Jehan Bhathena Community Champion

HI @Dominik Helber Since your permissions dont allow Attachments, adding screenshots/images won't be possible, since they are essentially attachments too. What you can do here is use a secondary storage location where the attachments can be placed and reference that link in the tickets. If you have a confluence…

HI @Beth Starr , You can try out the below approach using the FORMS api (https://community.atlassian.com/t5/Jira-articles/Add-a-Form-using-Automation-and-API/ba-p/2385407) : * Create an Automation rule with any trigger that suits your needs * Call the Forms API that fetches all the forms in that specific request type…

Hi @Abhishree HN , Did the above mentioned steps work for you? Or if you used a different approach please share that too, so that it can help someone else who may have the same use case.

Hi @Faul Andreas , Just wanted to check if the answer helped, if this helped please can you mark this as "Accepted" so that it's more visible to the community. If you were able to find a different solution to this, please feel free to post that too, so that more people can benefit from the answer. :-)

Hi @[deleted] , I just noticed that in the screenshot that you shared you've named your group "site-admin", can you try to rename the group to "site-admins" and try again? --- While we're checking things at the JIra end, can you also share the Permission level you have for the GItlab instance that you're trying to connect…

Hey @Павел Медведев , Just wanted to circle back and check if you were able to get in touch with the Support team to reactivate your site?

Hi @sharon keinar , Please can you elaborate your question a bit. By omegacloud1, do you mean a Jira/Confluence site? Or is this a user account? For site deletion https://community.atlassian.com/t5/Jira-questions/How-to-delete-a-site/qaq-p/1551926#M457218 For user deletion…

HI @Software Subscriptions , Perhaps this might help https://community.atlassian.com/t5/Confluence-articles/How-to-Downgrade-Confluence-from-Standard-to-Free/ba-p/2100207 Do let us know if in case this doesn't work too.

Hi @Павел Медведев , You will have to get in touch with the https://support.atlassian.com/contact/#/ support team here. I'm not aware of any user from the Community forum who can perform the Account blocking.

Hi @APREMKU6 , I would second @Ste Wright 's answer. Round robin's scenario would be good when you have a heavy inflow of tickets. "Balanced Workload" would be a better suited for your use case here. Although I found a few articles that mentioned the Round Robin working, and it should work the way you want it to in the…

HI @Sunanda Menashinkai , The API mentioned in this post looks similar to this one : https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get. '<a href="https://api.atlassian.com/admin/v1/orgs/%7BorgId%7D/users" rel="noopener nofollow noreferrer"…

Hey @[deleted] , Attaching a screen shot of the configuration at my site can you try to replicate this and let us know how it goes? If in case this too doesn't work, would suggest getting in touch with the Gitlab Integration support:…

HI @Faul Andreas , I'm not quite sure about the image that is shown in the picture, although you can control your Atlassian product updates using this https://support.atlassian.com/organization-administration/docs/manage-product-release-tracks/. I'll try to add answers to the other questions below: 1) Where do these come…

Hi @[deleted] , The site where you're trying to create this integration might need the below changes: * Create new group called site-admin * Add that group in all the product and administration access * Add your user in that group * Retry the gitlab integration The reason you may be seeing this change is because Atlassian…

Hi @milagros.pinero , The User invite can be disabled in the Site Access. You can change the permission from "Requires Admin Approval" to don't allow invites. Documentation for reference https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/

Hi @Hitesh Prajapati , thanks for the update, can you perhaps share the column names that you're trying to import? If you're confident of all the users existing then would recommend checking the below: * Export a list of all the users from the system * Export the list of users from your CSV * Run a Vlookup on both the…

Hi @Abner Mácola , Judging from your post, you may not know the Project Admin or the Site that has invited you. As per https://community.atlassian.com/t5/Jira-Service-Management/Received-a-Spam-invitation-from-Atlassian-account-scamming-users/qaq-p/2441274#M145522, you can report such a request to the abuse email given in…

Hi @Hitesh Prajapati , As the error mentions, you'll need to add that user into your setup first. Navigate to the Admin panel -> Users -> Invite Users that are missing, keep the send email option off, and revoke all Product permissions if not needed. Do let us know how it goes.

Hi @Abhishree HN , I haven't used Zoho yet, but I would use the below method: * Export the List of active users in Zoho * (Optional) In the Jira Cloud env, you can either setup the SSO or allow users to set their own creds * Use the Create User Jira API, and loop the above list to send the users an invite. Reference…

Hi @Kinka Family IT , The DNS seems to have failed in the verification stage, would recommend starting from scratch and adding all values in your DNS provider again. As per https://support.atlassian.com/organization-administration/docs/copy-and-add-dns-records-to-your-domain-provider/, if you hover over the X mark you…

Hi @René , I would suggest checking 2 project permissions for thr project where you can't add the time log. 1. Edit issue permission 2. Work on issues permission Both these permissions would be needed in order for your user to be able to add the worklog on a Project

Hi @Wayne Freeman , I'm assuming you mean the "Reply to Customer" comment, using this adds a comment that is visible to the customer when on the portal, if the customer has chosen not to receive any mails from Atlassian, or you notification/email settings are setup such that the customer is not informed when a comment is…

Hi @marianna_taborda , Since you're adding a comment after the ticket is moved to "DONE" would recommend setting the status change as the trigger. This way you can be more precise with the automation rule. If in case this isn't the use case you're looking for please can you elaborate your use case a little more.

Got it Thanks @Trudy P Claspill ✌

Hi @Денис Холевинский , Try login into admin.Atlassian.net, here you can edit the billing details and downgrade the product back to Free Tier. If this doesn't work you will need to get in touch with Atlassian support to get this resolved : https://support.atlassian.com/

Hi @Benjamin Sørensen , The Approval information can be found at the end of the page: In my case I don't have any Approval's setup, but if your instances does then once any ticket gets approved the information will be visible here.

HI @Omasha Katuwapitiya , This seems like a spam/phishing link, "please contact us immediately.", the Contact Us opens to this : https://protect-eu.mimecast.com, which seems legit but I'm not too certain of Atlassian using a Redirection link. The other point : "deactivated due to an extended period of not being used", this…

Glad to know you could submit the ticket. :-) If this thread helped, would be great if you could mark it as the accepted answer.

Navigate to the Apps page in the Marketplace, switch to the "Support" options there, adding an example image below

Hi @Sabyasachi Bose , Thanks for sharing the image : From the looks of it, the image isn't rendering for your browser, does this occur on all browsers? Or for all the users at your end? Perhaps you can check the Browser console when you open the edit mode, if you get an error there, it maybe the reason why the image…