Jehan Bhathena Community Champion

Hi @malika.raupova , As per the documentation you shouldn't the app will be shown as "Free Trial" in the sandbox if it is paid on the linked Production site. https://support.atlassian.com/organization-administration/docs/manage-product-sandboxes/#For-apps-with-a-paid-subscription-on-a-linked-production-environment If in…

Hi @Sabyasachi Bose , Please can you share a snapshot of the issue you face? that might help clarify the issue that you face. PS: would recommend removing the link to your confluence page, since this is a global community site, and you wont need everyone trying to access the link

Hi @Shanara Sadeque , The change you mentioned is correct, but it not compulsive to add the JSM Portal user as a customer in JSM, in fact if the user signs up they will be onboarded as Portal Customers (different option available under User Managements), this is quite dependent on your "Customer Access" settings though :…

Hey @Kyle M Brown I see, I've added the Atlassian support tag to this thread lets see if we can get an Atlassian Team member to help out here.

Hi @Alona Pikovski , yes I meant getting in touch with Jira's support. But since you're not the Org Admin I would suggest investigating at your end with in your firm to check who is, once you know that you can proceed to checking the SSO setup along with that person

Hi @Kyle M Brown , While I agree that getting in touch with the Atlassian support isn't easy, that is the way ahead, Being on a Free tier you can still raise a ticket at their end.

Hi @Alona Pikovski You will need your Org Admins help to raise the ticket then. If you're listed as one of them, then you too should be able to raise a ticket and grant the necessary rites to thr Atlassian agent

Hi @Andile Luvuno , You can try using the attachment smart value( in Jira automation) : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--attachment-- Using that you can pass that value in the ticket's Comment or Send mail action.

Hi @Georgios Tasopoulos , You'll need to whitelist this complete list of Outgoing IP's in order for the other application to communicate with your Atlassian Cloud instance : https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/#Outgoing-Connections PS: I am…

Hi @amjad.shaikh , You can manage your Project's Roadmaps using the Timeline option

Hi @[deleted] , 50 seems to be the max results you can fetch for the https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get API. I tested this at my end too, and was able to see the Assignee details in the response. Try this JQ Filter : " .issues[].fields.assignee"…

Hi @Gary Kries , This seems like a UI bug, by any chance is the Browser not updated to the latest version? Or perhaps blocks some kind of rendering. You can try to reset the browser to the default settings and check the same again. If the same UI appears would recommend getting in touch with Atlassian support to raise a…

Hi @Alona Pikovski , The error seems to be from an SSO provider, does your Atlassian tool have SSO login enabled?\ If yes, you may want to check if the User is added to the correct group that authenticates the login. If the setup if correct, then you may want to check with the Atlassian Support to help debug the problem :…

Hi @Nicko , There are a few things to consider here: * If your Org has claimed a domain, and the user you're trying to activate belongs to the same domain, then you need to activate the user via the "Directory" * If your Org has claimed a domain, and the user you're trying to activate belongs to a different domain, then…

Hi @Andreas Michaelou , You can use the Notification helper to check if the setting is correct. https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ If everything here looks in order, then you may want to get in touch with Atlassian Support, they can check the logs at their end that may…

Hi @shraddha sharma , You may want to consider Jira automations for this. Based on the question you can create an automation that detects the incorrect values in the form, and tags the reporter in the comment highlighting it. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/

Hi @amjad.shaikh , Can you elaborate your request a little more? Are you looking to manage the Roadmaps using Kanban boards or is this some function in Jira that you're looking for?

Hi @Kyle M Brown , You'll need to get in touch with the Atlassian Support https://community.atlassian.com/t5/Atlassian-Account-discussions/Need-to-reactive-my-subscription/td-p/2000149#M157, this is a similar thread where an Atlassian Team member has responded with the solution.

Hi @Kaitlyn OConnell , Would recommend checking the Permission Helper again with all the associated Projects. In the unlikely event that this too didn't help, please get in touch with the Atlassian Support team to debug the issue for you : https://support.atlassian.com/

Hi @Kathleen Mullen , * How will these migrate over through the migration assistant:* These will get migrated as it is. The migration assistant acts like a Lift and shift, apart from a few things, you can use the Free Trial to evaluate the movement : https://www.atlassian.com/migration/assess/cloud-migration-trial * What…

hey @Joseph Chung Yin , Have a similar doubt, if we make a "Issue Security Scheme configuration" that allows GROUP A to view the issues, but the Project's permission scheme doesn't include that group in the "Browse Issues" permission, so would the Security group users still be able to see the issues?

Hi @Desmond Techie , There can be a few reasons why this email doesn't receive the invitation emails: * Turntabl.io may have blocked the incoming mails from bulk mail Senders * Perhaps the user receives the mail but it's redirected to the spam/junk * In case none of these work reach out to the Atlassian support to debug…

Hi @Murad Jamal , The fields added in a Form can be mapped to the Custom Fields that you've mentioned above. If in case you don't want to map the custom fields, but still want to use the values of the Forms in an automation you need to pass the element's identity. To learn more about the element names and how to access…

Hi @Mehmet Yalçın , As per the message, since the email is already taken, you may not be able to update your current accounts mail to that address. Although, is the second account also yours? If yes, I would suggest getting in touch with Atlassian's Support team to get confirmation on how to proceed, since…

Hi @Steve Hooczko , If by "Recall" you mean delete your question from the community page, I dont think it is possible as of now. Although as per this https://community.atlassian.com/t5/Jira-Software-questions/How-do-you-delete-a-question-in-the-community/qaq-p/2259805#M246283, a community leader should be able to do it.

Hi @Kaitlyn OConnell Since you mentioned the new board is a combination of two different boards, you might want to check the projects these boards are associated to. You need to have the manage sprint permission in all the projects that are included in this board. You can ask you admin to use the Permission Helper and use…

Hey @Mark Fenton Glad to know you found the solution. If this thread helped, then it would be great if u could mark this as the accepted answers for better visibility. Thanks

Hi @Mehdi Bouazza , (I'm assuming you mean the mail notifications here) when you assign an issue using the automation, did you use the "Edit Issue" action? If yes, then there is an Option to skip the notification for those actions, perhaps you can start there. Next few things to check would be the users mail box setting to…

Glad to know it works now. :-) Perhaps you can share the solution here, and mark this thread as the Accepted answer, it might help another member from the community reach the solution quicker.

Hi @Joann Brown , You are on the right path, I would suggest you try out this : https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/#match-- Using Match you can use regex to filter out the exact string that you need. Regex for reference : https://stackoverflow.com/a/23756210 Hope this helps.