Cristian0791 Expert

You need to have Jira Admin role in order to perform this action. You can reach to your Jira Admin or Site Admin.

Hi Sucharita, You can try: 1. make a filter based on JQL: component = example 2.Export the report in XLS 3.Then you need to create a filter in Column: Component that will bring only one component (does not contain ","that is the separator) 4.Now you have all single values result and you can sort via: example Hope this will…

Hi Sudhakar, CSAT is related only to Jira Service Management. You can find how to set it in the following article: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-customer-satisfaction-surveys-csats/ Hope this helps.

Hi Min, Those errors seems related to the permission scheme. You can edit the permission scheme: Project settings -> Access ->Project Permission-> Clink on the Gear icon from the Top Right and then Edit. Best regards, Cristi

Hi Bill, Thank you for clarifying. I’ll take a moment to revisit the thread to ensure I fully understand who the original poster is. That said, I’d appreciate it if we could approach the discussion with a bit more patience. Thank you!

Hi @Arief Ramadhan Heldian Please try the JQL: project = "Finance Helpdesk" AND "Customer Request Type" in ("PAH commission settlement by hotel (FIN)",Emailed request (FIN)") AND status in ("WAITING FOR SUPPORT", "WAITING FOR CUSTOMER")

Hi @mariana_ybanez , Hope you are doing well. Click on the Gear Icon near you avatar right top corner. Select Issues-> then form the left tab select Custom fields and search for Story Points After this click on the three dots and click on Context and Default value Here check if you issue type from the new project is…

Hi Saharuddin, Hope you are doing well. Can you please let us know if your project is a Software project or a Service Management project? Why we need this: In the Service Desk project you can set an approval step on the workflow and this will automatic send an email to the approver group If you are using a Software project…

Hi @William Pénet , Hope you are doing well. You can try: Hope this helps.

If you need a sync between tenant A and B I suggest a python script.

Hi Viktar, If you want just to create a ticket in tenant A when a ticket in tenant B is created, You will need: 1.Create in tenant A a service user 2.Add the service user to the project/s where you need the issue to be created 3. Provide the power user Create ticket permission 4, In project B create a Automation ( Trigeer:…

If you have a mapping matrix of system this should be ok and you will not need a dropdown field. It should work. You may test it in a demo enviroment / project.

Hi Marine, I see that you have a Standard Jira Service management and a free Jira Software. Can you check if the project where you are trying to change the permission is a Jira Software one?

Hi YY, In some cases you may have a form for a System change of one Application. Let call this Application A. A change to Application A (that is a core Application may trigger changes to other application as B,C,D) The use case is the following: 1.A Customer will raise a change in App A. 2.An Agent will evaluate the change…

Hi Andrea, As our colleague @Mara (bitvoodoo ag) mentioned you need to "Convert to issue" Maybe this ss will help:

Hi Philipp, You can build a use multi-picker field. In this field you can select multiple people. Then go to the Project->Notification->settings-> Click on Action ( Right top)-> Edit notification-> select you notification-> click add-> check: Use custom field value (here select your custom field)

Hi Marine, Hope you are doing well. You can check your subscription to be sure that Standard is enabled: https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/ It may be the case that you are still on free version.

Hi Ashok, When the ticket has enter a status that have and approval step and some people are set as Approvers, all of them will receive an email notification that a ticket needs their approval. If you need to send an Approval notification only to those who did not approved: You can replace status: To Do with your Approval…

Hi Ashoka, Go to Project - >Project Settings -> Notifications-> Internal Notification. Here find: Someone made a comment and add: Current Assignee and Reporter.

Hi @Ásta Hrönn _RdN_ , You can create fields for article. Field type: Free text (Multiline) in order to have some articles. But the best way to do it is in Confluence. "Confluence is a collaboration tool designed for creating, organizing, and sharing documentation and content among teams, while Jira is a project management…

Hi Nandhini, First of all try to clear cache. It may help you. If you still cannot susspend the user this may be related to Active Directory or External Directory or the user may be in Admin or siteAdmin role. Hope this helps.

Hi Marianna, Please check the context of the custom field. The context may be different from project to project. Hope this helps.

try the following: Replace Then: Assigned the issue to with Then: Edit issue fields (select Assginee) and select unassgined Add: And: Re-fetch issue data You need to do this for each branch.

Hi Julia, Some of the features: Get more done with AI-powered summaries, generative AI editing, and natural language to build automations or search issues. Add approval steps to your workflows to get required signoffs. Per user automation limits (1000 per month) Increase efficiency by replacing manual, time-consuming work…

Hi Andrius, Go to products: Jira Service Management->Customer Access and check if Customers can access and send requests from the portal without logging

Hi Amalesh, CSAT is related to Jira service Management projects:https://support.atlassian.com/jira-service-management-cloud/docs/turn-on-customer-feedback-in-team-managed-service-projects/ For Software projects you may try a…

Hi Benjamin, Try this. Make an autoamtion: Trigger- When: Value change for ( Fields to monitor: Components, Change type: Any changes to the field value, For: Edit issue) Then use a Branch condition for each scenario, Please see the attached screen shot.

Hi Sumit, I don't think this can be done in Jira Service Management Cloud. IF you have Request types A.B.C mapped with Bug, Story, Task and you want to restrict the creation of a Task internal from the Create button you cannot since Task is public so your Customers can create Request type: C that is mapped to Task. Hope…

Hi Raghad, If you use Cloud you can go to: Products->User Access Settings->Select the domain->Check if you have checked the Admin Approval field. Hope this helps.

Hi Angela, YOu need to go ticket by ticket and scroll down on each ticket to Attached form. Here you can click on the + sign and attached the new form. Hope this helps.