Jehan Bhathena Community Champion

Hi @Kamil Koszarny {Appfire} I tried out this API, this is quite strange as per their own documentation there is no indication of this special character. What I did find was though, in JQL…

Hi @Tayvion Payton , Welcome to the community! While I haven't used this specific integration that you've mentioned I've worked with multiple other tool integrations with Jira. In most cases it is the permissions that aren't setup correctly to perform the required actions. "select a parent issue, they are not…

Hi @Karim Mohamed , As you maybe aware "Plans" offers multiple Issue Sources. I would suggest trying out something like: * Create 1 board that track "initiatives not completed before Oct 1, 2024, and exclude those created after Sep 30, 2025". The JQL should be fairly simple for this eg. type = Initiative AND (resolved >…

Hi @Dominik Suszter , Welcome to the Community! While I haven't used this plugin, what I can make out from it's error logs is the lack of permissions of the user trying to perform the action. Since you've already updated the permissions scheme, have you tried using the "Permissions Helper" to check if the "Create Issue" or…

Hi @Min Wang Your question seems to be a little more on the technical end, I would recommend posting it here https://community.developer.atlassian.com/, this is a more developer specific forum that might get you your response sooner :-)

Hi @Jacob Buck , Can you share confluence macro that you're using? Not sure I've used Story Cards directly. Or is it a third party plugin that you're using here?

Hi @Abdelrahman Fouad , Please can you add an attachment or the snapshot of the error that you get, along with the fields configured. Are you using this add-on: https://marketplace.atlassian.com/apps/1220382/jira-cloud-for-google-sheets-official?tab=overview&hosting=cloud, or is it another app? 

Hi @Moritz Lindenau Try using this mutation : https://us.xray.cloud.getxray.app/doc/graphql/updatetestrun.doc.html This is the complete library of the GraphQl endpoints that they have : https://us.xray.cloud.getxray.app/doc/graphql/ If incase nothing from this works, I would recommend making a support ticket with…

@Marcus Rehbock applied using the link, Although I feel the question : "What kinds of things do you regularly look after in your day-to-day role?" should've been a multiple choice instead of a radio button

Hi @Rob DeSanno In the Server edition there was an option to turn of these surveys but unfortunately didn't find that in the Cloud one yet. What you can try though: IN your profile you should see the option to opt out of a few cookies. Can you try this change and see if it helps?

Hi @Zuzana Zajícová I haven't used the Slack Integration for OpsGenie, but as per https://support.atlassian.com/jira-service-management-cloud/docs/start-shifting-from-opsgenie-to-jira-service-management/, Atlassian won't be moving this automatically since they need authentication when connecting to the tool.

Signed up 🤘

Welcome to the Community @Amir Tavakoli !!

Welcome to the community @Balthazar Lang !!

Hey @Jun Kit Wong, I'm not a part of the Atlassian Team, we are part of a community where we give responses based on our prior experience or uses. I've tagged the Atlassian team for support on this thread though, someone from their team should get back to you here. But I'd still recommend adding a support ticket for…

Hi @Madhan Ramachandran Welcome to the community! Jira offers a few products that help when managing multiple projects together. Eg. "Plans" which is available OOTB in premium, or Jira Align. You can check these out for if you're interested in learning more about those :…

Hi @Jun Kit Wong , Welcome to the community! Usually in such scenarios, it happens that the mail gets filtered and ends up either in Spam or in a company's blocked emails folder. Please can you confirm that the mail isn't stuck in either of these? If the mail isn't present in either of the two would recommend checking with…

Hi @aligntechsupport , While I don't have experience with Jira DC running on k8s, adding a few reading resources for your reference: * https://confluence.atlassian.com/enterprise/running-jira-on-an-aws-cluster-969535550.html *…

Hi @alan.macdonald , Usually Shared Mailboxes have a few entity properties empty, you can use AQL to search for all the Objects with the Empty values and bulk delete those: Reference: * https://support.atlassian.com/jira-service-management-cloud/docs/use-assets-query-language-aql/ *…

Hi @brian_lee , From what I can see in the documentation, none of these questions seem to have been answered. I would highly recommend raising a Support ticket to get clarification on these since you're already on the Premium Plan.…

Hi @Martin Cleaver While there isn't an direct option for the customers to add a form, but you can use Jira's automation to fulfill this use case. Eg. Map a few form fields to a custom field and ask the customer to fill that out, once that's submitted trigger a Jira automation to add another form and make it external…

@Hendriekus Roux glad to know it works!!

Hi @Hendriekus Roux I can second the pain that you've felt setting up Assist, the setting are non-intuitive, documentation doesn't seem to be inline with the UI either. Overall a good feature made too complex. But the rant for later, to setup Assist try the below steps: * Remove the Chat connection from your Service…

Hi @Vijay Dadi I'll agree to @Aaron Pavez _ServiceRocket_ there isn't a way to export selections as of now, but while importing you're given a choice to import only selected automations. Is there any specific use case you're trying to achieve though?

Hi @John Huh please can you elaborate your use case a little more? Are you looking for an enterprise level management view or just something for personal use?

Hi @Varsha Patel The New Navigation is enabled by Default on a new site that I created a few days back. As per you post we can change back to the old one? Please can you share a link to the steps needed to change back to the old UI? Also, are there plans of integrating a "Product Link" or Custom link (in my case…

Hi @Sara Tucker Check your Customer permissions, if they're allowed to search for other customers : https://confluence.atlassian.com/jirakb/unable-to-search-for-list-of-customers-in-jsm-cloud-customer-portal-1157475878.html

Hi @Emma Bingham If the previous domain was claimed by someone, and if you're not part of that organisation or domain anymore, unfortunately there isn't anything you can do there. If you're still part of that domain or organisation, I'd recommend finding out who the Org Admin is an asking them to reinstall access, since…

Hi @Joanna Mae Natial Go to the project whose scheme you need to update, Open Project Settings, navigate to Issue type Screen schemes, there you can choose to update the associated entity.

Hi @Sujit K Dalai Please can you share the image of the error? We won't have access to the site urls. Although the admin.atlassian.com is the right place to renew billing, can you confirm your added as an Org Admin or site admin to the JSM Site you're trying to renew/pay for?