Cristian0791 Expert

Hi Jeffrey, If you only want to apply this query to Epics or a specific issue type, you can modify the query by adding a condition for the issue type, like this (replace Custom Asset Field whit you field name): issuetype = Epic AND "Custom Asset Field" is EMPTY This will return all Epics where the custom asset field is…

Hi Leena, It looks like you're trying to dynamically update a custom field with the names of attached files using Jira Automation, but Jira’s native automation doesn’t allow direct updates to custom fields with attachment data.

Hi Roei, a)Create a New Jira Service Management Project: * Go to your Jira dashboard. * Click on the Projects dropdown in the top navigation bar. * Select Create project. * Choose Jira Service Management as the project type. * Select a template (e.g., "IT Service Management" or "General Service Management"). * Give your…

Hi Tri, A 503 error in Jira Service Management typically indicates that the server is temporarily unavailable. This can be due to various reasons such as maintenance, overloading, or network issues. You can try: -Clear Browser Cache and Cookies -Check Your Internet Connection -Check Atlassian Status Page -Contact Atlassian…

Hi Prashanth, Currently, there isn't a dedicated mobile application specifically for the Atlassian Community itself. However, there are mobile apps for Atlassian products like Jira, Confluence, Trello, and Bitbucket, which allow you to manage tasks, collaborate, and stay updated while on the go. You can find them in both…

Hi Saltec, If you're using Jira Cloud, Atlassian offers a Free Plan for small teams, including up to 10 users. Since you have only 5 users, you should be able to continue using Jira for free after the 30-day trial period without any cost, as long as you don't exceed 10 users. Jira Cloud free plan limitations: 2 GB of total…

Hi Marcel, It could be one of the following scenarios: Time Zone Differences: JIra Cloud uses UTC internally for date and time operations. Even though you're comparing dates without times, time zones might be causing the mismatch. If your Jira instance or your user's profile settings have a different time zone than UTC,…

Hi Diatta, To remove the sprint number from the two user stories that are closed but still assigned to the current sprint in Jira, you can follow these steps: 1.Search for the Issues 2.Edit the Sprint Field * Once you locate the issues, click into each one. * In the issue view, look for the Sprint field (you may need to…

Hi Pedro, No, Jira Standard and Premium do not have a native checklist field by default. While Jira supports various custom field types, a checklist field isn't one of the standard field options available out of the box. To add checklist functionality, users typically rely on third-party add-ons or plugins, like those…

Hi Febrilia, You can try the following: 1.Create or Copy Workflow: If you don't already have a custom workflow for your project, you'll need to create a copy of the current workflow. This ensures that any changes you make do not affect other projects that might be using the same workflow. 2.Edit Workflow: Edit the newly…

Hi Alaa, Try to rename the file to a simpler name (e.g., jira-export.zip), ensuring there are no special characters or spaces. Also, verify that the ZIP file contains all required files and directories.

Can you please check if you have tickets with: "Time of First Response" breach? The automation seems to be ok.

Hi Danielle, 1.You can change Time to 1h 2. Instead of "Request type equals" you can put Agent group equals Hope this will help.

Hello! In Jira, each project can be assigned a unique Permission Scheme, or a single Permission Scheme can be shared across multiple projects. The behavior you're experiencing may be due to the latter scenario, where a shared Permission Scheme is applied to multiple projects. I recommend checking the Permission Scheme…

Hi xiangbao, * Select Filters > Advanced issue search. * Click more ( ••• ) > Import issues from CSV. * Choose the CSV source file that you want to import. Check the If you don't have a configuration file or you want to create a new one, leave the Use an existing configuration file option unchecked. Configuration files…

If they can see it in Incognito it might be a browser problem. Since you have cleared the cache I suggest to: 1.Disable Browser Extensions 2.Try Logging Out and Logging Back In 3.Reset Browser Settings 4.Update Your Browser 5.Check for Security Software or VPN Interference 6.Test in Another Browser

Hi Vishal, The project "Apply for HPC Cluster" does not seem to be available to your customers. Please go to your project settings and manually add the affected customers to grant them access. Hope this helps.

Hi Tuan, It sounds like Microsoft Teams recognizes that you are already signed into Jira Cloud, which can happen if you've previously signed into Jira on your browser or within the Teams app itself. 1.You can try to open the Jira Cloud app in Teams and then go to the Settings or Personal App section (usually found in the…

Hi Tuan, Hope you are doing well. You can try: 1. Add Jira Cloud to Microsoft Teams * Open Microsoft Teams: * Launch the Microsoft Teams app or open it in a web browser. * Go to Apps: * On the left sidebar, click on Apps (or More Apps). * Search for Jira Cloud: * In the search bar, type Jira Cloud. * Select Jira Cloud App:…

Hi Radek, You cand check: * Project Association: Ensure that the release version is associated with the correct project. Sometimes, versions are created but not assigned to the project you’re working on. * Go to Project Settings > Versions (or Releases). * Verify that the new version appears in the list and is associated…

Hi Andre, Hope you are doing well. Please check the following: * Email Filtering or Blocking: Your domain's email server might be filtering or blocking emails from Jira due to spam rules, security settings, or firewall configurations. * Domain-Specific Email Rules: Your domain could have specific rules or filters set up…

You can also try: project = "Devops" AND "Vessel Name" = "Willie"

Hi Danielle. 1. after a ticket is resolved, it can be reopened either by an agent or through a customer reply. If there is no activity for 7 days, the ticket automatically transitions to 'Closed' status and cannot be reopened. (leave this rule as it is) 2. Create a new rule: When: All comments Initiator: Issue Reporter…

Hi Navee, Please try: project = "Devops" AND "vessel name" ~ "\"willie\""

Hi Amarjeet, In Jira, issue types like Bug, Task, Story, and others are categorized based on their purpose and use within project management. These categories help in organizing and distinguishing between different kinds of work items. Here's a breakdown: 1. Bug * Category: Defect * Description: A Bug is an issue that…

Hi Avani, 1. Yes - Customer are not counted as license (you can have as many as you want) 2. When you set the channel access to "Open," anyone can submit requests to your service desk, including users who are not part of your organization or an approved domain.

Automation update: * Trigger: JQL schedule * Condition: Labels contain "CreatedfromCSV". * Action: Send an email to the reporter. This should catch only the tickets with label: CreatedfromCSV

Hi Avani, To achieve your goal of providing JSM (Jira Service Management) portal access to users from a specific domain (e.g., abc.com) without granting them full Jira access or consuming a license, you’ll need to adjust the configuration carefully. Unfortunately, Jira’s settings might not directly support this exact setup…

Hi Shib, Unfortunately, in Jira Cloud Standard, you cannot create sub-tasks directly using a post function in a workflow without using add-ons or custom scripts. Jira Cloud's out-of-the-box functionality for workflow post functions does not include an option to create sub-tasks.

Hi Amy, 1.When you're bulk importing tickets, you can include a column titled Labels and add a value, such as "CreatedfromCSV". This label will serve as a differentiator for the tickets created through the import versus those created by users. To automate a notification process, you can set up an automation rule as…