Jehan Bhathena Community Champion

Hey @Mehraj Ali , Perhaps you can add some more details to what the issue is that you're facing. Also, since you've referenced someone called 'Mohan', maybe you intended this post to be to an internal colleague but ended up putting it on the Atlassian community?

Hi @Kelly Elizabeth Hutchison From other community posts I think it isn't possible to 'Activate' a selective whiteboard. https://support.atlassian.com/confluence-cloud/docs/understand-confluence-whiteboards-plans-and-features/ this doc provides more details. Passage that might be relates to your use case : If you exceed…

Hi @Athirstalakshmi Nagarajan , Adding to the question that @Magdalena Zhisheva has asked, can you perhaps add a screen shot of what you're trying to change, are you trying to clear the resolution after the status has been updated? Or have you set the status incorrectly and would like to update the resolution to a…

Hi @Blaž Sakelšek I've requested Atlassian assistance on this thread. Along with that I'd recommend you login into https://my.atlassian.com/product, and see if you can update the required details.

Hi @Surendra Pattebahadur In this explorer https://developer.atlassian.com/platform/atlassian-graphql-api/graphql/explorer/ try searching for 'developmentInformation', this might be the api you're looking for.

Hi @Ps Guhan This is the API you can use https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-search-get You can query the user's email and in the response contains the Account ID.

Hi @Kuba Nowakowski In theory, you can add 2 more actions after the "Add new customer" Add a Re-fetch issue Data, so that the new customer is reflected in the further steps, and using the Edit Issue, update the Request Participants field to include the newly added customer using the same smart value as before. Do let me…

Hi @Dustin Russell Url is the site for which you're raising a ticket. Go to admin.atlassian.com and open the "Products" you should see the URL under each product here.

Hi @Jdurham This sounds like an Atlassian AI feature "Generate and transform content". Ref: https://support.atlassian.com/organization-administration/docs/atlassian-intelligence-features-in-confluence/ It was open to all for a limited amount of time from what I recollect, but as per their home page :…

System's Audit Logs should be the best place to check.

Seems to work for me :-)

Hi @Chasovskikh Kirill Try this out https://marketplace.atlassian.com/apps/1229737/cleanup-manager-for-jira?tab=support&hosting=cloud I remember it have a similar feature.

The Smart value page.labels.name does exactly that. You can read up more on Smart values from the previously shared links 🙂

@Paul Rathgeb with this as your use case "WHEN a trigger occurs, THEN remove all labels from the page", my first answer still applies. As per the documentation what you can try is use the "Remove Label" Action (https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation), with the page.labels smart…

Hey @Paul Rathgeb So you want to "Delete" the label altogether, and not just remove them from a certain page? Is that the use case you're targeting here?

Glad to know if works for you now. Please mark this thread as Accepted so that it's more visible to the community.

Hi @Paul Rathgeb As per the documentation what you can try is use the "Remove Label" Action (https://support.atlassian.com/cloud-automation/docs/actions-in-confluence-automation), with the page.labels smart value (https://support.atlassian.com/cloud-automation/docs/smart-values-in-confluence-automation/#hardBreak). Let me…

Hi @serkeft chemical You can check the price here as per the user tier https://www.atlassian.com/software/confluence/pricing

Try adding a "Re-Fetch Issue Data" AFTER the field has been updated, the automation runs of the values that it receives when it was triggered, since you've update the value mid way you will have to inform the automation of the new value before using it in another loop.

Thanks for the detailed explanation @Terry Dance , So If I'm understanding this correctly the second condition is : * "{{issue.customfield_12890.size()}}" > 1 * "{{issue.customfield_12890.size()}}" < 5 * If CF value CONTAINS "A, B, C, D, E" Not if this is the scenario, then if anyone does select "F, G, H, I, J" it should…

You'll have to navigate into Marketplace apps for this: https://marketplace.atlassian.com/search?hosting=cloud&moreFilters=free&query=issue%20print These are the Free Cloud supported apps that you can try out here.

Hi @David Terrell Didn't find any reference to reducing the Refresh time further, but to give you an insight, I don't think a SaaS application will allow a 1 min refresh for a Jira issues, it puts quite a lot of load on the servers that handle this and would be really doubtful if a something as aggressive as a 1 Min…

Hi @Yousuf Al Rawahi Are you trying to download all the information available in the tickets into a PDF? If that is the use case, then you can use the JQL filter to filter out the tickets you need, and then Export into a PDF, would that work for you?

Hi @Treyten Carey , Haven't used "Github For Jira" yet, can you try to reference the information from this link : https://support.atlassian.com/jira-cloud-administration/docs/permissions-required-for-github-for-jira/ . If the above article doesn't help, it seems that the Support team is your best…

Got it. I've requested the Atlassian Team for support on this thread.

Hi @zhouyexian Maybe due to an backend issue at Atlassian. Contact the Support to get more information about this. They will be the best source of information in this scenario:

Hi @Terry Dance Can you share a snapshot of the automation you've currently got? And also, I'm not quite sure I understand the output needed for the use case "if someone say selects only 1 of them specific 5 values, then 2 of the non specific ones. The automation will still "count" it as 3 values", what is not working…

Hi @Drishti Maharaj Would recommend you raise a ticket here: https://support.atlassian.com/contact. In order for a product's removal to be expedited or completely removed I've usually asked the Atlassian Support team to assist, since they can get it done from the back end and the product/site also gets removed from my list…

Hi @Jonathan García Is this what you're looking for https://support.atlassian.com/subscriptions-and-billing/docs/service-level-agreement-for-atlassian-cloud-products/ ? This applies to all the Atlassian Cloud products, so should apply to Atl. Guard as well. You may want to get in touch with the Atlassian Support for more…

Out of curiosity, are you using the JSM "Email Requests" or are you using the Jira Software's Incoming Email settings? If it's the JSM Email Requests, check the logs to see what error you get :