Jehan Bhathena Community Champion

Sure, I've used the "lookupIssues" smart value which lets me reference the Lookup table's issues from the previous step : Ref: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues

Tried the automation at my end too, the "TriggerIssue" smart value doesn't seem to work for this use case, you need to use the {{fieldChange.toString}} instead. Below is a snippet of the automation that worked for me: (used EPIC instead of Milestone) I haven't tried linking the issue, but the Log Action worked, so I'm…

Hi @Narsha Bac As per your image, for the trigger "Fix Version Changed" in "Initiative", so I'm assuming you're tracking only one issue type in this change, further in your automation you're using the branch JQL-> "issuetype =Milestone", this might not work since the trigger issue is a Initiative and the current branch…

Hi @Philip Holmqvist , Adding to Hana Kučerová's thread, you need to check if the below settings are inline to allow "Anyone" to create a ticket in your portal: * In the Product Settings, Under Jira Service Management-> "Email Requests", here the option "Anyone can create new accounts based on customer access and project…

Hi @Muharrem Yetük You can try Clockify https://clockify.me/gps-time-clock While Clockify does this note that this won't be in Jira (Atlassian) control, so you will have to figure out your needs with them and see if they can integrate that information back to Jira using their marketplace plugin.

Hi @Hafi Imam There are few things that you can check here: * for the create sprint not being visible is mostly due to you not having the "Manage Sprint" Permission in the project where you want to create a sprint. You can take assistance of your jira or site admin and use the permission helper to figure this one out. *…

Can you share a screenshot with the "Re-fetch issue data" action used? I don't see this in your previous image. "Edit Request Type action says it's working but the change doesn't occur unless I do it manually": do you have an audit log entry that states the action was performed? Can you perhaps use the "Log Action" to…

Works on DC too Ref : https://confluence.atlassian.com/automation073/text-functions-1093013604.html

Got it. About the Edit Issue Error, assuming the custom field is a user drop down, you can try to create smart value with the user name appended with the domain (provided the domain is consistent). Smart value function "concat(String str)" Should be of use here. Ref…

Hi @Jolanda Fannin , The unfortunate answer the main question "is there a simple method to set this up?" : No :-(. Although what's the fun in a simple setup, adding my suggest approach below: * Update all the current permission schemes to allow "Browse" and "Create" access only when the user is added to a group. You can…

Can you add more details to what is expected? Not aware sAMAccountName or upn either, what is the expectation from the automation?

Hi @Ricky Arianto Ng , Adding to what Victor mentioned, while you can self service the site deletion, you can also raise a ticket here https://support.atlassian.com/contact/ for Atlassian to assist in a quicker decommissioning.

Hi @Tony Montana Not sure I understand the use case here, perhaps you can add an example to explain the use case?

Hi @Arrow Admin Can you try adding a "Re-fetch issue data" Action jist before the Issue creation action? At times the automation needs to get the data prior to passing it down to the next step. Would also suggest adding a Log Action which will print the trigger issue so that you can verify if the execution is correct.

Glad to know you figured out the solution ✌ Please mark this thread as the accepted answer so that more community members can find the solution.

Hi @egilmore2019 FixVersion is a system field that shows the "Release" Or Version for which the ticket is being released in You can find the json scheme by replacing your site specific info in this URL: https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

Hi @abhishek_sharma03 Based on your use case it would depend what would be your approach to the clean up, if you plan a complete Reinstallation or would you just clean out the test entries and then perform the migration? There are a few benefits When migrating from the UAT instance, eg. If you need to change all the users…

Hi @dale.harris , What is the use case your trying to fulfill here? Are you searching for the exact URL or maybe part of the URL in the ticket text or fields? You can try the below to see if it works text ~ "specific.url.com*" The above Jal will search for any instances and the * is for any wild card after the string.

Hi @677581d7-1ab7-440c-95da-4827071caa1a From the image that you've shown, the feature should be available, Have you tried performing this action in a different browser perhaps? Also seems that you've selected the user profile when trying to set the assignment, this maybe a silly suggestion but can you try to click a…

Hi @Afridi Akbar Ifty Welcome to the community!

Hi @Lisa Cooney You'll need to sign up a Monthly billing cycle. At the start of your billing cycle, what ever your active user count is at that date is your per user billed amounts. You can reference the below docs for reference, https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/…

Hi @Alanis, Hans I'm not quite sure of the integration you've mentioned, perhaps you can share a link to this integration reference, based on that we maybe able to answer your query better.

Hi @677581d7-1ab7-440c-95da-4827071caa1a The Assignee change is working at my end when I view a Queue's tickets. Perhaps you can share a screenshot or image for reference, that may help us identify the behavior that you're facing.

Hi @Mateusz Mysliwiec please consider markings this thread as Accepted if it answers your query.

Hi @David Clark I found this doc but didn't mention any technical steps https://visuresolutions.com/jira-guide/visure-integration Perhaps you can share the documentation you're referring too and we can help out point to the direction of the setting required.

If you're stuck at some stage in the migration, you can ask the Atlassian CS assigned to your ticket to support ticket for a call for better communication on it.

Hi @Yezi Water There is a good chance that your VPN maybe blocking the requests sent to Jira. Would suggest checking with your IT team to help you out here, since this seems more like a local machine issue.

Hi @Russ Willis You can try this https://help-seibertmedia.atlassian.net/wiki/spaces/ACF/pages/77037570/Advanced+Formula It's a free plugin so won't cost you for learning it out. 🙃

Hi @Clare McCormick From what I'm aware there are no hotline numbers for Standard plans. You can raise a support ticket in the Jira Support channel in the Migration Support category. What I can suggest for migration efforts is to get an Partner onboard for the migration efforts, it is a short term cost with long term…

Adding to @Ivan Lima answer https://marketplace.atlassian.com/apps/1221301/jira-cloud-for-excel-official?tab=overview&hosting=cloud This is one of the best way to export more than 1000 issues from Jira Cloud. The benefit of this being, unlike the csv export the Jira cloud for Excel lets you dynamically fetch the details…