Cristian0791 Expert

Hi Nahuel, You can also check if the field exist in Task, Edit screen. Hope this helps.

Hi Pim, The affected service field will not appear for users without a Jira license. You can vote for the feature here: https://jira.atlassian.com/browse/JSDCLOUD-9726

Hi Carina, Did you think about creating a filter and then make a subscription on the filter?

Hi Vidya, You can do this with python: 1.Download the list with all active users 2.Filter by: Last Seen 3.Send emai to the filtered result. To do this you will need a python developer.

@Move Work Forward Thank you for your remark. I just updated the link.

Hi Amazeeio, Maybe this article can help you: https://support.atlassian.com/jira-service-management-cloud/docs/connect-a-new-slack-workspace-to-your-service-project/ Edited message

Hi Boris, Maybe my example can help you: You can create as many branch as labels or software projects you have. When you are creating a new issue you can select the Project, Issuetype and also you cand copy fields from the trigger issue.

Hi Chalani, You can mannualy uploaded from CSV file. Here is a workarround: https://community.atlassian.com/t5/Jira-Service-Management/How-to-Bulk-Update-Custom-Field-Type-Drop-down-in-Jira/td-p/2754796 Hope this helps.

Hi Kare, You can use JQL: ORDER BY priority DESC, updated DESC Hope this helps.

Hi Eric, You can find details about how to export here: https://community.atlassian.com/t5/App-Central-articles/How-to-export-Jira-issues-to-Excel-and-CSV/ba-p/2540164#:~:text=Here%E2%80%99s%20how%20you%20can%20do%20it%3A%201.%20Navigate,the%20%27Export%27%20button%20and%20select%20the%20%27Excel%27%20format. Hope this…

Hi Kateřina, Replace last step with: 1.Then:Edit Issue field 2.Choose fields to set: Labels 3.Click on the (...) Select Copy, Click on Current Issue and set Issue to Copy value from to: Parent Issue Hope this helps.

Hi Ian, Scenario 1: If you need different workflows in the same project, you need different issue types this would be the cleanest way. You can the build automation that can populate the field used for approval (eg. Approvals) based on incident urgency value. Scenario 2: You can build a hybrid workflow with 3 branches.…

Hi Beth, You can try in Ingocnito or other broswer. This issue could be due to index/cache replication that will eventually synchronize, or it may require clearing and reloading the browser cache. Hope this helps.

Hi Fran, Issues in the Changes/problem queue will be moved to Queues. According this document: https://support.atlassian.com/jira-service-management-cloud/docs/remove-an-itsm-category-from-your-service-project/ You can simulate the deactivation by creating a Dummy Project, activate from Feature: Change Management and…

Hi Gaia, Jira offers two distinct features for importing issues from CSV files. However, one of these features is restricted to Jira administrators, and this specific External System Importer has capabilities that the other importer lacks and for this you will need to have Jira Admin/ Site admin role. Please see the below…

Hi Berik, After step: And assigned issue to try to add other stept Edit Issue: and set a value for Organization Label. Hope this helps.

Hi Joshua, Maybe this article can help you: https://community.atlassian.com/t5/Jira-Service-Management-articles/Use-email-domains-to-restrict-external-customer-sign-up-for-your/ba-p/2036372 BR, Cristian

Hi Katlego, You can try JQL: parent = TP-1 (and replace TP-1 with you parent issue) Hope this helps

Hi Alina, In addition to my colleagues you can verify with your IT team or email administrator if emails from Atlassian's domain are getting blocked or filtered by any security rules or email filtering systems (e.g., corporate spam filters). Hope this helps.

Hi Chris, Please try this article: https://support.atlassian.com/organization-administration/docs/update-a-product-url/ PS :You need to be an organization admin to do this, and have at least one paid product. Hope this helps.

Hi Fran, Advanced incident, problem, and change management features will only be available on Jira Service Management Cloud Premium and Enterprise plans. Incident work category, incident queues, incident alerts, and on‑call scheduling will remain on the Jira Service Management Cloud Standard plan. You can find more details…

Hi Tiziana, Please go to "Then" tab and check if Summary is copied from trigger issue: Hope this helps.

Hi Serge, I am thinking of creating a custom field to specify roles for TASK_A(dropdown), while also implementing an issue security scheme. This way, we can manage visibility and permissions for this specific issue, allowing us to assign different roles that differ from the general project roles. Additionally, we can add…

Hi Shefali, You can check to followings: Check Issue Type Configuration:Go to Jira Settings > Issues > Issue Types and make sure "Sub-task" is listed under your project's issue types. If it’s not, you can add it. As @Walter Buggenhout mention when creating or editing an issue (like a Story), look for the option to create a…

Hi alhsan, You can find here all Atlassian free plans with the products: https://www.atlassian.com/software/free#get-started Hope this helps.

Hi Kata, Please ensure that the issue types in your CSV file follow the correct hierarchy (e.g., Sub-tasks should have Tasks or Stories as parents). Verify that the Parent ID or Epic Link columns in your CSV are mapped correctly. Also during the import, ensure you're mapping fields like Issue Type and Parent ID correctly.…

Hi Wasswa, If you are using Jira Service Management go to: 1.Project settings 2.Email Requests 3.Click View Logs Hope this helps.

Thank you for sharing:)

Hi Admin, Automation for Jira doesn't offer a direct smart value for the Rank field, you can use third-party plugins like ScriptRunner or manual API integrations to get the desired functionality. Hope this helps.

You can select the old editor if needed.