Jehan Bhathena Community Champion

Hi @cinformatica_aged , Your snapshot seems like it's from Postman, the {fields} that you've mentioned in the url won't work with dynamic values if that was the goals. If you want to variable it use double brackets {{fields}} Store and reuse values using variables | Postman Docs. To test out the search I'd recommend…

Hi @Amao Oluwaseun , I'd recommend raising this with Atlassian Support, with your OS, current DC version and method of upgrade. Tried searching for the error that you've pasted, and I didn't find much on it either.

Hi @Ashok Murugesan Not quite sure of the first one, but for the "I would like to trigger call to Incident Manager when ever P1 or P2 is raised along with the on-call person", I'd recommend using Jira automation to perform this action. I'd recommend raising a support ticket for this if this concerns your production env for…

Hi @Larawinzi Yours seems like a pretty specific use case, I'll try to respond to below: * How do you structure your J i r a boards for such technical workflows? * Boards are a view into your Jira ticket, they don't need to mimic you workflow, they are instead a good way to get a quick view/update on where the ticket is in…

Hi @David Yu You can give this a try Connect GitHub Cloud to Jira | Atlassian Support or GitHub for Atlassian | Atlassian Marketplace, I haven't personally tried them but they are the out of the box and free to integrate solutions. If you're ok with paid apps, then this one is quite good and I've used this personally and…

Hey @Abbey Meitin Tried this out at my end too, seems like it's limited to 1 attachment. Although as a workaround, what I usually do is select the attachments using the mouse hover and then drop them in the comment, it allows me to drop multiple attachments at once. Hope this helps ! 

Hi @Tiago Cardoso I tried this on my site (while using Edge) and it seems to work, can you perhaps add the URL or the path where you're trying this update? You may have stumbled upon a browser specific bug too, which can be reported to Atlassian.

Hi @Steve Melzer This sounds like the Virtual Agent from JSM? Unfortunately, once the conversation is over with the agent, you need to start a new one, I agree this sounds like a limitation, and I too haven't been able to work around it. Have you tried using the Rovo integration though? That might be a step up from the…

Hi @MidnightExe The authentication option is usually shown to re-validate the user and their token/permissions, have you tried increasing the session validity? That might fix this.

Hi @ConfluenceUser , "Is it possible to implement external API access for a self-hosted Confluence application, bypassing VPN requirements while still supporting authentication?": The simple response to this would be No. Since yours is an on-prem setup, all your network would essentially be filtered and then sent to your…

Hey @Dan McDowell Can you share the endpoint you used previously to achieve this? I found this APi that can create Blogposts The Confluence Cloud REST API Ideally if you used Zapier to perform this action it should fall on them to give you a replacement of the same action or suggest an alternative. This looks like someone…

Hi @britney.zhou Since this is a Slack integration there maybe a few points to check why the issue creation didn't go thru: * Is your JSM portal restricted to only those customers who have been onboarded to your portal? Perhaps open "Create Issue" permissions to allow anyone to create an issue. * You can try to add all the…

Hey @Rebekka Heilmann _viadee_ Found an open work item in their bucket [JSDCLOUD-15729] Ability to disable the notification for product specific invitation email - Create and track feature requests for Atlassian products. (I don't think they'll work on this anytime soon). Faced a similar issue when I tried it with…

Hi @Matti De Grauwe As per the documentation here Integrate with Prometheus | Jira Service Management Cloud | Atlassian Support, this configuration would be managed under Prometheus, found this on their documentation : Configuration | Prometheus, have you tried adding the customized Jira API in your alertmanager.yml…

Hey @Wessel de Jongh , I'd recommend dropping a copy of the question here The Atlassian Developer Community The link is to a developer focused community, and you might get a better response there. My 2 cents for debugging the current issue, open your Browser Developer Console and check the Console for any errors when you…

Hi @Alitia St Pierre , If you have the data at hand, i.e. which configuration applies for which Customer I'd suggest making custom fields with these details, and updating those via automation when someone from that domain makes a ticket. Another solution would be to use "Assets", but this is in the higher plans, you can…

Hi @Onyekachi Anushiem I've tagged the Atlassian team in this thread, in the meantime, try to look for any of the mails from Atlassian that sends an inactivity period warning, it may have a subject like "Jump back in to Confluence to keep your subscription". Atlassian deactivates any un-used sites after a certain period of…

Hi @Gouiaa , You can try out the below solution to bulk add Comments using postman: How to send bulk API requests using Postman | Jira and Jira Service Management | Atlassian Support I'll like to mention that Jira fetches the fields that we can bulk update, in my site I saw "comment" as an option too, maybe it would work…

Hi @Adolfo Almaraz Assuming you're using Premium licence for JSM, this should already have Assets included, have you perhaps tried that? If your use case is specific to Asset Panda, pls can u perhaps elaborate on what you're trying to achieve here?

Hi @Hasan, Azhar Are you referring to a specific application here like Xray or Zephyr or are you using a specific custom field to track the expected results?

ahh you're in the free plan. Let's wait for someone from Atlassian to respond back here then.

Hey @Will Baltazar While we wait for someone from the community to help with the info, you might get a quicker response thru "Refined" app's support if the use case is time bound: https://help.refined.com/

Hi @Newthon Junior Does the user drop down doesn't work on the screen shown during transition? Or during issue creation?

hi @Matteo you can submit a bug to Atlassian here https://support.atlassian.com/contact/#/ I've tagged them to this thread too.

Hi @Graeme Potts https://"sitename".atlassian.net/secure/admin/IncomingMailServers.jspa under "Comments from emails" you might be able to setup an additional parameter under "Handler Params", to reject reaction e-mails. Ref: https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

Hey @MGDev Games https://support.atlassian.com/organization-administration/docs/can-i-restore-an-organization/, adding to Trudy's response, you can try to raise a ticket with the support team to check if there is a possibility of restoring the site (i.e. if it's within the 15 days time frame of deactivation)

Hi @Mary Maury Ideally you should be assigned new contacts if the previous One's are no longer with Atlassian, but in case they didn't reach out raise a ticket here https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

"Project Template" are included across all plans, and so is the Import of issues. Only thing that would cost you a little more would be the 3rd party plugins

Hi @Lourdhu, Balraja I'm assuming this is an "Internal" request that you have from someone of your organization, in that case I'd recommend checking in with your Org Admins. If this is a doubt for the Atlassian community, please can you add more details of what "sessions" you're looking to access?

Hi @Swaraj Bhat , Please can you elaborate the "automation rule explode since its for bulk ticket creation", how many tickets do you plan to create with this automation? Also, can you add some more details or the use case, as to what you want to use as a condition in the for-each or lookup table.