Cristian0791 Expert

Hi Asheesh, Please see this article: https://confluence.atlassian.com/jirakb/preventing-issues-from-being-closed-while-the-sub-tasks-are-still-open-724928276.html#:~:text=Log%20in%20to%20Jira%27s%20administration%20screen%3A%20Cog%20Icon,leads%20to%20the%20Close%20status%20and%20click%20Conditions. Hope this helps.

Hi Sally, The automation above will create ticket/s only when you will move the Story on a new sprint. I have added a condition to run only for story ( but you can add what issutype you need)

Hi Alina, As a workaround, you can use a custom field to simulate subcomponents in Jira. Hope this helps

Hi Ashok, You can use: Automation for Jira and build an automation. eg. When: SLA threshold breached ( here you can set time prior or after breach) Then: Send Email ( To: you ca set Pending Approvers) Hope this helps.

Hi Kathleen, In team-managed projects, you can create custom issue types, but you cannot customize or add new hierarchy levels beyond the standard "Epic -> Issue -> Sub-task" hierarchy. Epics are the top level of the hierarchy, and you cannot add levels above them or introduce a new hierarchy below epics. Hope this helps.

Hi Sally, When Sprint is created the sprint is empty. The real action happen when you move the ticket from Backlog to the new Sprint. You can try: This will check each ticket that have updated to Sprint field. It will check if Sprint = desire value If yes it will created a new ticket. Hope this helps

Hi Tom, You can try: {{issue.sprint.name}} Hope this helps

Hi Ruchi, In Jira Service Management, the ability to add multiple announcements directly is limited to a single announcement that can have multiple sections. Example: If you want to segregate this by groups, you might consider using the “Send email” function. To do this, go to Jira settings > System > Send email. From…

Hi Yohan, You can check the Workflow for the Create transition. This may have set a Validator based on this field: Actual result. Hope this helps.

Hi Lova, I am able to achieve the filtering using the same JQL. Maybe try to change the "New View Search" to the "Old View Search"

Hi Anders, You can try the following: Automation 1 1.When value changes for BU Number 2.Issue Type equals Portfolio Epic Branch 3.For: Children 4.Issue type equals Epic 5.Then: Edit Issue fields: BU Number (Copy from Parent issue) This will copy the value from Portfolio Epic to Epic Automation 2 1.When value changes for BU…

HI Shefali, In Jira Cloud, the pricing model for plugins (marketplace apps) is typically based on the total number of users in your Jira instance, not just the number of users who need access to the plugin. This means that even if you only want 10 users to use the plugin, the billing will reflect the total user count of…

Hi Saravanakumar, 1.You can simply add the field to the Edit Issue Screen for issues. 2.Create a new transition from final status (eg. Close->Close) and add a screen that include the field. You may restrict this transition to elevate roles as Admin, Project manager, etc. Hope this helps.

Hi Yanchiu, Unfortunately, Jira doesn't provide an out-of-the-box configuration to change the position of the field description(e.g., placing the label or description above the text area) in the agent portal.

Hi Lova, Try to switch from Basic to JQL and you can use: project = TS and issuetype = Sub-task and status = "To Do" and assignee =5badf8fe653ec8726d2a2018 and Sprint = 34 You should replace: Project from TS to WK assignee with 5badf8fe653ec8726d2a2018 to your own ( it will autocomplete) Sprint with your own ( you will…

Hi David, You can try: * Clear Browser Cache * Try a Different Browser or Incognito Mode * Disable Browser Extensions If the issue persists after trying the above steps, consider reaching out to Atlassian Support directly with the error code and details of your issue. They may be able to provide specific guidance or…

Hi Josiah, Approvers field is used in Jira Service Management. To add users to the "Approvers" field, this field must be visible on the Issue Edit Screen. Additionally, please verify that the workflow in use is configured with an approval step that utilizes the "Approvers" field. Hope this helps

Hi Drarwa, You can export issues related to a specific project or sprint by filtering the issues, then selecting Export > CSV (All Fields or Current Fields) from the Issue Navigator. Once in CSV format, you can open it in Excel and create reports or print the document. You can export project details like backlog and sprint…

Hi there, Option 1: Separate Projects for Each Client-Implementation Pro facts: a)Clear separation of each client’s projects, making it easier to manage specific requirements and tasks. b)Easier to track progress and report for each client individually. Cons fact: a)Navigating multiple projects can become hard b)Reporting…

Hi Mariano, I think you may need to make the configuration also in Jira. I found this video that may help you: https://www.youtube.com/watch?v=yz9dlFSIsMo

Hi Eduardo, What type of Jira are you using—Cloud, Data Center, or Server?

Oh, got it! You're right, I’m using Data Center. Sorry for the mix-up!

Hi Timm, In Jira's timeline view the functionality you're describing—where clicking on an issue's bar in the timeline directly opens the issue—isn't the default behavior. Normally, clicking an issue bar on the timeline will just highlight or select the issue in the left-side "Items" column, but it won't directly open the…

Hi, If you're on Atlassian's free plan, you won’t have direct access to Atlassian’s support team. However, you can still get help through the following resources: 1.Atlassian Community: https://community.atlassian.com/ 2.Atlassian Documentation: https://confluence.atlassian.com/alldoc/atlassian-documentation-32243719.html

Since you're using ScriptRunner Enhanced Search, you don't need to download any extra app. The commented function should work as part of the functionality provided by ScriptRunner. Check Commented Function: Verify that the commented function is correctly enabled in your instance by going to Administration > Add-ons >…

issueFunction in commented("by assignee after -7d") This query will return issues where the assignee made a comment within the last 7 days.

Can you please try: (issueFunction in issueFieldMatch("project = AMSELC", "assignee", ".*") AND (issueFunction in commented("after -7d") OR status CHANGED AFTER -7d)) This approach gets you closer to filtering issues where assignees responded (via comment or status change) within the timeframe you want.

Hi Henry, To search for issues containing emoticons in Jira, standard JQL doesn't directly support filtering by emoticons, but you can still achieve this using text searches. Since Jira treats emoticons as characters, you can search for them as part of the text. For example, if you want to search for the + emoticon or any…

Hi Pengshan, You can try the groovy script: issueFunction in issueFieldMatch("", "assignee", ".*") AND issueFunction in dateCompare("", "issue.history[commented, status changed] <= assignee[date] + 7d") 

H Roei, You can create a custom field on the Form, eg. (Position) that will be dropdown and have multiple values and make it mandatory. When someone will raise a ticket this field will be requested.