Cristian0791 Expert

Hi Paul, If you have not used the field yet you can try delete the field and create a new one.

Hi Gabriel, Can you check if in your current board do you have tickets in the statuses that you cannot see?

Hi Andreas, Can you try in other browser? Maybe is something regarding the browser.

Hi Bill, Go to either Board or Calendar and click on the (...) from top right and then Configure Views. Check if there are any selected filters apply and also quick filters.

Hi Pham, You can try to open a specific user in the Directory. Then click on the ellipses next to the Jira Software product and click View Jira project roles. You will need to perform this for all users one by one.

Hi Shou, Maybe try in another broswer or incognito to see if this is a browser issue.

1.You can see other tickets because their Resolution was not set so Jira consider them opened. 2. Also check the Security Level on the issue and make sure that the owner are part of the Security level else they cannot view the ticket and approve it.

Hi Okan, You can open a test ticket and try to replicate yourself the issue. When you are going to the portal and you avatar from top right you have two section: Requests and Approvals. You should select Approvals and the ticket shoul be there. If your Owners are selecting Requests and have multimple statuses selected in…

Hi Seenivasan, By default the approval reuqest is end to all persons from the group. If you need only one approval from teh group you can set this form the workflow but the system will trigger the approvals message to all of them and the first who will respond will be mark as the Approver and you can see this in the…

Hi, Please try to copy the text into a notepad file, save it and then copy from notepad to jira as a comment.

In Jira Service Management you can enable the board: Go to Features: and enable Views(Visualize and manage your work with a board and calendar.) Please also notice that Jira software is free for up to 10 users. For the custom field you can use the Sprint name: Label (here you can create as many values as you need)

Hi Tasneem, Unfortunately for cloud those are the fields that can be display out oft he box. You cannot add other that those that can be selected from the list.

Hi Valerie, Can you please add a screenshot?

Some instances may have the old view some the new view but in the future since is cloud all will be converted to the new view. Maybe someone from Atlassian can help you.

Hi Hossein, Mainly the Jira accounts are managed by your Jira admin. You can reach to him and ask why the account is deactivated. Also if you have an integration in place with AAD or similar tools for user provisioning/ deprovisioning this may be also investigated.

More in this article: https://www.atlassian.com/blog/announcements/the-new-jira

Hi Miroslaw, The UI has changed and now you find the navigation Bar display in the right side. Eg( your work, filter, Dashboard etc)

Hi Thunthita, You can check on the field configuration for the issutype that is used to create the form. It may have some required fields in the filed configuration scheme. Hope this will help.

Hi Maaike, You can ask your procurement team for your Atlassian account manager email and then email him/her and explain the situation. They may reach with tehnical team and provide you site-admin. Also I in your company there is a second admin he may directly provide you the role. Hope this helps.

Can you add a printscreen?

Hi Fatima, The best scenario is to use Jira Software for Sprint management since this is a core functionality of the product. Eg ( When a ticket is open in JSM with Jira Automation you can create a ticket in the Software project and link it to the original ticket. The created ticket will be in Backlog) If you don't have a…

Hi Miroslaw, You should see the navigation bar even if you user free version. You can try Incognito mode on the current browser or a new browser.

Hi Dinonath, You can see all changes that have been done on the Assignee field in the ticket in Tab: Activity. Hope this helps.

Hi Asta, Hope you are doing well. You can go to "User Management" tab, click on the 3 dots (...) and select "Export users". Hope this will help.

Hi Roberto, 1. On Cloud version of Jira you cannot color the columns of a board. 2. For Priority go to: Project Settings->Issues->Screens-> Here you need to find the issue type were you cannot change priority and click on the pen icon (Right)-> then click on the Action: Edit and add Priority. 

Hi Surya, Please check if you have the right permission on the project and also if there is in place any Security Level on the project. Hope this will help.

Hi Rajan, Unfortunately you cannot do this from Jira Automation. Some alternatives that you can use: -Use Jira Filter with Schedule ( daily you will receive via email the CSV from jira) -You can build a script (eg. Python) -You can use RPA -You can connect the filter to Excel and build a macro in Excel Hope this will help.

Hi Hiroki, You can try: Work Life by Atlassian - https://atlassianblog.wpengine.com/feed Hope this will help.

HI Alan, Can you please try to restart the phone?

Hi Dania, The system don't suport this function out-of-the-box. You may need to install additional plug-in for this feature. Something like this: https://marketplace.atlassian.com/apps/1219698/description-history-tab-for-jira?hosting=cloud&tab=overview