "Fournisseur" I didn't have to mention the parent ObjectType for my AQL to work.…

Hi @Tom Lister , I tried it and it doesn't work. The log say that it was impossible to send the mail because the "To" field was empty. 

I just have been in contact with the support team about this issue. It's still impossible to delete a Trello account for a managed account but there is a solution for not beeing charged with a licence in Atlassian Access. You just have to enter in the Trello Account and delete all the workplaces. 

Hi @Shivaprasad Hattaraki thank you for your help too ! As I said I didn't see that "Copy Resolution" was a button. So I set "from trigger issue" instead of "Actual issue" and that's good my rule works ! Have a great day :)

Ho thank you very much @JM Perrot I didn't see that there was a dropdown box hide on the "copy Resolution from" button. Well to be exact I didn't see that was a button. I feel a little bit silly right now Thank you very much for your help Have a great day :)

It's monday, cheer up everyone !

Hi @Joseph Chung Yin Thank you for the tip it works perfectly ! And thank you for the link I bet it will be very useful. Have a nice day ! Best regards, Mario GELES