Cristian0791 Expert

Please keep in mind to disable the rule after it hace succesfully ran to not spam them with daily email.

Hi Robert, You can create an automation for jira; 1.When: Schedule use a JQL( resolution is EMPTY) 2.Then: Send email ( to Assignee and Reporter)

Yes, You can create a trasition with a Screen named: "Change Approver" that will contain the field Approver. This trasnsition should be prior the Approval status. But keep in mind that this field can be changed only by an Agent not customer.

Hi Anton, For Cloud you have the Following segregation: Site admin Product admin Project admin I don't think you cna make a custom Product admin role You can find more info in this article: https://community.atlassian.com/t5/Jira-articles/A-comparison-of-the-different-administration-levels-in-Jira/ba-p/1893975

Hi Rajan, Maybe this article can help you: https://confluence.atlassian.com/servicedeskcloud/blog/2017/09/knowledge-base-reports-revamped

Hi Sudheer, Unfortunatly only the firest dropdown from a cascade-dropdown is mandatory in roder to sumbit a ticket. As native functionalily you cannot set the second dropdown as mandatory. Maybe with some plugins. Hope this helps.

Hi Seenivasan, After the ticket is created the only person that cand change the value of the field is the Agent, The customer cannot change any fields. He can only let a comment in the ticket or add attachemnts. Hope this helps.

I don't know. You can check the Atlassian marketplace for this.

Hi Arigela, The short answer is no. In Jira Service Management Cloud you can have the following structure. One project/portal can have multiple Group that can have multiple Customer Requests. You cannot have a project inside a project.

Hi Kashif, You can try: For the first automation you can use: When: Schedule daily with a JQL: status in ("Waiting for Customer") and NOT Status Changed AFTER -7 Then: Send Email For the second automation you can use: When: Schedule daily with a JQL: status in ("Waiting for Customer") and NOT Status Changed AFTER -28 Then:…

Hi @Santhosh Raj I don't think "Customer notification" not support smartvalues as: {{assignee.displayName}}. The only variables that you can select are the ones from the list. For your solution you can build and automation with Automation for jira and used the smartvalue mentioned by my colleague @Nikola Perisic but please…

Hi Eric, The short answer is no. In Jira cloud there is no functionality for export in one action all the workflows. You need to export them one by one. There should be some apps in the Marketplace that can perform this I think.

Hi Ruchi, Maybe this article can help you: https://community.atlassian.com/t5/Jira-Service-Management/Customer-access-with-specific-email-domain/qaq-p/2819332#:~:text=To%20do%20so%3A%20Go%20to%20Settings%20%28%29%20%3E,account%20creation%20for%20customers%20with%20specific%20email%20domains. Best regards.

Hi @Ásta Hrönn _RdN_ Hope you are doing well. Confluence and Jira Service Management are two separate products from Atlassian. To use Confluence and write articles and then use them as Knowledge Base for Jira Service Management you will need a Confluence license. Hope this helps.

Hi Amber, Go to your Board and click on "View settings". Check if "Labels" is enabled?

Hi Anna, You can try: issuetype = Story AND fixVersion = r3 (replace r3 with you version) Also you can find details in this article: https://confluence.atlassian.com/jiracoreserver073/advanced-searching-functions-reference-861257222.html#Advancedsearching-functionsreference-releasedVersionsreleasedVersions Hope this helps.

Hi Eric, As a project admin you can only see the workflow diagram not the conditions/validators/post functions. Those topics are restricted to jira-admin, site-admin role. Hope this helps. 

Hi Tiziana, I am also facing this but as a workaround I have switch to Old Editor. Since those are core functionality of Jira they should not be removed. Hope someone from Atlassian will see this post and reply with more information.

Hi Evert, As my colleague mention for Jira Service Management Cloud you can change them. If you refer to Jira Software Cloud unfortunately the layout for those cannot be changed. Hope this helps.

Hi Leighton, You can try the following article: https://confluence.atlassian.com/jirakb/export-over-1000-results-to-excel-from-jira-cloud-779160833.html Hope this helps.

Hi Rajan, Try to create a new report and define 3 new series: 1.Created and use a JQL: created >= startOfWeek() AND created <= endOfWeek() 2.Resolved and use a JQL: status changed to Resolved during (startOfWeek(), endOfWeek()) and last 3.Closed and use a JQL: status changed to Closed during (startOfWeek(), endOfWeek())…

Hi Ruchi, Yes you can. Example for red: {color:red} look ma, red text!{color} You can find more info about text formatting here: https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=all

Hi İclal, Unfortunately there is no out-of-the box functionality for this.Maybe you can do this via plugins: ScriptRunner.Hope this helps.

Hi isuririvas, You can try: Hope this helps.

Hi Seenivasan, You should go to the reqesuted project/portal then click "Project Settings"->"Request types"->search for the respective Request-> Click on it and then you can drag and drop the fields changing their order.

Hi Dag, You can try with: Key = {{customfield_10547}} Also if the issue/s are in different projects please ensure that the Rule is Global. OR Create a variable Hope this helps.

Hi Product Team, You can use Jira Cloud for Excel: https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview&hosting=cloud and bring all data from jira to your excel. This is a free app. You can then put filter and manipulate data in Excel.

As a workarround you can build: 1.Custom field named: SLA (dropdown) with values Breach and In time 2.Custom field named: SLA Response Date and SLA Target Date 3.You will create an automation that will complete the value for SLA Response Date eg. When: Issue assigned Then: Edit fields SLA Response Date {{now}} 4You will…

Hi Mohamed, You cannot build SLA for Jira Software projects. SLA is feature that exist in Jira Service Management project only. Here is a plugin that can do this: https://marketplace.atlassian.com/apps/1211843/time-to-sla?tab=overview&hosting=cloud Regards,

Hi Marcin, For Jira Cloud you ca do it with Automation for Jira but this means you will have a lot o branches and I don't think this is what you are looking for. I don't think is possible to use an external mapping table in order to exclude all the conditions from automation. Hope this helps.